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Ordinary legal remedies in Czech criminal procedure
Jedličková, Klára ; Spirit, Michal (advisor) ; Žák, Květoslav (referee)
This bachelor thesis deals with the ordinary legal remedies in Czech criminal procedure. In the first chapter are defined legal remedies in general, namely the history and their division into ordinary and extraordinary legal remedies. There is also the remedial procedure and its principles mentioned. The main part of my work is dedicated to ordinary legal remedies: complaint against the resolution, appeal against the judgement and protest against the criminal warrant. It's focused on the characteristics of each of these remedies and also their content and formal requirements, reasons, place and period for their filling, authorized persons and the procedures about them. The last chapter is an analysis of several court decisions, where the possibillity of filling the ordinary legal remedies was used.
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Travel contracts according to the new Civil Code
KARBULKOVÁ, Iveta
The topic of this thesis is: Travel contracts according to the new Civil Code. The thesis consists of two parts - theoretical and practical. The theoretical part deals with the basic terms related to the tourism and it describes the consumer protection legislation in both the Czech Republic and the European Union. In the practical part, there is an analysis of some travel contracts (including the terms of a contract) of tour operators and travel agencies located in České Budějovice. This part also analyses the results which were obtained from the questionnaires intended for the customers of tour operators or travel agencies and for the tour operators and travel agencies.
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Selected Issues of Consumer Protection
FIDLEROVÁ, Žaneta
The main aim of the bachelor thesis are suggestions to improve consumer awareness of their rights. The results of research are used there. The next aim is a research, which is focused on the awareness of respondents of theirs rights and responsibilities in consumer protection.
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Customer-driven company
VOŠTOVÁ, Marie
The aim of this bachelor thesis is ?Evaluation of the use of the principles of customer-driven company in selected companies?. The basic concepts related to a customer-driven company and R. C. Whiteley?s seven principles are defined in the theoretical part. Customer-Driven Company, a book by the above mentioned author was used as a basis for the literature research together with many other publications on similar topic. In the main part of the thesis the author characterized the companies Hotel & Restaurant Klika and Masné krámy Restaurant. The main part of the work was based on the processing of structured interviews with competent workers of the selected companies. The piece of information obtained was then categorized according to the set principles and then processed. The author has identified the principles that the selected companies use / do not use. The results were then compared and each principle was evaluated which company uses which principle better. Finally the author provided some suggestions to improve business operation of each company.
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Travel agreement
KRATOCHVÍLOVÁ, Aneta
A primary aim of this thesis is to analyse travel agreements of tour operators and travel agencies, in respect of their general terms and also the forms themselves. Besides this main purpose there are two additional ones - to research how the customers are successful in clearing their complaints about services provided to them (in case of the justified complaints) and to find out how the customers pay attention to control their personal data contained in the travel agreements and also how carefully they read general terms and conditions. All the mentioned aims have been achieved. The thesis includes two working hypotheses that were disproved after having got the respondents'answers.
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Dealing with complaints according to consumer contracts
DRBOHLAVOVÁ, Magdaléna
A consumer is not educated enough when it comes to the question of protecting his/her rights and he gathers information at random and according to his own needs. Only a minimum of consumers is informed about state institutions or citizens associations that cover this area. Also a minimum of consumer would turn to one of the state institutions or associations in case of an unsuccessful complain. More than a half of consumers claim not to be sufficiently informed about the return policy of the particular shop, but on the other hand a larger part of consumers is not interested in the return policy at all. Consumers mostly complain about goods with value higher than 1000 CZK, so more valuable things. They don?t bother with complain about goods with lower value e.g. chemist?s goods or groceries. Most of the time the complaint is dealt by repairing the good, followed by replacing it and in the last place is price reduction. Majority of small as well as big shops does not offer lending of similar product for the time of dealing with the complaint. Almost every one of the respondents welcomes a notice regarding the early handling of the complaint. In case of an unsatisfied result of the complaint the consumer tries to communicate with the seller further more. The same procedure is with the small and big sellers. The consumers almost do not look for the help with the state institutions or citizens associations although these institutions are willing to help and communicate with consumers.
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The European Ombudsman
Eiglová, Kateřina ; Grmelová, Nicole (advisor) ; Dymáčková, Pavla (referee)
The aim of this thesis is explanation the role of European ombudsman. The first part of this thesis describes history and development of European ombudsman, including legal bases. In the second part it aims to activities of European ombudsman, and define ombudsman authority. In this part is also description of the European Code of Good Administrative Behaviour, one of the most important documents for ombudsman. The third part is focused on complaints, the most frequently complaints. In this part is for completeness add graphs and tables, for better idea. The last part describes the case of own- initiative inquiry, it is the case from year 2011. This case deals with human rights.
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The European Ombudsman
Warchalová, Kamila ; Grmelová, Nicole (advisor) ; Chvátalová, Iva (referee)
The aim of this thesis is to introduce the role of the European ombudsman by describing the history of this office and the legal bases defining its competences. It also defines his relationship towards the European citizens and towards the various institutions at the European level. This thesis is focused on the description of the mechanisms of inquiries of the European ombudsman and on the characterization of various fields of these inquiries and also on more detailed description of the initiation, progress and conditions necessary for the successful conclusion of the case. Finally, this thesis deals with a specific own-initiative inquiry closed in 2011 as a demonstration of the work and achievements of this institution. Mainly English primary and secondary sources are used in this thesis. The sources basically consist of the Treaties on the European Union, the European Ombudsman's annual report, his publications, various articles on this subject or other Internet sources.
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Consumer protection on the footwear market
Šimková, Jana ; Horová, Olga (advisor) ; Součková, Veronika (referee)
This bachelor thesis is devoted to the consumer protection on the market of shoes. The aim of the thesis is to analyse consumer's knowledge in the field of shoe complaints, to explore their preferences when buying shoes, and find out their experiences with byuing shoes or else making a complaint about shoes. The secondary aim of this thesis is to find out the knowledge and experiences of the sellers on the shoe market. The consumer research was obtained by the method of questionnaire survey and the questionnaires were to the consumers mostly sent by the electronic mail. The seller research was obtained by the method of questionnaire surfy too, and was completed by observing. From the made market research follows, that the most of the consumers have ever made a complaint about shoes and only some of them know their rights, that belong to them from the law. The choice of the shoes is mostly determined by it's comfortableness, and the brand of the shoes is for the consumers choices only a little important. Not all shoe sellers did prove the knowledge, that they, as specialists in the shoe branch, should have had, and the behavior of the consumers, when making a complaint about shoes, showed up to be not always completely correct.
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