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Concept of an Effective Assessment Tool for Position "Telemarketing Agent"
Kuimcidis, Nikolas ; Šlechta, Karel (referee) ; Konečná, Zdeňka (advisor)
employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.
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Využitie spoločensky zodpovedného podnikania u telefónnych operátorov v ČR a SR
Kováčik, Jakub
The aim of the bachelor's thesis is to find out the level of utilization and the subsequent comparison of the concept of social responsible business in slovak Telekom and czech O2. The key to the evaluation was the comparison of the CSR activities used by both operators, which were surveyed from publicly available annual reports. Based on a comparison of these activities, it is clear that for both operators, the level of use of the principles of social responsible business is at a very comparable level. In each of the three pillars, there were minimal differences between the level of utilization of both operators. In there commendations, possible social responsible activities were proposed to broaden the activities of mobile phone operators and the benefits of CSR activities were evaluated.
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Concept of an Effective Assessment Tool for Position "Telemarketing Agent"
Kuimcidis, Nikolas ; Šlechta, Karel (referee) ; Konečná, Zdeňka (advisor)
employees are the most important asset for telemarketing companies which offers their services to clients which need to outsource telemarketing. The contrast that evolves between the stable fluctuation of workes and the need of high quality agents is a significant problem that have to be solved by the management of telemarketing companies. This thesis will introduce current processes and will analyse technics for the assesement of new employees. Furtherly this thesis will present new technics for recruiting new agents, quality control and keep human resources in a longterm relationship in the field of telemarketing.
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