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Customer satisfaction research for a company ePojisteni.cz s.r.o. trough the method of Net Promoter Score
Pokorná, Štěpánka ; Šíma, Jan (advisor) ; Janák, Vladimír (referee)
Title: Customer satisfaction research for a company ePojisteni.cz s.r.o. trough the method of Net Promoter Score. Goals: The ain is to analyze satisfaction and loyalty with company ePojisteni.cz s.r.o. and propose measures that would lead to increased satisfaction and loyalty both of the sides - the customer on the one side and company ePojisteni.cz s.r.o. on the other. Methods: Satisfaction and loyalty were measured using the Net Promoter Score. It is a tool that allows rapid measurement of customer loyalty. Question: 'How likely is that you recommend us to your friends?" was sent to 400 respondents. This issue was further extended verbal evaluation. Some shortcomings I sought a solution with the product manager of the company. Results: The company ePojisteni.cz s.r.o. is broker of insurance for czech insurance company. The result of method Net Promoter Score is hopeful. The customers are very contented with this company and they are loyal. In second part of research the customers warm about some shortcomings. On these shortcomings I was looking for a solution with Product manager of the company. Keywords: loyalty, customer, insurance, insurance contract, the policyholder, insurer, insurance company, broker, agent, method, analysis.
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Analysis of vehicle insurance market in the Czech Republic and its long-term trends
Habel, Zdeněk ; Prášilová, Marie (advisor) ; Macháček, Otakar (referee)
The aim of this work is to compare the development of the insurance market in the Czech Republic for the period 2000 - 2014 for the emergency vehicle insurance and liability insurance. The theoretical part will focus on the brief history of the insurance industry, the characteristics of insurance principles and definitions, focusing on vehicle insurance. In the second part will be analyzed the development of the insurance market, respectively, written premiums in accident insurance and compulsory insurance for the period 2000 - 2014 in the Czech Republic, its trend and determine the three largest insurers. The final part will be devoted to statistical analysis of indicators of the three largest insurers in 2014. A comparison of product liability and accident insurance of the biggest players in the market
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The Current Offer of Life Insurance in the Czech Republic
Fochler, Lukáš ; Ulrich, Milan (advisor) ; Pfeiferová, Daniela (referee)
The bachelor thesis deals with the theme of the current offer of life insurance in the Czech Republic. The theoretical part is composed of literary research, which is not focused only on life insurance in the Czech Republic but also on insurance in a broader sense. The introduction of the thesis deals with historical facts of the insurance industry, legislation of the insurance industry, handle with the terms randomness, uncertainty and risk and describes the current status of the insurance industry and insurance market. Furthermore the theoretical part deals directly with life insurance, its different kinds in the Czech Republic, the tax advantages and disadvantages of life insurance and the valuation forms of risk pricing of clients. The practical part is focused on comparing the offer of the capital life insurance and the investment life insurance in one concrete insurance company in the terms of profitability for the clients as well as in the terms of possible internal differences.
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Valuation of listed buildings for insurance purposes
Šmahel, Milan
Generally, the issue of valuation of listed buildings has been long discussed, probably because here more than anywhere else depends on perspective on the price of real estate, the purpose for which the price is to be determined and the type of price or value to be determined or set The perspective is in this case in the differences of views on the price or value of the property, which is quite inevitable given by the position of the respective subject that is involved in this area to solve the price problem. It is obvious that very different views on the cost of listed buildings will be held by the seller and the buyer, the buyer and the tax office representative, investor and the building office or national heritage institute representatives and of course the policyholder and the insurer.
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Insurance fraud on Russian insurance market
Shklyarskaya, Maria ; Daňhel, Jaroslav (advisor) ; Vacek, Vladislav (referee)
This bachelor thesis deals with description of insurance fraud on Russian insurance market, describes the insurance industry of Russia, its regulation and trends. Theoretical part begins from general definition of insurance market, describes the situation on Russian insurance market and also defines insurance fraud. Then, there are the analysis of individual fraud in the life and non-life insurance, methods of fighting against fraud and ways of prevention. Further thesis describes fraud indicators and their economic assessment. The conclusion of this thesis is a practical part, which testing three selected companies in order to evaluate the extent of their vulnerability to the fraud.
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Analysis of motor vehicle insurance
Kvíčalová, Petra ; Gruber, Petr (advisor) ; Oborilová, Mária (referee)
Bachelor thesis in the first three chapters dealing with accident insurance from a theoretical point of view. It is a voluntary insurance, to whom it is addressed, what it is, what are its characteristics, such risks can protect and against whom not vice versa, how is the non-life insurance premiums calculated and what factors affect the amount specifically for accident insurance, all this have been the subject of my interest. In the end, I focused on practical research of financial market in the Czech Republic. Of all insurance companies offering accident insurance I was limited to the four largest and their financial products was analyzed. I wondered how it changes not only the price (the premium amount) for individual insurance companies, but also other conditions and services that are provided to clients.
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Pojistné podvody na motorových vozidlech
Kolísek, Jiří
The thesis deals with the issue of insurance fraud on motor vehicle insurance. Insurance fraud is a serious problem affecting not only insurers, but also the whole society. Insurance fraud is being committed in connection with insurance and participants are both natural and legal persons in order to elicit insurance. Insurers respond to new trends in insurance fraud specialist staff training, creation of specialized teams, investment in new technologies and finding new sources of information for the prevention, detection and disclosure of insurance fraud. In my work to illustrate some cases of insurance fraud, also the tools and options as insurance fraud to detect, prove and make arrangements for the future.
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