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Development of MBI model in the implementation of CRM
Hrbková, Michaela ; Pour, Jan (advisor) ; Vulterin, Karel (referee)
The work deals with the implementation of CRM solutions, it's representation in the reference model MBI, which is the main goal of the work. In the first part the market of CRM products is analyzed and the current trends in the industry are introduced. The second part is focused on the aforementioned extension of the reference model MBI based on the knowledge and the experience of professional literature in the implementation of CRM solutions. The extension is realized in the form of four tasks which generalize practices for implementing customer relationship management, further work is completed by factors that describe the practical procedures and instructions for working in CRM solutions. The application used is also defined in this work.
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IT Management in MBI Focused on Secondary Schools
Černohorský, Jan ; Pour, Jan (advisor) ; Nechanický, Zbyšek (referee)
The aim of my thesis is to elucitade MBI model to primary and secondary educational system, it means to schools and their elected IT processes from practical point of view. The reference model of Management Business Information is developed at the Department of Information at the Faculty of Information and Statistics at the School of Economics in Prague. The theoretical part of my thesis deals with elucitading of the reference MBI model to a reader. It briefly summarizes IT processes at educational system and refers to sources used while defining new MBI objects. This chapter also defines elected IT processes at educational system for which there are made MBI objects in a practical part of my thesis. In practical part of my thesis there are made proposals of defined objects including samples of documentation patterns. These objects are presented in charts that correspond with a format of MBI objects. In the last part of my thesis there is an example of applying the defined objects in practice while solving the process of installation the safety (camera) system with recording -- personal data processing. The proposals of defined objects are also published on MBI portal.
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Controling in the Management of Business Informatics (MBI)
Grombíř, Jakub ; Pour, Jan (advisor) ; Pražský, Petr (referee)
The diploma thesis is focused on creation of a controlling model, which follows the structure of a reference model for management of business informatics MBI. The model is being developed under the grant project at the Department of Information Technologies, at the University of Economics in Prague and cooperation with Czech Technical University in Prague. The theoretical part provides a brief introduction with the MBI model and the area of controlling. The practical part contains three main objectives. The first objective focuses on creating fundamental controlling objects in the MBI model. The second objective is to design metrics and dimensions, which provides the possibility to measure and view controlling from a different perspective. The third objective deals with the creation of an analytical application, which is used for tracking costs, expenses and effects of the controlling in company. The main contribution of this work is the created controlling model in the information basis MBI. Created objects serve companies as a starting points for implementation and operation of controlling. The model also enables watching and analyzing contributions and costs of controlling. Newly created objects are designed in a way that companies can use just some of them without the need of deployment the whole model.
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Application of dashboards in the area of support of IT management
Sakař, Václav ; Pour, Jan (advisor) ; Šedivá, Zuzana (referee)
This diploma thesis is focused on the issue of IT management in the companies, which is described in the MBI (Management of Business Informatics) model, at all levels of IT management in the way how they are defined and used by MBI. The main goal of this diploma thesis is design and create (new/modified) content in the area of IT management in the MBI model for broader usage of this model in the company sphere. The main goal is fulfilled by fulfilling of two sub-goals. Firstly, it is designing and creating new metrics, dimensions and applications or modification (extension) of already existing content in MBI model. Secondly, it is implementation of new or (selected) modified content with Microsoft PowerPivot into the form of interactive applications and then into the dashboards composed from them. The structure of this diploma thesis is adjusted to make those sub-goals achievable. The structure is divided into theoretical and practical section containing together six main parts. Firstly, the two most widely used methodologies of IT management and mainly MBI model are described. Then the definitions of metric (as a main instrument, which is used in IT management) and its attributes are described. Following section contains definition of dashboards and basic description about their designing and creating. In the last part of the theoretical section are described metrics, dimensions, applications and their connections in the MBI model. First part of practical section is about designing and creating of new metrics, dimensions and applications or modifying of already existing content. The last part of this thesis contains implementation of a new or (selected) modified content into applications or dashboards. Main benefit of this diploma thesis is enrichment of existing content in the MBI model in IT management (specifically in the metrics, the dimensions, the applications and the dashboards based on those three things), which improved usability of the MBI in practical usage. Thanks to this extended content, the users or mainly the management employees can react in better way on the potential problems, have better overview about level of quality of the IT resources, can manage the employees in better way and can coordinate quality and quantity of the IT outputs in better way in general.
