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The influence of implementation of ISO standards 9000 to improve processes and potential improvement identification
Holubička, Pavel ; Chlapek, Dušan (advisor) ; Pecha, Tomáš (referee)
The diploma thesis examines the influence of established quality management system to improve processes and to further improve the performance of selected company VHL Ltd. Related analyzes and their results are considered as the main goals of the thesis. The first theoretical part of the thesis compares current approaches to quality management and explains basic terms. Introduction to the practical part is the characteristic of the chosen company. Next step is analysis of the impact of the system's implementation and comparison to the precertification state. Analysis uses CMMI model for measuring the maturity of processes. The results of the analysis are used to additional process improvement based on potential improvement. Identified constraints, which are limiting higher business performance, will be subject of the design solution to overcome them. The greatest benefits of the thesis is practical application of the technique for increasing business performance and determining whether quality management system using ISO 9001 will improve the processes.
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ISO 9001:2008 compatible IT Management System Specification for IS/IT Non-intensive Small Businesses
Lozan, Petr ; Voříšek, Jiří (advisor) ; Pecha, Tomáš (referee)
Information systems and technologies (IT) are ubiquitous and play a significant role in everyday life of people and enterprises. Even the smallest organisations need to be sure, that their information systems are working properly, appropriately support their operations, are cost-effective and comply with regulations and other requirements. The service-based management approach to management of enterprise IT is the most promoted and widely used. But what if this approach is not equally suitable for enterprises of all sizes? This thesis presents an alternative approach to IT management, directly built on requirements of well-known International Standard ISO 9001:2008. For many people who know and understand ISO 9001 and its requirements, it should be easier to use their knowledge about management of quality for managing of IT than learn and implement IT service management and -- probably -- try to find out how to scale service management down to the environment of limited resources which is typical for small businesses. Author describes ISO 9001 as universal management system model and investigates requirements of ISO 9001:2008 related to information technology. Then attention is aimed to existing International Standards for various aspects of IT governance and management. Text describes main content of ISO/IEC 38500 for IT Governance, ISO/IEC 20000 for service management, selected standards from ISO/IEC 27000 series for information security management and ISO/IEC 19770-1 for software asset management. Next chapter shows mainly approach of COBIT5 and COBIT solutions suitable for small businesses -- COBIT Quickstart and COBIT Security Baseline. Last part of text explains, how ISO 9001:2008 was used and adapted to create the main subject of this thesis -- ISO 9001:2008 compatible IT Management System Specification for IS/IT Non-intensive Small Businesses.
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Processes in IT company and their potential improvement
Česák, Petr ; Chlapek, Dušan (advisor) ; Pecha, Tomáš (referee)
This diploma thesis deals with the issue of Business Process Management in specific IT Company. The first part describes basic terms of Business Process Management with focus on processes optimization throw their potential improvement. Next part outlines processes closer including their maturity and level of description. Identification of potential improvements selected processes is performed in practical part. In this chapter are also designed phases of identified potential improvements. In final part are evaluated executed changes.
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An implementation of ISO 9001 methodology in small IT companies and its influence on an activity of the company
Mošnička, Radek ; Chlapek, Dušan (advisor) ; Pecha, Tomáš (referee)
The theme of this thesis is an implementation of ISO 9001 methodology in small IT companies and its influence on an activity of the company. This work serves as an informative material for those small IT companies which are considering or have already decided to implement the quality management system. The main aim is to design and recommend a procedure in implementation of the quality management system, concerning the small IT companies. Next, we wanted to find out what benefits arise from the implementation of ISO 9001 methodology, what the advantages are, the disadvantages, costs of implementation, frequent problems and other similar characteristics. Information was found out by means of a questionnaire survey and interviews in chosen companies. Such information may be relevant for future decisions in similar companies.
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Theory and practice of quality management in IS/ICT projects
Rusňák, Peter ; Chlapek, Dušan (advisor) ; Pecha, Tomáš (referee)
This master thesis is available for everyone who is interested in quality management of IS/ICT and not only in this area. It is composed of theoretical introduction, where are discussed different points of view on quality. It deals with historical development and definition of what is the quality. For the purpose of quality management, there are described ISO norm and standard, mostly the quality norms. There is explained importance of these norms in context of our life. In addition the quality management systems like BSC or TQM is also mentioned. Another part of the thesis is about project management of IS/ICT projects and its subpart quality management. The last part of the thesis is about practical application and research. The hypotheses and goals are being verified here.. Together there are seven goals to be fulfilled. First of them is about describing quality and quality management. The rest of goals is about the verification of hypotheses originating from real situations, that the writer had experienced or examined. The first goal is realized by summarizing and commenting information from different sources creating run-through the quality and quality management. The rest of them is fulfilled by empirical research between experts from IS/ICT area, which gives answers for all of the goals. This thesis brings the view over the quality and quality management from its beginning, through applications and real utilization.
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Business Intranet of Ferona
Kos, Jiří ; Voříšek, Jiří (advisor) ; Pecha, Tomáš (referee)
Information management has begun to gain importance very fast during the time of internet business, auctions, stock exchanges, in the time of increasing number of international companies. Nowadays very often mentioned topics are how to obtain and deliver right information at the right place in the right moment, how to communicate with business partners, collaborators, superiors. Intranet belongs among devices for information management and I deal with just this theme in my diploma work. The defining of Intranet belongs to main aims of this text i.e. terminology, elements, principals of function, current trends and also giving instructions for building or reconstruction of company intranet. The detailed study of current trends during building company information system, case studies and instructions according to "Best practices" was the way how to achieve defined goals. I gathered information mainly from internet information sources which deal with this topic, mainly from foreign servers. I can see the contribution of my diploma work that it tries to give instructions for managing the project building company intranet, its timing and it draws attention to critical factors of success. The suggestion of new appearance of company intranet is the culmination of my diploma work. The work is clearly structural -- I present the explanation about problems of company information system in the theoretical part, in the practical part I deal with finding out of main lacks and formulation demands of new appearance of company intranet and at the same time I suggest possible new appearance. I evaluate achieving defined objectives and sum up main ideas in the conclusion.
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