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Telemarketing
Špicová, Martina ; Hanák, David (referee) ; Chalupský, Vladimír (advisor)
The Master’s thesis analyses problems connected with purchasing and providing information by the means of telemarketing. On the basis of the obtained imperfections, this Master’s thesis includes the proposal of the process of communication by the means of the customer line, which ensures its more effective function.
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Legal aspects of direct marketing in Czech Republic
Demuthová, Martina ; Boháček, Martin (advisor) ; Hubková, Pavlína (referee)
The thesis deals with the issue of direct marketing, its instruments and related legislation. Direct marketing is a form of marketing communication which allows businesses to communicate directly with their customers. Its value in marketing is increasing, as well as spam, which is also defined in this thesis. First explained is the term direct marketing, its advantages and disadvantages, its tools and current role in the industry. Furthermore, a summary of the present legal and ethical regulations, and the system of self-regulation in Czech Republic is given. Within this thesis, research on a sample of more than 300 respondents was carried out to detect the frequency with which they are contacted via direct marketing, their attitudes to individual tools, and aspects which they find interrupting in individual forms of direct marketing communication.
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Telemarketing as an Effective Tool of Marketing Communication
Juránek, Patrik ; Kincl, Tomáš (advisor) ; Novák, Michal (referee)
This dissertation is compounded from theoretical and practical part. The theoretical one is focused on description of telemarketing and its kinds. Then presents database marketing from build own database through types of database marketing and data mining. For effective telemarketing is essential to use various tools, specific forms of calls, knowledge of phone structure and art of negotiation with difficult customers. Integral part is the fair system of reward and well set selection process. The core of the practical part is to apply obtained theoretical knowledge on the real environment of telephone operators and managers of telemarketing agencies. The results from realized questionnaire research are interpreted to analyze under what conditions is telemarketing effective tool of marketing communications. Achieved findings are consequently used for formulation of suitable recommendations.
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Spotřební chování vůči telemarketingu
Kharaishvili, Tinatin ; Stříteský, Václav (advisor) ; Tahal, Radek (referee)
Telemarketing has become a big industry and convenient way of successfully managing business affairs with low costs. The aim of the thesis is to present telemarketing services from the customers point of view; analyzing what are consumer behavior towards telemarketing in Georgia and the Czech Republic, and also what are the perceptional and attitudinal causing factors of these behaviors. This is the comparative study and the research is mainly based on the primary data. For the research accomplishment, the questionnaire survey was used for gathering important information and data in order to make the relevant conclusions. According to the results, B2C telemarketing services are not welcomed in the Czech Republic and people tend to have mostly negative attitude. In case of Georgia, people have relatively more positive attitude and behavior towards telemarketing services.
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Unethical Means of Collecting Information about Consumers
Fischerová, Kristýna ; Pešek, Ondřej (advisor) ; Trepešová, Jana (referee)
This thesis focuses on defining some unethical practices used in marketing. Direct marketing based on property and creation of databases including information about consumers, is one of the issues, which evoke speculations about ethical standards. These speculations are mainly about the creation of databases, their data sources and practices, among others telemarketing. Unsolicited commercial communications and spam as the phenomenons of modern society are also considered unethical. It is necessary to distinguish the above mentioned from authorised business communication and also define the terms of opt-in and opt-out mode. Transferring the personal data between companies is often used in practice, profiting from carelessness or ignorance of consumers. This thesis also describes a basic overview of the legal framework.
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Use of different tools of direct marketing
Vacek, Vladimír ; Král, Petr (advisor) ; Bockstefel, Jan (referee)
The thesis solves the matters of direct marketing and its communication channels. Direct marketing is characterized in the first part, the history is discribed and the database marketing is showed. Further different communication tools are analysed, advantages and disadvantages described. A functional loyalty programme for fashion chain is created at the end of the thesis. Suitable communication tools are carefully chosen and the estimated costs are calculated.
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Employees' adaptation in establishment
Kazík, Tomáš ; Stříteský, Marek (advisor) ; Šikýř, Martin (referee)
Ve své bakalářské práci jsem se zabýval adaptací nových zaměstnanců ve společnosti Contacc SE. Společnost se potýká s vysokou fluktuací zaměstnanců a nedostatkem kvalifikovaných uchazečů o práci telefonního operátora. Ve společnosti jsem provedl dotazníkové šetření týkající se spokojenosti zaměstnanců s adaptačním procesem a podporou ze strany nadřízených pracovníků. V adaptačním procesu jsem zjistil velké nedostatky. Proto jsem navrhl taková opatření, která by měla situaci ve společnosti zlepšit.
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