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National Repository of Grey Literature 3 records found  Search took 0.01 seconds. 
Customer Satisfaction Analysis and Recommendations for its Improvement
 Mičánková, Jana ; Havíř, David (referee) ; Chalupský, Vladimír (advisor)
The bachelor´s thesis deals with the analysis of customer satisfaction and suggestions for improvement of its level at company STUDENT AGENCY TRAVEL k.s. The theoretical part of this thesis is focused on explaining the basic theoretical concepts that are used in the practical part. A questionnaire survey is used to determine customer satisfaction. From the obtained data, recommendations are then proposed which should lead to an increase in the level of customer satisfaction with the company’s services.
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Evaluation of the financial situation of the selected internationally operating company and suggestions for its improvement
 Mičánková, Jana ; Huleš, Ota (referee) ; Procházková, Kateřina (advisor)
The diploma thesis deals with the assessment of the financial situation of a selected internationally operating company. The theoretical part of the thesis defines individual financial indicators and methods of inter-company comparison. These findings are subsequently used in the creation of the analytical part. The last part of the proposal describes the measures leading to the improvement of the current financial situation of the company from the identified shortcomings in the framework of the analyzes and inter-company comparisons.
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Customer Satisfaction Analysis and Recommendations for its Improvement
 Mičánková, Jana ; Havíř, David (referee) ; Chalupský, Vladimír (advisor)
The bachelor´s thesis deals with the analysis of customer satisfaction and suggestions for improvement of its level at company STUDENT AGENCY TRAVEL k.s. The theoretical part of this thesis is focused on explaining the basic theoretical concepts that are used in the practical part. A questionnaire survey is used to determine customer satisfaction. From the obtained data, recommendations are then proposed which should lead to an increase in the level of customer satisfaction with the company’s services.
Detailed record

See also: similar author names
1 Mičánková, Jaroslava
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