Original title: Service Desk z pohledu statistiky
Translated title: Statistical view on Service Desk
Authors: Kabátková, Jana ; Arltová, Markéta (advisor) ; Čejp, Vlastimil (referee)
Document type: Master’s theses
Year: 2009
Language: cze
Publisher: Vysoká škola ekonomická v Praze
Abstract: [cze] [eng]

Keywords: ITIL; Management metodologies; Service Desk; Service Operation; ITIL; Metodiky řízení; Service Desk; Správa spužeb (Service Operation)

Institution: University of Economics, Prague (web)
Document availability information: Available in the digital repository of the University of Economics, Prague.
Original record: http://www.vse.cz/vskp/eid/19778

Permalink: http://www.nusl.cz/ntk/nusl-15748


The record appears in these collections:
Universities and colleges > Public universities > University of Economics, Prague
Academic theses (ETDs) > Master’s theses
 Record created 2011-07-01, last modified 2022-03-03


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