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Software instruments for modeling business processes
Bavlankulov, Elmurat ; Martanová, Kateřina (advisor) ; Bruckner, Tomáš (referee)
The main objective of this thesis is to present and describe software tools for modelling of business processes. The first part is focused on questions about process modelling, where you can find detailed definition of terms like business process, re-engineering and modelling of business processes. In the second part I put brain to concrete tools, which are available on the market. There is a detailed description of functionality of each tool. In the last part I was dealt with creation of business process with those tools and consequently compare them according to created models and other criteria.
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Design processes in customer care and support
Müller, Vladimír ; Říhová, Zora (advisor) ; Roulová, Petra (referee)
The Diploma thesis is engaged in the modelling of business processes, focusing on their design. Especially processes in area of providing support and customer care. The main goal of the thesis is application modelling method for selected business processes in a particular company engaged in telecommunications services. The theoretical part is focused on processes, process management and standards for the business process modelling. In the practical part are then described selected processes related to ABC satellite television services. These processes are designed by selected methodology. Under the proposed processes that take place after activation are calculated costs of operation the process (financial, human resources). These costs are calculated to the time when it is expected to 200,000 customers of ABC satellite television. Summary of costs is in evaluating the proposal.
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The process analysis of an online shop with design accessories
Červenka, Radek ; Oškrdal, Václav (advisor) ; Cvachová, Renata (referee)
The aim of this thesis is to analyze processes of an online shop with design accessories. The theoretical part of this thesis briefly describes business processes and history of process management. There are also mentioned notations and software, in which business processes are being modeled. The practical part analyzes several key processes of the company (online shop) and subsequently suggests how to optimize them. The whole practical part is focused on a real business that is very specific, so proposed changes of the analysis may not be used for a wider range of companies involved in selling goods through online shops.
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THEORY OF BUSINESS PROCESS REENGINEERING AS ONE OF THE EFFECTIVE MANAGERIAL TOOL IN TIMES OF ECONOMIC DOWNTURNS
Denysenko, Stanislava ; Basl, Josef (advisor) ; Novotný, Ota (referee)
Business process reengineering (BPR) was analyzed as one of the approaches to considerably improve the performance of the enterprise. The actuality of BPR in times of economic downturn was evaluated. The historic evolution of the concept was examined and findings about the economic nature of BPR emergence were made. The dependence of BPR actuality and simplicity of BPR usage on the level of enterprise business process maturity was shown. A conclusion about optimal point was made via depicting the interrelations graphically. Advantages of BPR usage for enterprises of different sizes were proved and specified. Benefits of BPR were compared with benefits of other related methods like ERP, JIT, TQM and Continuous Improvement. The future possible development of the BPR was analyzed. There offered possible further directions of research in the area of BPR based on current limitations of the concept. Results of the research may be used in companies of maturity level one to three, taking into account size of the company and current state of business process maturity.
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Change management in selected company
LEHEROVÁ, Věra
The subject of thesis "Change management in selected company`` is analyse of internal and external environment on the basis of SWOT and STEP analysis. Furthermore, analyse of business processes in a particular company. The theoretical part is aimed at defining the basic concepts and methods descriptions of change management. In the practical part I am mapping the processes in the company and suggesting their reengineering. Based on the analysis I am suggesting the possibilities of further changes in the company.
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Application of agents in business process modelling
Miloš, Martin ; Řepa, Václav (advisor) ; Šalamon, Tomáš (referee)
This diploma thesis deals with the usage of agents in business process modelling. The aim is to identify possible uses in the problem area and to evaluate their potential. Intended usage is analysed on the basis of the objectives of process modelling. Described in detail, it focuses on potential application of agents in a process modelling itself, in deploying executable and flexible processes, process improvements and finally in dynamic planning. A further objective is to provide an overview of current research and literature in problem area. To fulfil the goal available literature is analysed and basis approaches are demonstrated in case study. Paper does not address the implementation of multi-agent systems (MAS). Following introduction reader is guided though basic elements of the processes and their modelling, concept of agents and modelling of MAS. As a process modelling notation BPMN in planned 2.0 release was selected. Next section is devoted to the usage of agents. The last part of the work is a case study discussing the possibilities of agents application in company operating public car auctions. In addition the process model (BPMN) transformation to agent model is presented and further developed as a interconnection between process modelling and agent-based systems. Combination of agent approach with business rules and hybrid simulation are proposed as the most promising usages.
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Business process modeling tools
Mareček, Jaromír ; Chlapek, Dušan (advisor) ; Bruckner, Tomáš (referee)
Paper summarizes the importance of process management and process modeling for the organization. The primary goal of this paper is to give an overview of available software tools for modeling business processes. The work contains a list of these tools and an overview of the most important criteria for their mutual comparison. The criteria are divided into 4 areas. Field "Applications" examines the construction of the tool and options for working with the tool. Field "Models" gives an overview of the supported models, methodologies and notations. Field "Modeling the organization and its surroundings" determines the possibility of instruments in these spheres and field "Processes" deals with the capture processes and other activities related processes. All the tools are then described according to these criteria.
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Modeling business processes
Skala, Jakub ; Řepa, Václav (advisor) ; Pálka, Jan (referee)
The diploma thesis deals with the theme of Modeling business processes with orientation to the metric process interface. The aim of the thesis is to design the architecture of metric, which enabled to construct type metrics of the process interface. Firstly, the reader is informed about the basic terms related to process modeling, process management and connection of strategy with metrics. The next part describes the architecture of metrics created, which is oriented to supporting the process management of the organization. The set of type metrics was chosen with consideration to the possibility of their placement on process interface. The set created in this manner should help to connect strategy with processes when implementing into organization. The last part of the thesis describes the practical application of knowledge obtained in the PARMA project. This project deals with the proposal and implementation of the process management into the Bureau of the Municipality of Prague 10. The thesis deals with two processes and the conclusions obtained in the theoretic part of the thesis are applied herein.
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Standards and methodics of Business Process Modelling
Adjei, Daniela ; Vilím, Tomáš (advisor) ; Martanová, Kateřina (referee)
This thesis is a recherché of some significant standards and methodics of Business Process Modeling. The importance of Business Processes, Process Management and Process Modeling has significantly increased over the past years and is thus becoming one of the key competitiveness factors of an organization. Business Process Modeling is not only used on the field of analysis and optimization of Business Processes and Business Process Reengineering, but also in the areas of inter-company cooperation, Business Information Systems and Web services. The thesis describes following standards and methodics: IDEF, UML, BPMN, BPML, BPEL, EPC, ARIS, MMABP. It also suggests a procedure, which the company can follow while selecting a suitable standard and a general classification of standards.
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Process Performance evaluation within business companies
Galan, Tomáš ; Chlapek, Dušan (advisor) ; Chocholatý, Drahomír (referee)
Diploma thesis oriented on processes and business process management (BPM) is tightly related to the ability of organizations to adapt to the reality of today's world, reality of continuous and accelerating change. The objective for theoretical part is to summarize main terms, approaches, methods and other information about business process management, reasons for its evolution, business process modeling, execution by personal and other sources and its efficiency, process performance evaluation, to be able to use and apply them in commercial practice on the example of a small business company. Practical part includes results of theory application and knowledge acquired throughout studies application on the example of iFirma company. The thesis brings up process approaches application example in a business company and an intention to proof positive impact on its performance and continuous process improvement. What influence will IS/IT support of processes and process changes have? Several approaches to business management and even more applications bring up a need to evaluate and pick the right approach.
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