|
|
Implementation of the Quality Management System ISO 9001: 2015
Čížková, Martina ; Plášková, Alena (advisor) ; Gieslová, Eva (referee)
The main goal of my thesis is to show the process of transitioning the current quality management system (in accordance with the norm ISO 9001: 2008) into the new quality management system in accordance with the norm ISO 9001: 2015 in Sipral a.s. company. The thesis analyses current state in the company concerning requirements of the norm and suggests changes necessary for implementation of the new quality management system in accordance with the norm ISO 9001: 2015. The first section introduces the field of quality management system in theoretical perspective. Main approaches to quality management system, key terms and short historical review are presented. The norm ISO 9001: 2015 is analysed in detail, especially in relation to its previous version from 2008. Above all, I focus on the changes which the current norm brings and which are necessary to implement to functioning of the company. The second section of the thesis is dedicated to introduction of Sipral a.s. company, analysis of the current state, suggestions for changes and realization of them, which are brought about with implementation of the new norm. Attention is paid especially to areas undergoing essential changes: organizational structure, process model, labour risk and context of the organization. These areas are analysed from the view of the current norm, as well as from the view of the new norm. Transition in accordance with the norm ISO 9001: 2015, which I participated in, is described.
|
|
|
Metody hodnocení kvality informačního systému
Korn, Alexandra ; Svatá, Vlasta (advisor) ; Blahanravau, Yauheni (referee)
This thesis explores challenging topic of information system quality assessment and mainly process assessment. In this work the term Information System Quality is defined as well as different approaches in a quality definition for different domains of information systems are outlined. Main methods of process assessment are overviewed and their relationships are described. Process assessment methods are divided into two categories: ISO standards and best practices. The main objective of this work is application of gained theoretical knowledge in process assessment with CobiT 4.1 and CobiT 5.0 frameworks, and comparing results. The objective was achieved through consultation with processes owner and the completed questionnaires filled in by management of OnLine S.r.l. Additionally targeted level of capability in CobiT 5.0 is compared with actual, achieved level.
|
|
|
Procesní model obchodní společnosti
Vyleťal, Petr ; Doc. Ing. Jan Pour, CSc. (advisor) ; ing. Daniel Tobolka, Ph.D (referee)
Process management is frequently used term these days. The aim of this diploma thesis is to explain, what „process“ actually means, what has been the historical evolution, what are its alternatives, but mainly what are the benefits for the company. Even though the title of this thesis is „Process model of trading company“, its content goes further than that. Creation of company’s process model is only one part, even though important, of the process- based management of the company (Business Process Management, BPM). Moreover, the methods and procedures described in this thesis can be used almost in any company, not only in the trading one. The main contribution of this thesis is in its broad view of process management. This thesis deals with some topics, which at the first sight don’t even relate to BPM (ISO standards or Change Management). Nevertheless, after closer examination the link becomes obvious. Most of the methods described in the theoretical part of this document are later used in its practical part for the BPM implementation proposal in the concrete company. The read is thus given an option to immediately confront theory with reality and visualize sometimes very general theoretical procedures. This document is structured in 5 chapters. The first chapter introduces a reader to this thesis topic, reasons for its selection and the aims, benefits and limitations. The second chapter shows the meaning of process management in the broader context of related concepts. The aim of the third chapter is to show practical use of process management. The fourth chapter is dedicated to implementation proposal of BPM in specific company. First, the company is described and its main aspects analyzed, which enables to present the company strategy. Then, the most important company processes are modeled and described, together with their evaluation and optimization proposal. The benefits and advantages of BPM are outlined in the closing chapter.
|
|
|
Influence of technical standards and technical measurements on manufacturing quality
BEUTL, David
At the beginning of the theoretical part of this bachelor thesis the basic principles of quality control are defined. The next part is focused on the quality measurement. In the thesis quality standards ČSN EN ISO are analyzed. A system of a quality management in BENTEX is analyzed in the practical part. In the next part there is an analysis of selected parameters and some suggestions for improvement in the area of quality management. At the end of the thesis there are some proposals and recommendation for the metrology area.
|
|
| |
|
|
An implementation of ISO 9001 methodology in small IT companies and its influence on an activity of the company
Mošnička, Radek ; Chlapek, Dušan (advisor) ; Pecha, Tomáš (referee)
The theme of this thesis is an implementation of ISO 9001 methodology in small IT companies and its influence on an activity of the company. This work serves as an informative material for those small IT companies which are considering or have already decided to implement the quality management system. The main aim is to design and recommend a procedure in implementation of the quality management system, concerning the small IT companies. Next, we wanted to find out what benefits arise from the implementation of ISO 9001 methodology, what the advantages are, the disadvantages, costs of implementation, frequent problems and other similar characteristics. Information was found out by means of a questionnaire survey and interviews in chosen companies. Such information may be relevant for future decisions in similar companies.
|
|
| |
|
|
Management kvality (ISO 9000, TQM, EFQM)
Smolková, Anna ; Veber, Jaromír (advisor)
Práce se zabýva systémy managementu jakosti, s důrazem na orientaci na zákazníka. Předmětem práce je vyhodnocení spokojenosti zákazníků Ľubovnianské nemocnice, n.o., zdravotnického zařízení certifikované dle ISO 9001:2001. V praktické části jsou organizaci nabídnuta různá doporučení pro odstránění nedostatků zjištěných na základě provedeného dotazníkového průzkumu. Dále je cílem práce také vypracování návrhu vhodného způsobu monitorování a měření spokojenosti zákazníků v Ľubovnianské nemocnici,n.o.
|
|
|
ISO 9001 jako nástroj řízení v malých firmách
Čejka, Martin ; Veber, Jaromír (advisor) ; Zámostná, Klára (referee)
Bakalářská práce se věnuje současnému fenomenu zavádění systémů managementu jakosti podle normy ISO 9001 v malých firmách. Cílem práce je posoudit, zda obecná doporučení, která jsou v normativním předpisu obsaženy, jsou způsobylá přinést malým firmám hodnotu. V teoretické části je proveden rozbor požadavků normy. Jsou zde shrnuta pozitiva přístupu i předměty kritiky. V praktické části se práce zabývá specifiky organizování malých firem a jak si tato specifika vyhovují s normativním doporučením ISO 9001. V rámci této části je pro ilustrování tohoto rozboru proveden dotazníkový průzkum mezi cca 50 manažery malých firem. Bylo žjištěno, že ISO 9001 může být vhodným nástrojem pro řízení malých firem. Řada manažerů jej však neumí používat a tak se z nástroje řízení stává spíše administrativní zátěž podniku.
|
|
|
Zkušenosti se zavedením a uplatňováním požadavků na systém managementu jakosti dle ISO 9001 ve vybrané firmě.
Jiránek, Milič ; Janoušková, Alena (advisor) ; Šindelář, Petr (referee)
Seznámení s problematikou systému managementu jakosti. Historie a pojetí jakosti, důvody zájmu o jakost, přístupy k zabezpečování jakosti, přístupy k zabezpečování jakosti ve smyslu norem řady ISO 9000, Mezinárodní organizace pro normalizaci ISO, vývoj systému managementu jakosti podle souboru norem ISO 9000, struktura revidovaných norem, principy norem ISO 9000, procesní přístup, obecný obsah normy ISO 9001. Poskytnutí návodu, jak budovat QMS v organizaci. Popsání zkušeností se zavedením a uplatňováním požadavků na systém managementu kvality dle normy ISO 9001 v malé firmě podnikající v oboru zahradnictví. Posouzení přínosů i nevýhod spojených s implementací QMS do podnikové praxe.
|
guest ::
