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Management of transport services
GOTTVALD, Jiří
The main goal of this theses is to evaluate the public transportation service in České Budějovice. The theoretical part of this thesis offers the reader, basic information about services, their characteristics, features, but also information about pricing and types of services. Reader will be also acquainted with information about transportation services. Analytical part of the thesis describes actual status of public transportation in České Budějovice. The various routes, means of transport and conditions for transportation are described in detail. The financial development of public transport provider, Dopravní podnik města České Budějovice, is also evaluated. In order to achieve the main goal of thesis, the questionnaire with the focus on customer needs, was created. Thanks to the responses of the passengers, it was possible to determine which are the most important positives and negatives of public transportation in České Budějovice. Subsequently, the SWOT analysis was made. The SWOT analysis determined, what strategy the company should select in the future. Based on the results from performed analysis, it was then possible to suggest some proposals, that would in the future lead to improvement of public transportation service of České Budějovice.
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Effectiveness of services in municipality - construction of a new bypass
POVONDROVÁ, Jana
This thesis presents evaluation of effectiveness of selected public services in the village Lukavec. Individual public services are described and evaluated in terms of importance for citizens and in terms of funding from municipal budget. The level of most services is satisfactory but transport infrastructure is a complication in the village. High frequency of passing transport, mostly heavy trucks, causes burden to a community. A solution to the traffic situation is the proposed construction of a bypass of the village. The new construction should have a positive impact on the community and improve the quality of life in the village.
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Standardization Process of Public Service in the Czech Republic
Tesařová, Šárka ; Nový, Jan (advisor) ; Musil, Martin (referee)
The Czech Republic started to issue implementing quality standards in public services addressed to a greater extent especially in times of public administration reform, when the transfer of responsibilities to local government units and based on efforts to bring these services to the citizens. This thesis describes the approach of the Czech Republic to public services, and further analyzes the implementation of quality standards in these services. Aim of this work is to examine whether public services are defined in the Act and at what stage is the introduction of standards for selected services to these laws and implementing regulations. Part of this work is to evaluate the different sectors, which indicates at what stage is the process of standardization in these sectors.
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Financing of municipalitie´s public services with regard to demographic changes - case study of waste management in Karvina city in years 2007 - 2011.
Marcol, Aleš ; Slavík, Jan (advisor) ; Vojáček, Ondřej (referee)
This diploma thehis is focused on the financing of public services in municipalities in the Czech Republic related to demographic changes, which take place in the Czech Republic. As is generally known, population in the Czech Republic ages. But the aging is only one of the factors influencing the demographics. The goal is to assess the impact of demographic changes on municipal expenditures associated mainly with municipal waste management, but also to the overall municipal relationship to the environment. The thesis is divided into two parts, theoretical and practical. The theoretical part deals with the public municipal services and demographics in the Czech Republic in time and also deals with the system of financing these services, whether the municipality's own resources, e. g. the property taxes, or other funds from the state budget or from the EU funds. The second, practical part, is formed as a case study including specific data from specific municipality. It contains detailed information about municipality's waste management and about population growth in Karvina city during the specific time period.
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Possibilities of providing services of Public Administration using ITIL best practices
Platil, Josef ; Pavlíček, Antonín (advisor)
This thesis aims to answer a question whether it is possible to provide public administration as a service and how can ITIL be used. The thesis is divided into three parts. In the first part of the thesis the theory of management is broken down, the basic concepts are explained and a brief history of the development of public administration in the Czech Republic to the present as well as briefly introducing the expected developments in the near future. The second part of the thesis explains the ITIL framework as the de facto standard for IT management. This Includes the life cycle services, starting with the requirements of customer service through service strategy, service design, service transition, service operation and the ending stages of continuous service improvement. Third section introduces the concept of PAIL as an analogy to the ITIL methodology. Removing the "IT" from "ITIL" makes an "IL", an infrastructure library of good practice, where we find instructions on how to provide, generally, any form of infrastructure services. The essence of this methodology, it the "IL", featuring the specifics of public administration "PA", thus arises as the methodology "PAIL", a " public administration infrastructure library". The design of PAIL takes into account the differences between public administration and providing IT services, however the two methodologies are based on the same principles of service management. As an example of possible implementation in public administration PAIL shows the applicability of the methodology on the example of a single point of contact for the public administration called the "Public Service Desk".
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Public Utilities in the EU: Evaluation of Electricity Industry Regulation in the Czech Republic
Hába, Stanislav ; Němcová, Ingeborg (advisor) ; Horák, Jiří (referee)
The thesis scrutinizes public utilities (network industries) with focus on electricity market regulation. In the first part, a public utility is defined, including its economic characteristics and need for regulation. Within their regulation various models are introduced - in terms of level, voluntary/mandatory, ex ante/ ex post and branch of government. Further, the basic prerequisites for successful regulation are derived from the theory (independence, information capacity and trustworthiness). The second part is concerned only with electrical power industry with its characteristics, business model and regulation (both in the Czech Republic and in the EU). In the third part, an evaluation scorecard is created, which allows us to examine the quality of electricity regulators. The criteria in the scorecard are based on prerequisites (enforcement power, scale of resources, independence, dispute settlement, appeal procedure, transparency and consistency) and results (competition support, renewable energy resources and consumer protection). The model is applied to Energy Regulatory Office (Energeticky regulacni urad) in the Czech Republic.
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Public passenger transport in the Šumava
Voldřichová, Jana ; Zelený, Lubomír (advisor) ; Musilová, Dagmar (referee)
This thesis deals with public passenger transport in the Šumava and the Bavarian border. The theoretical part is devoted to analysis of regulation of public transport and public services, and issues related to transport infrastructure. The main aim of the study is to analyze the current state of public transport in the Šumava border and within the selected Micro Šumava -- West analysis to compare the results with the minimum standard of transport services in the Czech republic. Due to the frontier nature of the Bohemian Forest is part of the work devoted to the description of public transportation in neighboring Lower Bavaria. SWOT analysis is followed by member municipalities of Micro Šumava -- West, which represents the basis for assessing the importance of developing transport services in rural areas.
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