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Draft measures to reduce customer complaints
Charvátová, Petra ; Strnad, Vlastimil (referee) ; Tyráček,, Petr (advisor)
This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.
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Draft measures to reduce customer complaints
Charvátová, Petra ; Strnad, Vlastimil (referee) ; Tyráček,, Petr (advisor)
This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.
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Managing of the change in the nursing care in The Regional hospital Kolin,a.s.
Válkova, Monika ; Hradcová, Dana (advisor) ; Charvátová, Petra (referee)
The dissertation is devoted to the introduction process of changes in the directing of nursing care in the pilot program of the Continual increasing of the quality in the neurological department of the Regional hospital in Kolin, a.s. In the preamble of my magister work, I deal with theoretical informations, which are very important for understanding of the processus of the changes in practice. I generally deal with the quality of the health care and with the models how to direct the quality of the health care. I compare if there is a difference in the protests of the staff against the changes in the health care and in some industry branches. The theoretical part of my work is concentrated to the quality model of the Continual increasing, to the problems in its introduction into practice and to the barriers against its realisation in practice. The practical part of my work is devoted to the methods of diagnostics of the organisation, which were used in the process of the direction of the changes. The main part of the work is in the analysis of the situation, which has become the starting point for the direction of the changes in the nursing care. The work is illustrating the individual steps, which were necessary to be made for the realisation of the organisation and Continual increasing program vision. It...
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Analysis of the effectiveness of the EU economies
Charvátová, Petra ; Pánková, Václava (advisor) ; Křepelová, Marika (referee)
Analysis of technical efficiency can be carried out by several possible approaches, such as a deterministic parametric approach, deterministic non-parametric approach (data envelopment analysis) and stochastic parametric approach. The content of this work is an analysis using stochastic parametric approach and deals with the efficiency computed by the help of production functions. The best known and most commonly used aggregate production function is a Cobb-Douglas production function, which is a modification of the static formulation of a relationship between variables and factors of production. The analysis of efficiency can be explained by using of different factors. In this work, the effectiveness is analyzed by the export value of controlled entities and dependent on GDP and public investment. Technical efficiency is studied comparing twenty-seven European Union economies. The analysis is applied to the universal values of the variables and the values per capita.
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Spotřební výdaje na zdraví a vzdělání: Ekonometrické modely a vývoj v rámci zemí OECD 1970-96
Charvátová, Petra ; Pánková, Václava (advisor) ; Čížek, Ondřej (referee)
V oblastech zdraví a vzdělávání dochází k substitučním efektům mezi veřejnými a soukromými výdaji, které bych chtěla prokázat pomocí ekonometrických modelů. Tyto efekty se nejvýrazněji projevují v oblasti zdraví. Z analýz vývoje sledovaných proměnných je zřejmé, že růst výdajů v obou sledovaných oblastech souvisí s ekonomickým rozvojem sledovaných států a tento růst je pozitivní pro prosperitu a podřizuje se racionálnímu chování spotřebitelů. Pro tuto práci byla použita data soukromých výdajů obyvatel 13 zemí OECD za období 1970 - 1994 a data veřejných a soukromých výdajů obyvatel pro 24 států OECD v roce 1996.
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