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Stressors causing on clients hospitalized in intensive care units and standard wards
ČERNÁ, Lenka
Hospitalization is usually relatively new experience for a client. In this respect much is changing not only in the client´s body, but also in his mind. That is why we are right to ask: {\clq}qWhat is going on in the mind of a client on coming into the hospital, what influences him here, what is the influence of hospitalization as such?`` Experience of a sick man is determined by a specific role of a man as a patient who is in the process of treatment. The key psychological symptom of a sick man is the limitation and dependence resulting from his illness and relevant therapy, expectations and the necessity to create new relations to the medical staff, his co-patients, from the manner and character of the chosen treatment process, course of the treatment itself and the type of illness. Behaviour of a sick man is also shaped by his fears. He is afraid of pain, negative bodily changes, social changes, isolation and also of the death. Fear can manifest itself in a variety of ways. As each man is an individual, the manifestations of fear which the man feels are unique and varied and the fear can turn into stress. For the purpose of this bachelor work having the purpose of ascertaining which individual stressors influence the clients during the hospitalization on standard wards and intensive care wards (JIP) we used quantitative research investigation, enquiry method {--} semi-structured interview. Research set was formed by 8 clients in orthopaedic, neurology, traumatology and cardiology departments, out of whom 4 were in standard wards and 4 in intensive care wards in České Budějovice. From the detailed results of the research it followed that during hospitalization the clients are influenced by a vast number of stressors which negatively influence their experience and adaptation to the hospital environment. In certain aspects clients of both wards agree on the types of stressors, in others their opinions differ completely. We can quote as an example of stressors: pain, lack of sleep, early morning rising, excessive noise, lack of information, dependence on other people, impossibility to hold important roles, fear of death and many others. However, it is very interesting that the clients admit that some of the stressors are caused by their own behaviour and they feel the necessity to change the same. The fact that one of most important recourses for the clients while coping with this situation is the medical staff and both their verbal and non-verbal expressions is a very positive finding.
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Management of the patient´s role conflict exploiting C. Roy nursing care model
PLZENSKÁ, Dagmar
Management of the Patient´s Role Conflict Exploiting C. Roy Nursing Care Model Any change in health state of a man, who represents a holistic unit, is a stresful situation, to which he/she has to respond to accommodation changes. An irreversible change becomes a stigma for an individual. It changes or affects his actual way of life and often leads to changes in value scale of personality and may end in a role conflict. A nurse´s role becomes irreplaceable because she is the person who gives direction to nursing care, works with instigations, support them or suppress them. Ideal care should complete an idea of individual attitude to a patient to support and make the adaptation easy to his full-value and satisfied life. My diploma work is intented on using the C. Roy Nursing Care Model, on an adequate adaptation achievement of a client, on prevention of a role conflict. In the theoretic part we write about personality problems interaction and problems of setting during the role implementation influenced by irreversible changes. We studied the C. Roy model and its importace when it is used in a prevention of a role conflict with clients with irreversible changes. In the practical part we made up nursing documentation according to the C. Roy and asked nurses´ opinions because they worked with the documentation. Next we concentrated on nursing diagnoses evaluation of patients with irreversible changes in adaptation systems: self {--} concept, self confidence, role playing and interdependence. Then we concentrated on improving the quality of an adaptation level and clients´ satisfaction. The goals of the work: 1. Using the C. Roy Nursing Care Model for prevention of a role conflict in clients with irreversible changes- in a primary, secondary and tertiary role sphere. 2. To evaluate client´s roles before his affection. 3. To find out client´s adaptation level. We conducted a quasiexperiment and interview in the Regional Hospital Příbram and the Hořovice Hospital. We asked 10 clients. The goals of our work were achieved. We hope that our work may help to increase quality of nursing care given to clients with irreversible changes.
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The application of security provisions in accommodation facility – hotel
Rotbauer, Josef ; Indrová, Jarmila (advisor) ; Bakos, Tomáš (referee)
This thesis treats of security provisions, which hotels are using to protect health and property of accommodated persons. In the opening part is caught the progress of attendance and capacities of hotels in the Czech republic during a specific time period. The next chapter focuses on possible threats, which are imminent to hotels during the operation. The third part of the thesis solves particular methods of application of security provisions, these are verified in two concrete hotels in the next chapter. In the last chapter is by the help of questionnaire research obtained and evaluated the view of clients on security during their accommodation in the hotel.
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Analysis of marketing comunication of „Česká spořitelna“
Volencová, Kamila ; Skokanová, Dagmar (advisor) ; Horáková, Barbora (referee)
My work is focused on the analysis of a marketing communication of the leading Czech bank -- Česká spořitelna. It uses all the tools of a communication mix. The most expensive is advertisement, however it is well controllable and reportable. It is the exact opposite of personal sales within the branch. My goal is to bring closer all parts of the communication mix and describe their current use in Česká spořitelna. This is a very large issue. It mentions a general description of each, which bedrock concrete examples. In my work I come from my personal experience, internal documents of the bank, external available materials and my own research. The work is written in an objective approach and my own opinions and recommendations are added.
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Modern Methods in Quantitative Marketing Research
Tahal, Radek ; Koudelka, Jan (advisor) ; Vaníček, Tomáš (referee) ; Cihlář, Jiří (referee)
Private business subjects are characterised by their continuous effort for increasing their market position. Therefore they are permanently monitoring their own sthrengths and weaknesses, and they are also monitoring their competitors´ behaviour and customers´ needs and wishes. Such pieces of information can be received by analysis of business surroundings and from custommers´ opinion. Activities like these are called marketing research. The research should include all aspects that influence the way of perception of the company by any other market subject, or even the atmosphere inside the company. Information received is valuable for managers and their decision-making. Marketing research is a dynamicly developing field where new findings of social sciences are permanently applied. A significant developement in this field was reached mainly in last years. It is a result of the rapid progress of information and communication technologies. Modern forms of marketing research often use the Internet for collecting various information on the market.
