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Customer Satisfaction Analysis of Deloitte Belgium and Recommendations Regarding its Improvement
Kašová, Lenka ; Kábrtová, Jana (referee) ; Chalupský, Vladimír (advisor)
Diplomová práce se zabývá problematikou analýzy spokojenosti zákazníků společnosti Deloitte Belgie. Srovnává teoretické poznatky s praktickými dovednostmi získanými během stáže ve společnosti Deloitte. Metoda osobního dotazování byla použita za účelem získání cenné zpětné vazby od klientů a k provedení analýzy spokojenosti zákazníků. Na základě vyhodnocení bylo identifikováno několik oblastí vyžadujících zdokonalení a navržena opatření vedoucí ke zlepšení zjišťování spokojenosti zákazníků a zvýšení stávající úrovně spokojenosti zákazníků.
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Effective tax rate measures : (survey of methods, computations and comparison to statutory tax rates in the Czech Republic)
Kábrtová, Jana ; Zápal, Jan (advisor) ; Hedbávný, Petr (referee)
Structure of tax systems of particular countries across the world features with great complexity and largely differ from one country to another. Statutory tax rates are not a good measure of the tax burden imposed by the tax nor are they a good tool for comparing of different tax systems or analysing the effects of changes in tax laws. To gather all these information we need to construct synthetic indicators as effective tax rates that are the main subject of this thesis. The effective tax rates can be calculated using several different methods. The first part of this thesis describes and summarizes these methods of computation of effective tax rates and points its strengths and weaknesses. The second part of the thesis then bases on my own effective tax rate's computations and compares effective tax rates in the Czech Republic with effective tax rates in Europe. The aim of this part is to find out whether the final tax burden in the Czech Republic is higher or lower than in EU-15 countries. Moreover I compare the effective tax rates with the statutory ones and describe the features of Czech tax system. The last part of the thesis is talking about the proposed tax reform with focus on the impact of this reform to effective tax rates.
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Effective tax rate measures : (survey of methods, computations and comparison to statutory tax rates in the Czech Republic)
Kábrtová, Jana ; Zápal, Jan (advisor) ; Hedbávný, Petr (referee)
Structure of tax systems of particular countries across the world features with great complexity and largely differ from one country to another. Statutory tax rates are not a good measure of the tax burden imposed by the tax nor are they a good tool for comparing of different tax systems or analysing the effects of changes in tax laws. To gather all these information we need to construct synthetic indicators as effective tax rates that are the main subject of this thesis. The effective tax rates can be calculated using several different methods. The first part of this thesis describes and summarizes these methods of computation of effective tax rates and points its strengths and weaknesses. The second part of the thesis then bases on my own effective tax rate's computations and compares effective tax rates in the Czech Republic with effective tax rates in Europe. The aim of this part is to find out whether the final tax burden in the Czech Republic is higher or lower than in EU-15 countries. Moreover I compare the effective tax rates with the statutory ones and describe the features of Czech tax system. The last part of the thesis is talking about the proposed tax reform with focus on the impact of this reform to effective tax rates.
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The Korean investor in the Czech enterprise : (the case study of Daewoo Avia, a.s.)
Kábrtová, Jana ; Kouba, Karel (advisor) ; Hrubý, Zdeněk (referee)
This bachelor thesis deals with the study of the Korean investor Daewoo in the Czech company Avia. The aim of this thesis is to illustrate on the example of Daewoo Avia, a.s. the impact of cut and dry application of Korean system of corporate governance on Czech conditions. In the detailed analysis there is a focus on the development of the company, Korean principles of corporate governance, difficulties of Korean supervision and company success, that is evaluated in accordance to economical indexes, including production and the number of employees. Powered by TCPDF (www.tcpdf.org)
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Customer Satisfaction Analysis of Deloitte Belgium and Recommendations Regarding its Improvement
Kašová, Lenka ; Kábrtová, Jana (referee) ; Chalupský, Vladimír (advisor)
Diplomová práce se zabývá problematikou analýzy spokojenosti zákazníků společnosti Deloitte Belgie. Srovnává teoretické poznatky s praktickými dovednostmi získanými během stáže ve společnosti Deloitte. Metoda osobního dotazování byla použita za účelem získání cenné zpětné vazby od klientů a k provedení analýzy spokojenosti zákazníků. Na základě vyhodnocení bylo identifikováno několik oblastí vyžadujících zdokonalení a navržena opatření vedoucí ke zlepšení zjišťování spokojenosti zákazníků a zvýšení stávající úrovně spokojenosti zákazníků.
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