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Implementation of Customer Relationship Management in an Organization
Trtílek, Radovan ; Voráček, Jan (advisor) ; Přibil, Jiří (referee)
The thesis is focused on the customer relationship management inside companies (CRM). Theoretical part deals with the general overview of CRM as a philosophy and as a system. Herein the actual trends and approaches are described. The project which is indispensable to be prepared before proceeding to the main implementation is described in the implementation project part. It contains all the initial steps that lead towards successful implementation -- strategic analysis, avoiding and removing barriers, selecting the partner for implementation and also a brief overview of the causes of the implementation failures. Implementing the system is the final step of the overall CRM project. Keeping the steps I described in the implementation part makes the process easier to handle and reduces possible delays. Integral part of the thesis is a practical example of a successful implementation. In this case I describe how to optimize the phone call flow through various parts of the company.
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Problems of Non-barrier Cultural Sights from View Point of their Proprietor. On Example of Sights in South Bohemia Owned by State, Church and Individuals
JIRKŮ, Lenka
The aim of the work was to discuss the non-barrier access for disabled in the cultural sights from the point of view of the proprietor. I have compared the attitude of state, church and individual proprietors. In the theoretical part I have dealt with the integration of disabled, the classification of non-barrier sites, rehabilitation engineering (aids for non-barrier environment) and appropriate legislation. In the practical part I have described the way how the tours acceptable for disabled are made possible in the castles and monasteries in South Bohemia, identifying the differences with respect to the proprietor and publicity of non-barrier tours.
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Tourism product for visually handicapped visitors to the historical centre of Tabor
RIŽÁK, Daniel
The main objectives of the theses is to analyse architectonical and other barriers in Tabor, its potentiality to receive visually handicapped visitors and to design a concrete solution. There were examined technical and architectonical facilities in the locality and economic presumptions of the project. The installation of outdoor tactile miniatures as the solution of our design was examined from the point of view of supply and also of potential demand. The calculation of presumable costs and earnings was made. The research made via questionaires among blind people makes also a part of the project.
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Handicapped Clients in Domestic Environments
PRŮCHOVÁ, Alice
This thesis deals with relationships with the physically disabled. In the context of national and international documentation. Lists of social care contributions and the social services offered to clients in the domestic environment are presented. Terms are explained regarding handicaps and systems of complete rehabilitation. The focus is on domestic care and its development towards a unification of offered services in the home. The quality of care in the home is praised. The conclusion summarizes all the presented remarks and theme of the thesis. The aim of the work is to present and clarify the concept of the disabled client in the home and present practical examples of carrying out this care.
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Social aspects following amputation of limbs of children and adults
HANZLÍKOVÁ, Soňa
The aim of my extended essay is to evaluate some social aspects after amputations of extremities with children and adults. The work is divided into several parts. In the first theoretical part, the attention is paid to a history of amputations and some indications for an extremity amputation. At the same time, the summary of amputation lines of upper and lower extremities is set up here as well. In this part, there is a list of some indications leading to an amputation of an extremity, too. Besides, here is some theoretical imformation on the comprehensive rehabilitation, especially on therapeutic, social and working one. Some data obtained by evaluating my own research are presented in the practical part of this extended essay. The research was carried out with a quantitative questionnaire method. After the evaluation, all three determined hypotheses were confirmed. Hypothesis No. 1: I suppose the children and adolescents do not feel being seen at a disadvantage after the amputation of an extremity, which is brought by this treatment. Hypothesis No. 2: Women come to terms with the amputation of an extremity psychically worse than men do. Hypothesis No. 3: I suppose the amputation of an upper extremity is a greater handicap than a loss of a lower one, in consideration of one's asserting at the labour market. The practical evaluation contains all the comparisons of the research results with some specialized literature, too. The main contribution of my extended essay is the summarization of the certain points at issue and the facilitation of an easier orientation in a social situation after the amputation of an extremity.
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The Problems of People of Small Stature, Affected by Achondroplasia and Pseudo Achondroplasia in Normal Life Situations
BLÁHOVÁ, Vendula
The work deals with the problems of people of small stature, affected by achondroplasia and pseudoachondroplasia, current life situations. The theoretical part is characterized by achondroplasia, pseudoachnodroplasia, health problems of people of small stature, their education, employment, the barriers, difficulties and limitations in their lives. Furthermore describes the socio-legal sphere in the Czech Republic and the civic association Palecek. The practical part contains the research. Objective research is focused on the problems of people of small stature in everyday life. People of small stature are confronted with various problems on the street, at school, at work, in finding a partner, in shops etc.. Various obstacles, restrictions or problems must be tailored, to address or overcome.
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How to attract young people into science: role of infrastructure, funding, topics
Chráska, Pavel
1.Need for “international” education – to immerse young people into various cultural and scientific background, to let them see different approaches to research, etc. 2.In order to fulfill No.1, there is a need for change in thinking about financing education; to make widely available financial support for study of aliens; 50% “return rate” still pays off, bringing new approaches ideas connections for collaboration etc. about possible modification of education to more entrepreneurial mindset 3.To abolish many legal restrictions and unnecessary regulations for mobility 4.To counter the brain drain by increasing the international programs supporting high - quality labs (by grants) in their home country, including offer of support for scientists from the “more developed” countries to work in the “less developed” countries 5.Use of ESFRI Road map to build some large infrastructure in “new” countries 6.To form a new, modern group of leaders – even by international exchange of people
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Nové ideje v technologiích pro desulfataci
Ďurďová, Libuše
Among technologies for desulphatation of AMD and wastes waters there is present the whole scale of technological applications of physical, chemical and microbiological processes. Among positive research results there are important patents of IEE TUO Ostrava with ecologically advantageous methods of precipitation of sulphates from AMD. Some new ideas on barriers for treatment of AMD waters presented can be applied for waste water cleaning and also for in situ improvement of ground water chemistry at vicinity of wellfield with sulphate concentration increasing above 300-400 mg.l-1.
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Analysis rail market in the Czech republic
Šubrt, Marek ; Písař, Pavel (advisor) ; Zemplinerová, Alena (referee)
This thesis deals with the analysis of the Czech railway transport, which still maintain their dominant position CD, joint-stock company. In the theoretical part I will introduce the concept of the Austrian school of economics on competition and monopoly. According to this concept, the monopoly is formed exclusively by the state through an artificially created barriers to entry into the industry. Subsequently, I will focus on the concept of regulation, which will be based on the ideas G. Stiegler, who has come up with the concept of regulation in the interest of the regulated. Based on the theory of the SBC I will analyze the status of the CD on the market for rail transport. The practical part will be therefore based on the following CD's analyzed position on the Czech market and I will apply theoretical knowledge to the case of Student Agency, limited company (resp. RegioJet, join-stock company), which has vainly trying to promote in this market. I will analyze here how tenders of regions (hence the Ministry of Transport) have taken place and why the above mentioned company hasn't gain access to the railway market in the CR. My goal is on the case of Czech Railways to confirm (or disprove) the conclusions of the Austrian theory that the only way to maintain a monopoly position in the market are government intervention in the form of artificially created barriers to entry into the industry.
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