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Risk management processes improvement in insurance company supported by DSS and BI
Pinkas, Miroslav ; Novotný, Ota (advisor) ; Nosek, Karel (referee)
The thesis is concerned with application of Decision Support Systems and Business Intelligence as a tool for decision-making support into processes of operational risk management in insurance company to improve them and reach a higher corporate performance.The goal of the thesis is to analyze a theory for a support of a process improvement design with the mentioned reach and to develop a design of improved operational risk management processes in a particular insurance company. The mean to reach goals is through-out a literature and articles research regarding a process improvement, decision-making, models and technologies of DSS and BI, and risk management. The theoretical framework is then used as back-bone for implementation of a practical part of innovated processes design. The thesis offers the analysis of an area of risk management processes improvement via DSS and BI in an insurance company that has been researched relatively little, but whose principles can be used for improvement projects in different areas too. A department of operational risk management in a certain insurance company obtains a complete design of innovated processes including DSS / BI application support specification which respects modern techniques of process improvements involving specific methods of decision-making quality. For the same department a part of the design was implemented -- Knowledge management system, that can be fully used. Introductory part of the thesis is concerned with techniques of business process improvement and its alignment with corporate performance. The next chapter describes specifics of operational risk management processes. In the third one models, techniques, information technologies of Decision Support Systems and Business Intelligence disciplines are analyzed. The practical part of the text starts with strategic analysis of the insurance company, proceeds with operational risk management processes analysis and reaches the design of innovated processes involving DSS and BI application support. Benefits of designed processes' changes are verified. In the conclusion a certain process change is accepted for the implementation and its results are described.
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Service company process optimalization
Malík, Jan ; Kunstová, Renáta (advisor) ; Chocholatý, Drahomír (referee)
The theme of the diploma thesis deals with the description and improvement of business process inside of the service company. The Goal is to formalize current state of business processes in the Czech division of international hardware producer and provide overall view on the processes for the company management. In the first section there is a company profile described by organisation chart, strategy, SWOT analysis and brief description of the internal information system. The middle part contains descriptive tables and Event-driven process chains of three main processes and their subprocesses. In the all processes there are identified few weaknesses that are the base for the last section. The final part suggests specific improvements to the weaknesses. It is author's proposals for solving difficulties inside of the processes. In conclusion all of the plans are grouped by every single role in the process.
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Management of Six Sigma projects
Dobeš, Petr ; Chocholatý, Drahomír (advisor) ; Hřebíček, Vladimír (referee)
Diploma thesis of "Management of Six Sigma projects" is dealing with possibilities of using this technique in specific continuous improvement projects. Main goal is to analyse tools of this method on real situation and proof that Six Sigma is usable to manage this kind of projects. This work will include necessary theoretical basics from project management scope based on generally approved PMBOK methodology. Part of this analysis will be concerned on comparison of PMBOK principles and Six Sigma method. Explanation of Six Sigma basics won't be omitted as well through the fact this method has achieved a significant value in recent times. Practical part of this paper will be composed as case study example of a logistics project in DHL Exel Supply Chain company where I have been employed in United Kingdom.
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EFQM Model Excellence and possibilities of its use in a concrete company
Ivánek, Martin ; Lukšů, Vladimír (advisor) ; Dvořák, Jiří (referee)
In the theoretical part of this thesis TQM principles are described together with its pracitcal framework, EFQM Model Excellence. This model is briefly descriobed with the main focus on the possibilities of its use and its outcomes. Self assessment is the most used part of the model so, it is logical to deserve the most attention. In the practical part of the job, the self assessment method and process is applied to a selected company. The company is evaluated in every criterium of the Model and the main strengths and areas of improvement are analyzed. In the end, everything is summarized so that one can concentrate on the most important findings.
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