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Customer complaints from quality point of view
Voborník, Petr ; Hégr, Ondřej (referee) ; Novotný, Radovan (advisor)
This work deals with issues of customer complaints management from quality point of view. The general aim is to introduce complaints management process and complaints evaluation. It introduces key monitored parameters of complaint management process. There is introduced complexity of complaints management process. Design of database system IS. Reporting of complaints.
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Using the Tools of Business Intelligence in Customer Care Center
Mencner, Jacek ; Luhan, Jan (referee) ; Kříž, Jiří (advisor)
This master's thesis deals with proposal of Business Intelligence solution. The main task is analysis of Customer Care processes, based on which the Business Intelligence solution has been designed. Thanks to obtained knowledge changes has been made to get more effective contact process. The first part of the thesis describes the theoretical foundations of Business Intelligence. In the second part is analysis of the current situation and solution proposal.
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Proposal Solution of Business Intelligence
Drdla, Tomáš ; Menčík, Tomáš (referee) ; Kříž, Jiří (advisor)
The aim of this thesis is to propose Business Intelligence solutions and consider its impact on decision-making, implementation costs, the overall contribution to the company and make a proposal that will help to change in the present conditiontion unsatisfactory situation of data management in enterprise JáNěkdo.CZ s.r.o.
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Optimising Project Management in Industry
Albrecht, Robert ; Doskočil, Radek (referee) ; Širáňová, Lenka (advisor)
Diplomová práce se zabývá analýzou projektového řízení ve firmě a k tomu využívá řadu nástrojů pro zachycení stavu tamní situace. Cílem analýzy je vytvoření teoretického výstupu, který slouží jako potřebný základ pro návrh vylepšení. Navrhována vylepšení jsou zpracována za použití standardních nástrojů projektového řízení a poskytují stručné a úplné shrnutí, které popisuje vylepšení v dostatečné míře, aby je bylo možné implementovat.
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Professional competence of teachers in particular - Teachers' communication in terms of information, reporting, administration
Bártová, Ilona ; Voda, Jan (advisor) ; Trunda, Jiří (referee)
TITLE: Professional competence of teachers in particular- Communications teachers'in terms of informing, reporting, administration AUTHOR: Ilona Bártová DEPARTMENT: Department of School Management SUPERVISOR: PhDr. Jan Voda, Ph.D. ABSTRACT: The bachelor thesis deals with the competence of teachers, communication in particular, how teachers communicate in a professional context in terms of reporting, informing, administration. . The theoretical part deals with the competence of teachers, classroom management, what the relationship of classroom management and school management is. I deal with one teacher's competence in detail -mainly the communication in terms of informing, reporting, and administration. In the second part I write about the research and the method which was carried out. The aim of the research is to analyze, clarify, describe how teachers communicate within the organization and outside the school. Who do they communicate with most frequently, in which way, and what are the pitfalls of communication. More precisely it is about the teachers' communication mapping in terms of information, reporting and administration. The research was descriptive, qualitative. I contacted 3 kindergarten teachers and three primary school teachers. An interview took place during which the teachers stated what...
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Professional competence of teachers in particular - Teachers' communication in terms of information, reporting, administration
Bártová, Ilona ; Voda, Jan (advisor) ; Trunda, Jiří (referee)
TITLE: Professional competence of teachers in particular- Communications teachers'in terms of informing, reporting, administration AUTHOR: Ilona Bártová DEPARTMENT: Department of School Management SUPERVISOR: PhDr. Jan Voda, Ph.D. ABSTRACT: The bachelor thesis deals with the competence of teachers, communication in particular, how teachers communicate in a professional context in terms of reporting, informing, administration. . The theoretical part deals with the competence of teachers, classroom management, what the relationship of classroom management and school management is. I deal with one teacher's competence in detail -mainly the communication in terms of informing, reporting, and administration. In the second part I write about the research and the method which was carried out. The aim of the research is to analyze, clarify, describe how teachers communicate within the organization and outside the school. Who do they communicate with most frequently, in which way, and what are the pitfalls of communication. More precisely it is about the teachers' communication mapping in terms of information, reporting and administration. The research was descriptive, qualitative. I contacted 3 kindergarten teachers and three primary school teachers. An interview took place during which the teachers stated what...
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