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Implementing appropriate method for the informatics support of the sales representatives team
Višnovský, Karel ; Novotný, Ota (advisor) ; Zajícová, Markéta (referee)
The master thesis is focused on the implementation of data management tool and the tool for customer relationship management to the team of sales representatives. The goal is to define requirements for these tools, their selection was based on defined requirements, implementations and customization for the needs of the sales representatives team. The master thesis is divided into two main areas, theoretical and practical part. The theoretical part focuses on the description of social groups, work groups, teams and gamification. In the theoretical part is generally described the issue of groupware applications, explaining topic of the cloud computing and finally the theory of systems for customer relationship management. The practical part focuses on the description of the team of sales representatives and defining requirements to improve informatics support for their activities. After that, market is analyzed in the area of data management tools and tools for customer relationship management. Then selected systems are implemented and configured to comply the team of sales representatives. The main outcomes of the master thesis are implemented two systems, one for data management and one for customer relationship management. The work provides general description of both of these systems and detailed description of the installation. It enables the administrator actions and allows adjustments functionality. The main contribution lies in the selection, implementation, setting and description of these systems so that they can fulfill the function of the informatics support of sales representatives team.
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The selection of software for cooperation support within a group of self-employed individuals
Višnovský, Karel ; Kunstová, Renáta (advisor) ; Marešová, Zdena (referee)
This bachelor thesis explores the selection of appropriate software solutions for co-ordination of activities within the group of self-employed individuals. The aim is to find and recommend the ideal solution which will be beneficial in terms of communication and data sharing under the predetermined conditions. The first part of thesis deals with the theoretical framework and is focused on the explanation of terminology and the description of basic methodological principles. This part of works is based on secondary literary and internet sources. The description of relations and activities within the group is followed by the analysis of the current state of communication and data management. Subsequently, the deficiencies of the system are examined and on the basis of these findings, the specific functional requirements and technical parameters of the new system are established. The next part of the thesis includes the comparison of chosen software tools according to the specific requirements and the description of the functionality of these tools. The compared applications are web-based file hosting services, then the specific Google Apps group and finally a cloud computing software IceWarp Mail Server (free access within the group). At the conclusion of bachelor thesis is evaluation and comparison an assessment applications and recommended the most suitable of it. The benefit of this work is comparison SaaS model applications suitable for collaboration, presentation of their functionality and selection a particular solution suitable of the self-employed group, by extension any group with similar needs and requirements.
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