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Evaluation of client satisfaction with the Managed Alcohol Program of the Drop-in center Vlhká
Liďák, Jan ; Šťastná, Lenka (advisor) ; Vacek, Jaroslav (referee)
Drop-in center Vlhká, operated by the organization Podané ruce, implements the Managed Alcohol Program as the only organization in the Czech Republic, inspired by similar programs abroad. In this work, I utilize satisfaction evaluation as a research method with the intention of providing clients an opportunity to express their views on the program and the operation of this center. The aim of the research was to conduct a satisfaction survey among clients of the Drop-in center Vlhká, involved in the Managed Alcohol Program. The objective was to evaluate clients' satisfaction with this program, as well as other interventions provided by the center, the approach of the staff, the environment, facilities, and opening hours. The intention was to provide the results of the work to the service management as a potential inspiration for further changes and development, as well as feedback on the changes that have already been implemented. The research sample consisted of 17 respondents, clients of the Drop-in center Vlhká, participating in the Managed Alcohol Program, who correspond to the target group of the service. These are individuals experiencing homelessness and alcohol use disorders. Respondents were selected for the research using purposive sampling through the institution. They were approached...
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Evaluation of client satisfaction with the Sanitka project of SANANIM field programme
Limpouchová, Markéta ; Šťastná, Lenka (advisor) ; Vacek, Jaroslav (referee)
Background: The satisfaction evaluation is method of obtaining feedback on the services provided by the Sananim field program within the Sanitka project. It provides clients with the opportunity to "share" their experience with the program, comment on individual interventions, or express the need for a new service or intervention. Aims: The aim of the research was to find out whether the clients of the field program Sananim are satisfied with the services offered by the Sanitka project. Above all, it was about local and time availability, the main components of the sanitka project (exchange program, counseling, treatment, testing, staff access) and about identifying the weak points of the service. The research was supposed to provide information on whether the clients are satisfied with the individual interventions, whether they are missing something (and what) within the services provided, and how the services could be improved. Methods and research file: The RAR - Rapid assessment and response methodology was used to collect data. Data collection took place in the form of semi-structured interviews with 30 clients. Respondents were selected purposively and through the institution. These were clients of TP Sananim who use drugs at risk (especially by injection) and at the same time use the varied...
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Assessmen of clients' satisfaction with the services of the contact and advisory center Stage 5
Smetanová, Simona ; Šťastná, Lenka (advisor) ; Broklová, Lada (referee)
Background: Analysis of client satisfaction with contact center services is one of the important tools for obtaining feedback on the contact center services offered and on interventions by employees. The diploma thesis deals with the interventions offered by the Stage 5 contact center and how it is evaluated by its clients. According to the annual report of Progressive o.p.s. the number of clients in contact is increasing every year and their needs can be expected to change over time. However, we often lack feedback from these service users to think about specific adjustments to existing services. Aims: The aim of the research is to obtain a so-called "consumer" view from the centre's clients. More specifically, to obtain information about their satisfaction with the range of services they use. Based on the respondents' answers, consider or suggest how individual interventions could be improved or new ones proposed. Through research questions, I also focus on the time flexibility of individual interventions in the use of clients. Research set: The research set coincides with the primary target group of the contact center. They are problematic and often long-term users of addictive substances that meet the EMCDDA definition (person using heroin and other opiates, cocaine, amphetamine,...
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