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Analysis of Customer Satisfaction and Suggested Measures for its Improvement
Miškaříková, Ludmila ; Vašková, Eva (referee) ; Schüller, David (advisor)
This thesis focuses on the theoretical definition and description of issues related to customer satisfaction and loyalty, and also affects the appearance and behavior of the company's overall customer satisfaction. It also defines the basic methods and techniques of marketing environment analysis firm principles and a questionnaire survey. Theoretical knowledge is applied to specific manufacturing company, described the current situation, and including basic analysis of external and internal environment, concluded with a summary SWOT analysis. Based on a questionnaire survey found customer satisfaction, the company unveiled a wish and shortcomings perceived by customers. Use these outputs are set concrete proposals leading to a better company image and increase customer satisfaction.
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Research of teaching possibilities in virtual reality and in Second Life
Jůnová, Štěpánka ; Kera, Denisa (advisor) ; Koťa, Jaroslav (referee)
The thesis consists of current and traditional language teaching methods' description. Methodical approaches for language teaching in virtual reality are also described. One example of applying methodical approaches is mentioned in connection with effectivity evalutation. A project and a case study is a part of this thesis. They focus on application of different language teaching methods in Second Life. A combination of pedagogical research methods was used to carry out the project. Two goals were set in the project. The first goal was about to find out the average knowledge the students acquired depending on applied teaching method. The second goal was about to find out the average knowledge the students acquired in total. The indirect and mixed teaching methods proved as the best in the research. In the section "Project Realization" there is a final report about useful findings and recommendations for effective use of Second Life in the field of education. A video domumentation from the research can be found on enclosed CD. During the research that was originally defined by the university a new questions and problems appeared like Netspeak and language learning, question of identity when applying for a job in Second Life or how to document your teaching activities in virtual environment with the help of...
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Non-invasive methods for sex and steroid homones determination in gibbons of the genus Nomascus
Bolechová, Petra ; Bartoš, Luděk (advisor) ; Pavel, Pavel (referee)
The gibbon primates of the family Nomascus are classified as critically endangered species, and, to date, basic understanding and information about their biology is missing. With regard to the status of these animals in the wild and captive populations in zoos, being familiar with their reproduction, may improve captive breeding programs. Data collection in this study was to be carried out by the practical use of non-invasive methods (polymerase chain reaction for DNA extraction and enzyme immunoassays), using faecal samples for analysis. The first method, polymerase chain reaction, was used for sex determination in juveniles, because of their coat colour and visual similarity of secondary sex characteristic in both sexes; it is not possible to determinate sex without handling the animal. Another main purpose of this study is to try and answer the hypothesis regarding the ovarian cycle of females, factors influencing their hormone concentration and also the onset of sexual maturity in females and the timing of their fur colour change. Hypotheses were checked by monitoring the concentration of progesterone and oestrogen faecal metabolites and by evaluation of the composition of breeding groups of gibbons with the ZOO influence. During a four year period (from 2010 till 2014), there were a total of 51 animals analysed from 16 different zoos with a faecal sample count totalling 1618 samples. The results confirmed the use of noninvasive methods for sex determination, and thus ensuring the maximum welfare standards. Endocrinological analysis confirmed the hypothesis of the influence of the environment (ZOO) to the hormone concentrations and female´s pregnancy effect in conjunction with her age on the final results of the male - father hormone concentrations. The initial information in this study is the confirmation of the onset of ovarian cycle in young females without connection to their fur colour change and a significant factor of a mother´s impact and her territoriality. This study is the first to present a long term monitoring of ovarian cycles in females and hormone concentrations of other individuals, both male and female, and from various age groups. The results allow us to understand the possible impact of zoo environments on the reproductive status of these gibbons and contribute to the general improvement of breeding management.
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Analysis of the Marketing Environment of the Company Pekárkův mlýn
Dvořáková, Veronika ; Hajdíková, Taťána (advisor) ; Frendlovská, Dagmar (referee)
This thesis describes the part of the marketing plan of the selected company. The aim of this thesis is to analyze the internal and external environment of the company Pekárkův mlýn and the subsequent setting marketing objectives of the company. The theoretical part defines and analyzes the various steps by which the marketing plans. The practical part describes the chosen company, its goals and mission, carried out an analysis of internal and external environment, which were mentioned in the theoretical part.