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Comparison of the quality and application of animal assisted therapy and hippotherapy
PROVÁZKOVÁ, Markéta
The aim of this work is to map out the scale and quality of hippo therapeutic and therapy dog services in the Czech Republic, and to evaluate the level of education and professional courses and the level of professional exams needed to provide good quality animal-assisted therapy. Special attention was paid to the financial side of the services provided and to the start-up costs involved including the acquisition of the animals, their training, aids, food and veterinary care.
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Influence regulation charges on relationship between nurses and klients
DIVOKOVÁ, Jitka
Influence regulation charges on relationship between nurses and klients ABSTRACT On 1.1.2008 Act No. 261/2007 Coll. on stabilization of public budget came into force and became effective. This law implements into practice the long-prepared regulation fees, defines precisely what medical procedures will be subject to CZK 30, 60 or 90 fee. This way the financial involvement/contribution of the clients becomes legislatively valid and justified. Introduction of fees is aimed at reducing the excessive use of medical care, making the existing medical care more effective. The result of that should be the clients better taking care of their health and thinking of prevention, maintaining proper regimen and directing their investments at the right direction. In the theoretical part we have dealt with the concept of regulation fees in health service which work as a financial contribution of citizens to health care funding, and with the fact how and where the regulation fees are levied to. The administration of collection of regulation fees is treated as well. The theoretical part also mentions the experience with health service reforms in abroad, that is in Slovakia, Germany and Austria. An important part of the health care reform is the role of a nurse, her communication skills and duties in relation to regulation fees. We treated the ethic and psychological viewpoints of the relationship between the patient (client) and a nurse, and the factors which affect the behaviour of a nurse. The aims of the degree paper were determined within the survey: to ascertain the impact of regulation fees on the relationship between general nurses and clients, to ascertain the level of awareness of nurses regarding the collecting of regulation fees, to ascertain the abilities of nurses to provide correct information to patients, and to find out whether the patient, as a client, expects better medical care. The aims were investigated on the basis of hypotheses created. Hypothesis 1 in which we assumed that regulation fees in health service had negative impact on the relation between general nurses and clients; Hypothesis 2 in which we assumed that both the nurses and clients evaluated general awareness of fees as insufficient; Hypothesis 3 assuming that nurses are not able to provide patients with correct and complete information regarding the issues of regulation fees; and Hypothesis 4 assuming that patients require better medical care based on regulation fees. Improvement of medical care which can be implemented immediately irrespective to the collection of regulation fees is within the compass of every individual. This improvement requires a smile, patience, introducing of both the nurse and a patient and holding out a hand which should become a matter of course. In connection with the improvement of care each health care facility should issue publicly available regular reports, about how it spends the collected regulation fees which should help to improve the awareness of the clients/patients.
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The issue of illegal migration and various approaches to its solution
PROCHÁZKOVÁ, Lenka
This thesis deals with the issue of illegal migration in the Czech Republic and various approaches to its solution. First of all, it provides a complex survey of the problem. It views the problem in the context of international migration, labor migration and the legislative framework of the Czech Republic, as regards its relation to foreigners. The goal is to compare and evaluate individual possibilities of dealing with illegal migration from the point of view of governmental and non-governmental institutions, and to propose an optimal solution. The thesis presents indepth interviews with representatives of seven different institutions. It turns out that particular solutions of illegal migration can not be separated, rather they must be viewed in the context of all other solutions. The priorities of the fight with illegal migration are the following: cooperation with countries of origin, enlightenment of both, potential immigrants as well as their potential employers, getting rid of ``push{\crqq} factors in countries of origin, and elimination of the main ``pull{\crqq} factor which is the possibility of getting an illegal job in the target country. The main output of my thesis research is pinpointing recommendations and conclusions which should be considered when looking for an optimal solution to the issue of illegal migration. I also present a few hypotheses for further research. When looking for an optimal solution the crucial task is played by the high-quality discussion on both levels, the professional as well as the public one. I suppose that this work has enhanced such discussion, furthermore, it can enhance such debate in the future too.
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Art-therapy as communication in the work with clients of Centre for educational care
LACINOVÁ, Hana
The essay describes an effort about using art - therapeutical method as an alternative form of communication with clients of Centrefor educational care, with whom the problem with verbal communication was approved. The first part brings an overview of possible causes of communication disorders, alternative communicational systems including art - therapy and shows reasons which looks to besuitable for.The secondpart shows closer the author's work inthe Centre for educational catre and describes the way of working with clients.This waz is approved by documents of clients.the nd of the work concludes advantages and borders of this attitude to the use of art - therapy.
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Consumer protection as clients of banks
Drexlerová, Hana ; Schlossberger, Otakar (advisor)
The goal of this work is to determine the current state of consumer protection as clients of banks and compare the approach and procedures to protect this segment of the two different banks - Czech Savings Bank and mBank. The first chapter is devoted to the issue of consumer protection, and describes the basic concepts of key legislation, and engaged subjects. The next chapters examine the main reasons why banks protect the client's objectives of protecting the client, the basic features of the client - bank secrecy, privacy, openness of information and deposit insurance. The last chapter describes the specific problems of clients, focusing on individual products of banks and comparing approaches of ČS and mBank.
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