The importance of knowledge of cross-cultural differences in managing intercultural teams

Pinterová, Natália

The aim and focus of the bachelor's thesis are different managers’ perspectives on solving the problems of cultural differences in the diverse teams of an international XY company. The thesis' major goal is to identify important factors and key aspects of cultural differences and management work in a diverse environment for managers. The partial goal is the identification of the obstacles and barriers managers need to face and overcome in a multicultural environment. The goals are achieved using qualitative research in the form of individual online interviews with co-owners, managers, and employees of a selected company. The qualitative research method of qualitative interviews (primary data) was used to obtain data for this bachelor thesis. The analysis for finding the main problems and differences in intercultural teams from the interviews was done in the MAXQDA program. In this thesis, are identify the necessity of communication and cooperation among people of different cultures as the most important factors for managing intercultural teams. Key aspects for manager are to learn, adapt, understand, control different communication styles, put cooperation ahead of competition; and improve language skills. The manager gets in touch the most frequently with language obstacles and barriers, which cause misunderstandings due to different views. The recommendations are to improve knowledge of language and cultural differences (a list of cultural differences is attached in the appendix), improve effective communication in teams, learn and try to understand, adapt rather than judge, and prioritize cooperation over competition. Intercultural teams are more effective and creative because people have various ways of solving problems and bring new solutions.

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