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Proposal to Change the Marketing Mix of the Selected Company
Nykel, Šimon ; Bindr, Petr (referee) ; Mráček, Pavel (advisor)
The bachelor thesis focuses on the analysis of services and products offered by the accomodation and recreation centre Heroltická s.r.o. Based on the gathered data about the company and conducted quetionnaire among the company´s employees, the measures are suggested in order to increase customer satisfaction and loyalty. These measures also signify a way to approch new clients.
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Impact of the Covid - 19 pandemic on Czech Social Security Administration
MACHÁČKOVÁ, Karolína
Bakalářská práce se zabývá činností České správy sociální zabezpečení (dále ČSSZ) v době pandemie covid-19, konkrétně Okresní správou sociálního zabezpečení České Budějovice a přibližuje její fungování. Cílem práce je zhodnotit a poodkrýt dopady pandemie covid-19 na činnost této správy. Dále se práce zabývá spokojeností klientů a jejich povědomím o produktech a službách. Práce také zkoumá klientskou komunikace s ČSSZ v době pandemie. Nejpodstatnější metodou zkoumání bylo dotazníkové šetření formou online dotazníku. Hlavními výsledky tohoto výzkumu je zjištění, že velmi málo klientů zná online službu ePortál a někteří nemají ani povědomí o činnosti ČSSZ. Dalším hlavním zjištěním je, že respondenti si přejí více úředních dní, konkrétně alespoň tři dny a také preferují elektronickou komunikaci (v různých podobách) s ČSSZ. Na základě těchto zjištění jsou navrhnutá konkrétní opatření pro zlepšení stávající či budoucí situace. Práce se opírá především o nejaktuálnější data, a tou je Zpráva o činnosti ČSSZ 2021.
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Analýza internetového bankovnictví a návrhy na jeho zlepšení
Zelenská, Zuzana
The aim of this bachelor thesis is to analyse the weaknesses of the internet banking of selected three banks and to propose recommendations for its improvement. The first part of the thesis focuses on the historical development of internet banking, its security and other studies dealing with the same issues. In addition, there are methods for selecting banks under examination, ways of measuring satisfaction and evaluation criteria. In the second part, the analysis of the three banks is car-ried out and the analysis of their clients' satisfaction based on the evaluation of the questionnaire survey. Consequently, a discussion is unfolding, summarizing the findings and giving recommendations for selected banks.
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Clients Satisfaction of Early Intervention Programm in Czech republic today and in the past
Pacalová, Jana ; Pazlarová, Hana (advisor) ; Matoušek, Oldřich (referee)
PACALOVÁ, JANA. Clients Satisfaction of Early Intervention Programm in the Czech republic today and in the past. Prague: Philosophical Faculty of Charles University in Prague, 2011, 93 pp. Diploma Thesis. In recent years the early intervention program and its forms with new theories and trends attract the attention of the public, the workers from other fields and also the parents themselves of children with disabilities, who appreciate the focus of the program on the family system. In my thesis I was interested in the early intervention in general. I also have dealt with the civic association the Society for Early Intervention program, which is one of the leading organizations in this field in the Czech Republic. The aim is to determine the satisfaction of our clients from the facilities providing comprehensive early intervention program in the Czech Republic for the clients with particular types of disability and compare the present satisfaction of the clients with the satisfaction in 2005. The satisfaction of the clients from facilities providing early intervention is at least five of the eight areas assessed positively and clients satisfaction is higher in 2011 than in 2005 - this is my working hypothesis I want to confirm. For this task I have chosen a quantitative research strategy. As a...
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Formy elektronického bankovníctva a spokojnosť klientov s jeho využívaním
Michalco, Jozef
Theoretical part of this thesis include analysis of every single form of electronic banking: Phone banking, GSM banking, E-mail banking, Home banking, Internet banking, Smart banking and bank credit cards. Theoretical part continues by analysis of safety and by risks, which are related with using of electronic banking. Practical part of this thesis is trying to analyze and determine contentedness of client with every single form of electronic banking. Contentedness of clients was investigated by answer sheet.