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Passive sampling of organic pollutants in the environment
Čáslavský, Josef ; Kotlaříková, Pavla
Methods of passive sampling of persistant organic pollutants in the environment are reviewed, as well as the most often used types of passive sampler: devices for solid phase microextraction (SPME), stir bar sorptive extraction (SBSE), polymer-coated glass (POG), polyurethan air sampler (PUF), passive air sampler with sorbent, ceramic dosimeter, and semipermeable membrane devices (SPMDs).
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Diagnostics of semiconductors properties
Šeliga, Ladislav ; Rozsívalová, Zdenka (referee) ; Frk, Martin (advisor)
This thesis describes the basic properties of semiconductor materials and methods of their measuring. In the first part of this work are discussed elemental semiconductors, semiconductor compounds and the band structure. The next section describes current conduction in semiconductors, methods for measuring resistivity. This work is focused on the measuring drift mobility of minority charge carriers using the Haynes-Shockley method for a sample of silicon semiconductor, the creation of automated workplace in the development environment VEE Pro and resistivity measurements of silicon samples.
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The facility of server geolocation
Šurina, Štefan ; Jirovský, Václav (advisor) ; Mišutka, Jozef (referee)
This diploma thesis outlines the methods of server geolocalization, that is, determining the physical location of servers based on network measurements. Especially, it sums up several groups of methods, all more or less usable. What is more, it comprises the implementation of couple of them, mainly those based on round trip measurements from distributed environment of well known data points. According to this, statistical comparison of their ability to geolocate precisely is made. Finally, this thesis also tries to prove theoretically how to pick up geolocation servers in order to minimize the error of potential measurements.
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Implementation of enterprise information system in the selected company
BUŠEK, Petr
This thesis deals with the implementation of enterprise information system in the selected company. The theoretical part provides information from the field of information systems, which are complemented by the analysis of internal and external environment, the strengths and weaknesses, and the method of selection of the information system. In the practical part briefly describes the selected information system and the company, where the information system was implemented. Furthermore, the current information system is analyzed by the HOS 8 method, from which the targets for the implementation of a new information system was set. At the end of the practical part I will compare the system before implementation and the system after implementation with the HOS 8 analysis, which is the main goal of this thesis.
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Analysis of software requirements in the environment of bank instituiton
Theier, Radek ; Bruckner, Tomáš (advisor) ; Benešovský, Miroslav (referee)
This diploma thesis deals with the requirements engineering as one of the key areas of development of software applications. By requirements prospective users express their needs and goals which shall be achieved using the developed application. The correctness and completeness of the requirements is thus critical for the success of any software project. The main objective of this dissertation is determination of steps which must be made to improve quality of requirements on real software project in Czech financial institution. This is achieved by analysis of current requirements development process as well as by analysis of the sample of specific requirements. One part of the carried out analysis focuses also on the revision of actual settings of Atlassian JIRA application which is used for requirements management. Based on the analysis some crucial shortcomings are identified and steps for their elimination are introduced. This includes, inter alia, manual of how to specify correct requirements and checklists for different actors who work with requirements. The theoretical part gives a comprehensive overview of selected techniques and practices which are applicable for requirements gathering and analysis. Every mentioned technique is then evaluated from the perspective of its usability in the environment of large Czech bank. This overview can be useful both for junior analytics as a collection of best practices and for senior analytics as an overview of possible areas for their professional development.
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Optimalization and calculation of transition duct design
Havlíček, Tomáš ; Náhlík, Luboš (referee) ; Paloušek, David (advisor)
The goal of this thesis is to create a methodic and a system, which would involve customized computing and consequent design of the transition duct using input and applied data effectively and would achieve optimized set of parameters. The methodic described in the thesis is applied on transition duct within air main ducting between the filter and gas turbine. Transition duct is a huge mounted assembly consisting of welded parts. NX 5 application was chosen as system environment of the thesis. Master model is a root for both design model and computing model. Weight and material optimization is a desired result which will serve as basis for designing. It is not the goal of this thesis to create one perfect computation model BUT to create a methodic, which would be manageable by any designer equipped by basic knowledge of engineering.
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