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Development of MBI model in the implementation and management of electronic purchasing systems
Šušič, Luka ; Voříšek, Jiří (advisor) ; Soukupová, Vladimíra (referee)
This thesis covers an area of procurement of companies. It's specifically orientated on supporting the procurement processes by electronic purchasing system. In the first part there are by literature search, identified and analyzed key factors for successful realization of the implementation and management of electronic purchasing system. In the second part there is comparison of the case study in Unipetrol Services s.r.o. and the key factors of the first part, which is resulting in a deduction and generalization of best practices for implementation and management of electronic purchasing systems. The main benefit and also the outcome of this work is an extension of the reference model MBI, based on a facts and practical experience in procurement area.
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Business Intelligence solution in higher education area based on MBI model
Petronyuk, Oleksandr ; Pour, Jan (advisor) ; Pražský, Petr (referee)
The thesis presents a Business Intelligence solution in higher education area. The solution is comprised of the design and implementation of representative tasks, metrics, dimensions and analytical applications with the use of MBI methods. The sub-goal is to summarize knowledge gained by the BI project implemented in higher education area by IBM Corporation. A Hands-on knowledge was used to achieve the set targets. This knowledge confirms the fact that designed tasks, metrics and dimensions are indeed applicable in practice. The main contribution of the thesis consists in enriching the MBI methodology with a solution applicable in high education sector. The interim contribution lies in documentation of specifics connected with implementation of the BI project within Internatinal Business Machines Corporation.
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Proposals of dashboards for MBI metrics
Kožušník, Martin ; Pour, Jan (advisor) ; Pražský, Petr (referee)
The main objective of this thesis is to design dashboards proposals for MBI metrics. In the theoretical part, the concept of a metric is set in the context of MBI methodology and the concept of dashboard is set in contexts of Business Intelligence and Corporate Performance Management in small and medium-sized enterprises. The theoretical part is resolved by the analysis of information sources. MS Excel PowerPivot tool is used for designing dashboards proposals. Designing dashboards, assessment of the importance of Business Intelligence and Corporate Performance Management in SMEs and the proposed extension of the existing MBI metric classification system are main contributions of the author.
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Managing IT projects in practice and widely used methodologies
Matoušková, Soňa ; Pour, Jan (advisor) ; Hoffman, Martin (referee)
The objective of this diploma thesis is to design a proposal for managing projects in small and mid-sized companies that will be part of reference Model of Business Informatics MBI. MBI is a reference model for business IT, which is being developed by Department of Information Technologies at the University of Economics in Prague. MBI contains best practices in combination with theoretical background. The proposal includes prepared document templates ready to use in project management. This thesis also compares well-known and most widely used project management standards. The theoretical part is focused on the most widely used project management standards and methodologies. First chapter compares PMBOK, ICB and PRINCE2. This chapter is focused on the most important characteristics, used approaches and differences of these standards. Next chapter is closely focused on PRINCE2 described in terms of defined processes. In the practical part of this diploma thesis is a proposal for managing projects in small and mid-sized companies. The proposal takes the form of tables that matches the MBI model structure. This proposal is available on MBI website and is ready to use in practice. The theoretical part of this thesis is mainly based on the official publications and information from official websites of companies focused on project management. Practical part of this thesis is based on theoretical and practical experience. The usability of the results is evaluated in conclusion.
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Analysis of cloud BI solutions and factors affecting their implementation
Černý, Richard ; Pour, Jan (advisor) ; Tomeš, Patrik (referee)
The combination of Cloud Computing and Business Intelligence (BI) gives many advantages, however the classic deployment model is still in many cases preferred. Both models differ in many aspects and are suitable for various organizations. The thesis looks at these aspects and analyzes the differences that cloud computing brings to the Business Intelligence. Aims of the thesis are to compare both models according the architectural, security, user and financial aspects, influencing of the cloud computing on the implementation of BI and presenting some practical examples of BI solution. To achieve the aims the author uses a literature review, electronic sources and own analysis. Based on the identified impact of the cloud factor the author extends the reference model Management of Business Informatics (MBI).
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Data migration data model in core banking system implementation project
Krofika, Pavel ; Pour, Jan (advisor) ; Kupka, Radek (referee)
This thesis follows up two views on the data migration project. First of all there is a basic description of data migration within MBI model. This model is created by information technology department on the University of Economy in Prague. The thesis fills in this model data migration task and related objects as task roles or documents. In the next part the thesis focus on concrete project of implementation of core banking system. More detail is dedicated to the data migration part of this project. First there are described principles of work in data migration and next the thesis aims on data model of data migration which is used as a documentary tool. This model is evaluated from the benefits and risks view for data migration and next there are described creation and updating of it. These activities are provided mostly by macros in VBA script language, which are created here for these purposes. In the end some options of model extension are designed and evaluated.
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