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Proposal to Change the Marketing Mix of the Selected Company
Nykel, Šimon ; Bindr, Petr (referee) ; Mráček, Pavel (advisor)
The bachelor thesis focuses on the analysis of services and products offered by the accomodation and recreation centre Heroltická s.r.o. Based on the gathered data about the company and conducted quetionnaire among the company´s employees, the measures are suggested in order to increase customer satisfaction and loyalty. These measures also signify a way to approch new clients.
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Clients Satisfaction of Early Intervention Programm in Czech republic today and in the past
Pacalová, Jana ; Pazlarová, Hana (advisor) ; Matoušek, Oldřich (referee)
PACALOVÁ, JANA. Clients Satisfaction of Early Intervention Programm in the Czech republic today and in the past. Prague: Philosophical Faculty of Charles University in Prague, 2011, 93 pp. Diploma Thesis. In recent years the early intervention program and its forms with new theories and trends attract the attention of the public, the workers from other fields and also the parents themselves of children with disabilities, who appreciate the focus of the program on the family system. In my thesis I was interested in the early intervention in general. I also have dealt with the civic association the Society for Early Intervention program, which is one of the leading organizations in this field in the Czech Republic. The aim is to determine the satisfaction of our clients from the facilities providing comprehensive early intervention program in the Czech Republic for the clients with particular types of disability and compare the present satisfaction of the clients with the satisfaction in 2005. The satisfaction of the clients from facilities providing early intervention is at least five of the eight areas assessed positively and clients satisfaction is higher in 2011 than in 2005 - this is my working hypothesis I want to confirm. For this task I have chosen a quantitative research strategy. As a...
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SOCIAL WORKER AND HIS VIEW OF QUALITY IN HOMES FOR THE ELDERLY
VALIŠOVÁ, Lenka
This thesis focuses on the personality of social workers and their view of the quality of the nursing home in which they work . The first part is generally concerned with quality, problems caused by the quality implementation, different views of quality evaluation and finally with quality evaluation by social workers themselves. The second part is dedicated to research performed by interviewing the social wor-kers working in retirement homes and subsequently comparing the results with the theo-ry.
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Clients´ Perception of Spa Services in Aurora Spa
KROČÁK, Ladislav
An importance of spa services is especially in the medical treatment, but their economic significance is also very substantial. It significantly affects investment activities and an employment and it contributes to a regional development. Aurora Spa in Třeboň specializes in treating of musculoskeletal disorders, rheumatic diseases, post-traumatic and post-operative conditions and overall recondition of the body. Spa services in Třeboň have been, since a long time ago, associated with a natural healing source, which is abundant in this locality ? a boggy soil. Aurora Spa is not determined only for ill clients, but it is frequently visited by healthy people who undergo reconditioning and relaxation stays. The current trend heads toward to the fact that in the future the spa care covered from the public health insurance, will be in some way limited and clients will have to pay either a part or the entire treatment from their own financial funds. For this reason it is necessary to concentrate with spa service operators on a great clients´ satisfaction with their spa stay, so that they would return to the spa facility. Since I have worked for five years in the area of providing of the treatment services, I followed my bachelor thesis ?Clients´ satisfaction with spa services? by this diploma thesis, in order to re-map the clients´ satisfaction with services provided in above mentioned spa. I wanted to find out whether clients´ attitudes to the provided services had significantly changed from the research in 2009 year in my bachelor thesis. I used for the research the same questionnaire as in the research in 2009 year. 220 respondents were chosen for the research in the period of September 2011; 110 respondents had their stay covered by some of health insurance companies, either in a form of a complex or a contributory spa care and 110 respondents paid their treatment stay from their own funds as private payers. I supposed that men would be more satisfied than women and clients to whom some of the health insurance companies paid the stay, would be more satisfied than clients paying the stay from their own funds. After processing the data, there were not found out any significant differences in the satisfaction between these groups of respondents and in comparison with the research in the bachelor thesis from 2009 year there were not apparent any significant variations in the clients´ satisfaction with the services provided, which confirms, that the spa services in Aurora Spa are still on a very high level. Results of this diploma thesis can be used by employees of Aurora Spa to enhance the quality of provided spa service in all areas and to improve staff access to their clients.
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