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Proposal for Improvement of Customer and Employee Satisfaction
Podéšť, Jaroslav ; Čermáková, Kristýna (referee) ; Chalupský, Vladimír (advisor)
The subject of this master’s thesis, based on the results of researches on customer and employee satisfaction, is to provide proposals and suggestions leading to their better satisfaction. In the theoretical part, attention is particularly paid to services themselves, followed by customer and employee satisfaction and potential relations between them. For better analysing of these two respondent groups, a field research was conducted and primary data were collected through questionnaires. A discussion on the research results follows. It is believed, that the analysis of customer and employee satisfaction will contribute the company to their better understanding.
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The Analysis of the Employee Benefit System at a Particular Organization
Myšková, Markéta ; Palíšková, Marcela (advisor) ; Stříteský, Marek (referee)
This bachelor´s thesis focuses on employee benefits at a particular organization. The first part summarizes basic theoretical knowledge gained from professional literature. The second part introduces the particular organization, its history and the current system of employee benefits, which is analyzed by means of a survey. The aim of this thesis is to analyze the employee satisfaction with employee benefits and to identify strengths and weaknesses of this benefit system. The final part defines measures to be taken to improve functioning of the benefit system at the particular organization.
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Position of personnel department in an international company
Švarcová, Karolína ; Legnerová, Kateřina (advisor) ; Houštecká, Tereza (referee)
This master thesis is dealing with the topic of perception and role of HR department in a firm from the employees' perspective. The aim was to find out the satisfaction of employees with HR services. In two international companies ("A" and "B") there was conducted a survey among company team leaders (supervisors and managers), which was aiming to find out their intensity of use and satisfaction level with HR. It was discovered that respondents from company A use given HR services (recruitment, HR operations, training and development, remuneration and internal communication) more often than company B but are less satisfied. As an output of this thesis, there were given some recommendations to both companies, so that their HR team can improve its position and thus reputation of the whole personnel department in the company.
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Analysis of employee satisfaction in the company
Baraćová, Kristina ; Khelerová, Vladimíra (advisor) ; Vlková, Jarmila (referee)
The thesis is focused on employee satisfaction. The goal of my work is to analyze employee satisfaction within the chosen organization to determine potential sources of dissatisfaction and suggest possible solutions that can increase job satisfaction of the company's employees. In the theoretical part I define the concept of job satisfaction and factors that have an influence on it. The next section describes the methodological approach and the method of data acquisition and processing procedure. The practical part decribes characteristics of the researched company, followed by an analysis of survey results and possible recommendations.
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Analysis of employee benefits
Fuková, Kateřina ; Legnerová, Kateřina (advisor) ; Quigley, Martin John David (referee)
The main objective of this thesis is to present system of employee benefits in specific company and according to the provided research judge the employee satisfaction with this system. The theoretical part of this bachelor's thesis defines the term employee benefits, their meaning, objectives, structure and the ways of providing. This part also deals with current trends in benefits and outsourcing. The practical part describes company Toyota Peugeot Citroën Automobile, s.r.o. and its system of employee benefits. Part of the practical part is also own research of employee satisfaction with benefits which company current offers to them. In the conclusion of this thesis are evaluate results of this research and complemented by potential suggestions for changes.
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Analysis of motivation program in AdFinance s.r.o.
Rýznarová, Pavla ; Pauknerová, Daniela (advisor) ; Suchý, Tomáš (referee)
All companies are looking for unordinary competitive advantages in order to be distinguished from the others and to succeed. That is really tough task. Fortunately, people are unique and that's why each person can be considered as a competitive advantage if you are able to handle him and treat him properly. We can influence our employees through their motivation considering their desires, wishes and fears. Motivation is the spark that sets the fire. It gets things started. Highly motivated individuals have willingness to get the job done efficiently and effectively, resulting in higher productivity, increased revenue, cost savings and satisfied employees. The key tool for handling and treating people at work is possession of motivation program which will enable to identify desired behaviors, determine achievable goals, define what constitutes achievement, create a clear plan, communicate the plane and continue to monitor and share results.
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Nové metody v oblasti managementu lidských zdrojů
Ibragimova, Yuliya ; Khelerová, Vladimíra (advisor) ; Vojtíšek, Zdeněk (referee)
This diploma thesis concentrates on relationship between employee satisfaction and usage of new methods in Human Resources Management, particularly coaching and talent management. As employee satisfaction becomes one of the most important sources of influence on company's performance, it is also discussed in the theoretical background the relationship between employee satisfaction and company performance. The goal of the thesis is to find relationship between usage of new HRM methods (coaching and talent management) and employee satisfaction. The thesis has four chapters. First two chapters "Measurement Systems in an Organization" and "Methods in HR Management" set a theoretical background for the research. The third chapter concentrates on the research itself: employees of five Russian companies both with and without coaching and talent management, are tested. In the last chapter are compared research outcomes and theoretical approach, as well as, recommendations are given.
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Motivace zaměstnanců a zaměstnanecké benefity
Fuhrmannová, Petra ; Khelerová, Vladimíra (advisor) ; Vojtíšek, Zdeněk (referee)
The aim of this bachelor's study is to describe and analyze the employee motivation and benefits in the payroll system and human recources field. Theoretical part attends to general terms as the employee motivation, the theory of the motivation,the types of the employee benefits, the influence of benefits to the employee's working performance. The practial part focuses on Elanor company, includes introduction of the company, it's history and the present, the offer of the employee benefits. Next part attends to the results of questionaire survey, the analysis of the results. In last part of this bachelor's study there are written the suggestions for the company.
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Employment policy in the chosen company
KOVÁŘOVÁ, Hedvika
The main aim of this work is to determine the current level of employee satisfaction, the reasons that lead to these results, and ways that the current situation can be improved. The theoretical part is focused on the most important topics related to satisfaction characterization, it's influence of work behavior, factors affecting it, importance and methods to investigate it. The practical part is focused on exploration of employee job satisfaction in the chosen company. This finding has been based on the questionnaire survey. The list of areas examined of satisfaction and analyzed problem areas of employee satisfaction. To these results were then suggest ways, how could the current employee satisfaction effectively as possible to increase and secure.
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Human resource management in selected organization
STAŇKOVÁ, Lucie
The aim of the diploma thesis was to evaluate the human resources management in selected organization and to propose changes aimed at improving the activities in the field of human resources management. In the theoretical part were summarized basic information regarding human resource management, personnel department and role of human resources in the organization. Significant attention has been devoted to specific personnel activities. In the practical part was presented the company Danone a.s. and analysed human resources management system. Subsequently, a questionnaire survey was realized, which aimed to find out the views of employees to set system and its function in the company. Based on the observed facts were proposed changes that could contribute not only to improve human resource management system, but also to create a better functioning company.
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