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Training of workers as a tool for improving the quality of social services
Prchal, Miroslav ; Vrzáček, Petr (advisor) ; Janečková, Hana (referee)
Educating people who work for social organizations underwent huge changes after 1989. As their primary years of existence relied on euphoria, philanthropy, and a need to help others, these organizations then turned into current professional organizations in many aspects comparable with modern companies. Current social legislation focuses on expertise, professionalism, and quality of the social services provided. This quality is subject to regular check by officers working for social authorities. In the first part of my diploma thesis, I deal with history of education of workers in social organizations, basic outputs of the valid legislation, and further education of these workers. Also, I focus on their professional competencies and theoretical concepts of identification of the needs to educate and evaluation of educational programs. In the empirical part I describe a specific organization of a provider of social services, explore good practices and educational methods in other organizations, and identify educational needs of the organization by identifying educational needs of its employees through the catalog of education and managerial supervision, educational needs based on analyses of individual plans of users, and educational needs of the provider in form of a deficit model and identification...
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The use of Creative Reminiscence Techniques in Work with Seniors
Fendrychová, Alena ; Čížková, Hana (advisor) ; Janečková, Hana (referee)
The bachelor thesis "The use of creative reminiscence techniques in work with seniors" is based on the premise that reminiscing is very important not only for personal integrity and identity of the individual but also for the relationships with others. The thesis discusses reminiscence as a focused work with memories of seniors aimed at improving the quality of their life. Various attitudes to reminiscence are described as well as the multitude of its goals. The focus is particularly on the creativity-based reminiscence. The practical part of the thesis describes a series of creative reminiscence sessions in four families. The purpose of the sessions was to enhance the intergenerational communication and relationships within the families through provoking a common activity. The author evaluates effectiveness of this type of reminiscence work with seniors on the basis of the feedback given by the participants of the sessions.
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The implementation of social services quality standards in residential facilities for elderly people - Ethical aspects
Štegmannová, Ingrid ; Havrdová, Zuzana (advisor) ; Holmerová, Iva (referee) ; Janečková, Hana (referee)
1 Name of paper / Name of work The implementation of social services quality standards in residential facilities for elderly people - Ethical aspects Abstract The changes in the approach to the clients and adjustments of the run of the facility to their needs are one of the biggest long-term challenges for the service providers. The basis for the correct setting of all the parameters of service (process, personnel and operating) are standards in the quality of social services which involve certain principles and ethical values altogether. One of the essential tools in the changes in approach to clients is the principle of individualization of care, which can be achieved by setting the services to each client individually so that the service provided reflects their real need as much as possible. This dissertation focuses on the individualization of care as a significant indicator in the changes of approach to clients. We tried to figure how the individualization of care reflects in the attitudes of organizations to implement quality standards and how it affects the worker's personality and chosen organizational aspects. An interim goal of this paper was also to identify the ethical aspects which can accompany the introduction of quality standards into practice. We have chosen a method of quantitative...
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