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Efective server infrastructure management
Váša, Lukáš ; Gála, Libor (advisor) ; Kašpar, Jaromír (referee)
The purpose of this diploma is to describe the IT server infrastructure and map out ways in which it may be find. In addition, aims to clarify the concept of management of infrastructure and describe the processes and activities required to manage server infrastructure. Subsequently, examine options and software features to support the management and benefits of their use. On the basis of these findings are developed and described models of effective managements for the particular states of server infrastructure. In detail are also explained the concepts, which can be achieved by changes in infrastructure. Models of effective management is established with regard to the need and level of implementation of various management activities, in different stages of maturity infrastructure. Some of the requirements arising from the level and condition of infrastructure must be support by the appropriate software. Models, therefore, also contain requirements for software at various levels of infrastructure maturity. Described and discussed are also other influences, which are the size of infrastructure, skills of managers and environmental influences. Part of this work is also a practical demonstration of software for managing server infrastructure, and a description of its properties.
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Benchmarking IT
Blecher, Jan ; Pour, Jan (advisor) ; Dohnal, Jan (referee)
The aim of this paper is to describe benefits of benchmarking IT in wider context and benchmarking scope at all. I specify benchmarking as a process and mention basic rules and guidelines. Further I define IT benchmarking domains and describe possibilities of their use. Best known type of IT benchmark is cost benchmark which represents only a subset of benchmark opportunities. In this paper, is cost benchmark rather an imaginary first step to benchmarking contribution to company. IT benchmark is not only a method for comparing IT efficiency, but also a way to better co-ordinate IT work with company strategy or make IT work more transparent for their customers. IT benchmark facilitates continual improvement not only to internal IT processes, but also to services that IT provides and in consequence to supported business services. Reader will further familiarize with practical example of IT process benchmark and with specifics in benchmarking of outsourced processes. It should be possible based on this paper to set strategic aims in benchmarking. And second, to run an initial IT process benchmark project.
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Liberalization of services on the common market of the European Union and its impact on czech service providers
Jánský, Ivo ; Hnát, Pavel (advisor) ; Vondrušková, Barbora (referee)
Bachelor thesis deals with the position of services on the common market of the European Union and in the Czech republic from the point of view of GDP, employment and international trade. The thesis also addresses the development of the common market of the European Union and a proposal for a directive for liberalization of the market in services that was presented to the European Commission by its former Commissioner Frits Bolkestein in the year 2004. The content of the directive is closely analyzed and remarks of the member stats are mentioned. Thereinafter the approved directive from the year 2006 is discussed and its impact on czech providers of services, expecially in the area of information technology, are analyzed. At the end a case study about a Czech software company is presented.
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Development of global economy in the information technology era
Polák, Ivan ; Jiránková, Martina (advisor) ; Bič, Josef (referee)
Information technology is the last revolutionary technological innovation with global impacts. It benefits people as individuals, but also companies of all sizes. Information and communication technologies have brought unprecedented linkage and in the end economic unification of the world. The aim of this paper is to explain how ICTs affect the global economy, what factors have enabled their massive spread, and which areas have been influenced the most. I describe in detail the conditions of the invention of the technology and its rapid spread. This paper mostly discusses information technology and its impact on the current economy, both from the global and business perspective. In this work, I concentrate on the regions most affected by the process of informatisation: the developed economies and South-East Asian countries. From the business point of view, I show how active use of ICT in business processes enhances the company productivity. I also describe the change of business-to-business and business-to-customer relationships.
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Customer relationship management in outsourcing of IT
Horáček, Jan ; Bruckner, Tomáš (advisor) ; Vaněček, Michal (referee)
Outsourcing of IT is likely to be a perspective model of IT service delivery. However, only a small number of companies have adopted it and according to surveys, their satisfaction is relatively low. On the contrary, customer relation management (CRM) is a marketing approach that still keeps its popularity. Is not therefore CRM a solution also for outsourcing of IT? How should it be applied in the field? This master's thesis is intended for providers of outsourcing of IT and it aims to find answers to the questions above. The first step towards the goal is to identify main characteristic features of outsourcing of IT, which consequently provide a guideline for a systematic approach to the solution. The thesis does not presume reader's familiarity with CRM, hence the second chapter offers a brief yet holistic view of the issue. A synthesis of the information from the first two parts leads to a conclusion that it is not possible to decide about suitability of CRM in outsourcing of IT on a general basis, but always in the particular situation. Therefore the work suggests a set of criteria for the choice. The consecutive chapters deal with the application of CRM. Firstly, an entire system of tools for evaluation of customers is proposed. It enables providers to determine the suitable level of individual approach to each customer with consideration of both business and technical factors. Consequently, a provider can start building a relationship with his customer taking advantage of number of recommendations and tools given by this paper. It includes measures not only for convincing customers but also for increasing their retention. The thesis discusses broad variety of aspects of marketing in outsourcing of IT. Its scope ranges from customer uncertainty mitigation and purchasing process of a corporate customer, over tips on how to manage customer satisfaction, to appropriate adjustments of a service level agreement (SLA). The paper also briefly analyses the specifics of CRM in outsourcing of IT in the public sector.
