Original title: Spokojenost zákazníků a návrhy na zvýšení její úrovně
Translated title: Customer Satisfaction and Proposals for Its Improvement
Authors: Stupka, Rudolf ; Škrabiš, Václav (referee) ; Schüller, David (advisor)
Document type: Master’s theses
Year: 2017
Language: cze
Publisher: Vysoké učení technické v Brně. Fakulta podnikatelská
Abstract: [cze] [eng]

Keywords: customer; Porter’s Five Forces Model; questionnaire; satisfaction; SLEPT Analysis; SWOT Analysis; dotaznik; Porteruv model peti konkurencnich sil; SLEPT analyza; spokojenost; SWOT analyza; zakaznik

Institution: Brno University of Technology (web)
Document availability information: Fulltext is available in the Brno University of Technology Digital Library.
Original record: http://hdl.handle.net/11012/65342

Permalink: http://www.nusl.cz/ntk/nusl-556151


The record appears in these collections:
Universities and colleges > Public universities > Brno University of Technology
Academic theses (ETDs) > Master’s theses
 Record created 2024-04-02, last modified 2024-04-03


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