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Customer satisfaction
Drápal, Jan ; Smyčková, Radka (referee) ; Chalupský, Vladimír (advisor)
This thesis is dealing with recognition of customer’s satisfaction rate of the company. The goal of this thesis was to design such recognition system of the customers satisfaction rate, which would enable the company to follow the current situation and help to improve it. This thesis also contains the suggestions on how to improve the overall customer satisfaction.
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Customer satisfaction
Drápal, Jan ; Smyčková, Radka (referee) ; Chalupský, Vladimír (advisor)
This thesis is dealing with recognition of customer’s satisfaction rate of the company. The goal of this thesis was to design such recognition system of the customers satisfaction rate, which would enable the company to follow the current situation and help to improve it. This thesis also contains the suggestions on how to improve the overall customer satisfaction.
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