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Knowledge management and its implementation in organization
Zdvihal, Josef ; Palovská, Helena (advisor) ; Šubrta, Václav (referee)
Nowadays, when most of economic branches battle with the growth of information content, it is necessary not to leave out the benefits resulting from controlling and processing of the information. Analyses of success and failure of business refer more and more to incidence of the knowledge factor. Knowledge management tries to find a solution to share concrete knowledge among workers, generate of knowledge base, identify of best practices on the basis of this knowledge and so on. Typically turbulent economic environment forces many organization to continuous improving of the total run and acceleration of the economic development. High-quality and properly controlled knowledge in organization are necessary for their efficient functionality, turn into a meaningful competitive advantage today and they are often the effective instrument in competitive struggle. The main goal of this work is mapping of important information technologies that are conducive to knowledge management and its implementation. Besides specifying the basic terms knowledge and knowledge management, this work is focused on the way to implement the knowledge management , how to manage whole project and point out some very important steps of this process.
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Information technologies enabling managerial time tracking and cost reduction
Dědek, Lubomír ; Žebrák, Miroslav (advisor) ; Theimer, Jiří (referee)
Time tracking means to record and analyze costs in relation with business output. Managerial time tracking can be characterized as a tool that links working-time recording with planning, approving, rating, billing, invoicing, etc. This thesis deals with theoretical consequences and facts of time tracking approaches, and with practical application of these approaches with the usage of IT time tracking tools. There are described various alternatives of time tracking systems and characterized automatization of business processes with the focus on time tracking business process.
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Investiční rozhodování v IT a ROI jako prostředek měření přínosů ITSM pro business
Zakharenkava, Sviatlana ; Voříšek, Jiří (advisor) ; Tolar, Jan (referee)
The Diploma Thesis is dealing with questions of investment decision-making in the area of IT and can be a complete guidance on the basic concepts of decision-making on the investment projects, methods of financial evaluation of such projects and the ways of its application in the sphere of IT. It is mainly aimed on the projects dealing with internal processes in IT organizations and optimalization of its management ? IT Service Management (ITSM). The paper deals with existing methodologies and standards applicable to IT Service Management and closely works with the latest library of best practices ITIL V3. The introduction gets the reader into the basics of the IT management, introduces the existent market standards and creates a liaison between the IT and business in questions of investments. The second part pays attention to the principles of ITSM and describes the benefits that can process optimalization bring to the company. The third chapter opens up the IT investment topic and introduces various methodological concepts and models used not only in the classical financial theory, but in the modern management practice as well. It offers a basic overview on the methods of investment project evaluation, e.g. Net Present Value (NPV), The Payback Period Method, The Internal Rate of Return (IRR), The Profitability Index, and the most popular one ? Return on Investment (ROI). The following chapter applies the measure of Return on Investment (ROI) to the projects of ITSM implementation according to ITIL. It shows the basic principles of the method usage, describes its main components and introduces the way of identification and evaluation of the benefits, which those projects bring to the business. Gained knowledge is based on the real practical examples ? several worked-out business cases created for the customers of the Hewlett-Packard Company. The last part of this chapter shortly describes several software tools for building the similar business cases and their own methodology. The last chapter in devoted to the situation on the local and world market and addresses the practical application of the methods of IT projects evaluation in the companies. The conclusion then summarizes important parts and key elements of the paper.
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Intellectual Property - Case of Information Technology
Ždímal, Martin ; Ševčík, Miroslav (advisor) ; Císař, Jan (referee)
This theses analyses necessity and legitimacy of existence of intellectual property rights, especially patents and copyrights. There is shown the true essence of these instruments as monopoly privilege. On case of information technology I demonstrate that these privileges are unreasonable and counterproductive in many cases. Analysis of ?free software? alternative model proves that use of patents and copyrights is not a necessary condition of creation of intangible goods. The last part of this work shows, that existence of any special instruments for intangible goods protection is not needed as well as it is not reasonable.
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IT firms in Czech republic and their conpetitive advantage in European Union
Šafář, Petr ; Benáčanová, Helena (advisor) ; Koubský, Petr (referee)
In this diploma thesis, I focus on Czech and European market of information technology. My principal aim is to analyze a measure of Czech competitive advantage in this sector. Both global statistic and segment characteristic are subjects of this analysis. My diploma thesis has following structure; after opening definition of literary sources, I deal with brief analyses of Czech IT market. Next two chapters are about European IT market structure and its characteristics. Last section is focused on competitive advantage of Czech Republic.
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