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Evaluation of client satisfaction with the Managed Alcohol Program of the Drop-in center Vlhká
Liďák, Jan ; Šťastná, Lenka (advisor) ; Vacek, Jaroslav (referee)
Drop-in center Vlhká, operated by the organization Podané ruce, implements the Managed Alcohol Program as the only organization in the Czech Republic, inspired by similar programs abroad. In this work, I utilize satisfaction evaluation as a research method with the intention of providing clients an opportunity to express their views on the program and the operation of this center. The aim of the research was to conduct a satisfaction survey among clients of the Drop-in center Vlhká, involved in the Managed Alcohol Program. The objective was to evaluate clients' satisfaction with this program, as well as other interventions provided by the center, the approach of the staff, the environment, facilities, and opening hours. The intention was to provide the results of the work to the service management as a potential inspiration for further changes and development, as well as feedback on the changes that have already been implemented. The research sample consisted of 17 respondents, clients of the Drop-in center Vlhká, participating in the Managed Alcohol Program, who correspond to the target group of the service. These are individuals experiencing homelessness and alcohol use disorders. Respondents were selected for the research using purposive sampling through the institution. They were approached...
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