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Managing Customer Experience
Seifert, Marián ; Čaniga, Igor (oponent) ; Chalupský, Vladimír (vedoucí práce)
The purpose of the thesis is to analyze the current situation of customer experience induced by the selected company and to provide a series of recommendations for its improvement. The paper critically evaluates the customer experience practices of company’s individual retail stores, internet shop, service center and the customer service. The results are recommended solutions for providing better services to increase the customer loyalty, as well as the way to eliminate the recognized deficiencies.
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Software Design for Portfolio Investment Decision Support
Seifert, Marián ; Juríček,, Jozef (oponent) ; Škapa, Stanislav (vedoucí práce)
This thesis deals with the security portfolio optimization. For this process will be created software, which outputs should help the investor to decide. The program will be able to choose specific investor portfolio designed according to the recommended investment period and the corresponding risk. Further feature is the possibility of creating their own portfolio according to specific requests.
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Software Design for Portfolio Investment Decision Support
Seifert, Marián ; Juríček,, Jozef (oponent) ; Škapa, Stanislav (vedoucí práce)
This thesis deals with the security portfolio optimization. For this process will be created software, which outputs should help the investor to decide. The program will be able to choose specific investor portfolio designed according to the recommended investment period and the corresponding risk. Further feature is the possibility of creating their own portfolio according to specific requests.
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Managing Customer Experience
Seifert, Marián ; Čaniga, Igor (oponent) ; Chalupský, Vladimír (vedoucí práce)
The purpose of the thesis is to analyze the current situation of customer experience induced by the selected company and to provide a series of recommendations for its improvement. The paper critically evaluates the customer experience practices of company’s individual retail stores, internet shop, service center and the customer service. The results are recommended solutions for providing better services to increase the customer loyalty, as well as the way to eliminate the recognized deficiencies.
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