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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Handling complaints in an organization providing interpretation of Czech sign language
 Lopour, Vojtěch ; Vrzáček, Petr (advisor) ; Procházková, Martina (referee)
The diploma thesis is focused on handling complaints in organizations providing social services. The process of handling complaints is conceived in the work as a process which, if properly set up and coordinated within the organization, can be useful in improving the services provided. The thesis summarizes professional theoretical knowledge in the field of complaint handling, describes the Czech legislative anchoring of work with complaints and offers an overview of possible processes procedures, rules and practices that can be used in practice. The practical part of the work is focused primarily on handling complaints in the field of providing interpretation of Czech sign language. Part of the diploma thesis is qualitative research, in which the process of handling complaints in the selected organization is diagnosed in detail. The results of the research include suggestions for possible procedures and recommendations that can help the organization streamline the complaint handling proces and can also be an inspiration for organizations that are open to a critical approach to their own complaint handling and possible implementation of changes.
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Simultaneous Interpreting preparation strategies to/from sign language
 Lopour, Vojtěch ; Hynková Dingová, Naďa (advisor) ; Andrejsková, Helena (referee)
This bachelor's thesis focuses on strategies of professional preparation for simultaneous interpreting into/from Czech Sign Language. The first section describes theoretical knowledge related to preparation for simultaneous interpreting. It focuses on mapping the strategies and approaches of short-term preparation for simultaneous interpretation. The research section aims to map real practices in the preparation for simultaneous interpreting by Czech Sign Language interpreters while relating these practices back to the theoretical knowledge of preparation in the academic literature. The findings of this work can be important in the area of professional preparation of Czech Sign Language interpreters. Additionally, they can serve for the development and improvement of the education of Czech Sign Language interpreters. Key words simultaneous interpreting, Czech Sign Language, preparation, strategy
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