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Client´s Satisfaction Analysis and Recommendations for its Improvement
Říhová, Kateřina ; Mráček, Pavel (referee) ; Chalupský, Vladimír (advisor)
The bachelor thesis is aimed at the analysis of customer s of Česká pošta s.p. The theoretical section outlines the characteristics of marketing conception of services, the customer‘s satisfaction with the services and the ways of surveying the customer‘s satisfaction. The practical section is aimed at the survey of the customer‘s satisfaction with the services of Česká pošta s.p. and the following analysis of the gathered information and the suggest of improving the situation.
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Play and experience - the use of reflection in the class teambuilding
ŘÍHOVÁ, Kateřina
The thesis focuses on the use of reflection in experiential pedagogy in the context of classroom collective bonding or as a solution to conflicts between students. The thesis describes experiential pedagogy and its methodology in general, and focuses on reflection, its goals, types and procedures in particular. It also does not neglect play and its educational benefits. The aim of this thesis is to design, develop and validate an experiential conflict resolution programme that could be used in practice and would help teachers in the situations mentioned to use reflection correctly both after the activities and at the end of the programme.
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Play and experience - the use of reflection in the class teambuilding
ŘÍHOVÁ, Kateřina
The thesis focuses on the use of reflection in experiential pedagogy in the context of classroom collective bonding or as a solution to conflicts between students. The thesis describes experiential pedagogy and its methodology in general, and focuses on reflection, its goals, types and procedures in particular. It also does not neglect play and its educational benefits. The aim of this thesis is to design, develop and validate an experiential conflict resolution programme that could be used in practice and would help teachers in the situations mentioned to use reflection correctly both after the activities and at the end of the programme.
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Toponyms in the selected area
ŘÍHOVÁ, Kateřina
Topic of this bachelor thesis is toponyms in selected area of České Budějovice, particularly in Mladé. In the first part, there are presented linguistic disciplines onomastics and toponomastics, which deals with the problem of local proper names. The second part is about Mladé itself and it briefly introduces its historic timeline. The aim of this thesis is to map the nomenclature development of streets of Mladé from the historic and semantic point of view and contribute to better knowledge of history and urbanonymy of once an independent village.
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Women's Criminality
Říhová, Kateřina ; Gřivna, Tomáš (advisor) ; Scheinost, Miroslav (referee)
The aim of this Thesis is to expound and describe the topic of female criminality. The Thesis is divided in three main parts: the first is focused on description of female criminality through explaining important criminological theories and also through description of the size, dynamic and structure of female criminality in the Czech Republic. The second part of my thesis is concerned with sentenced women in prisons with the focus on specific issues of imprisonment of women. The last part is dedicated to the issue of prevention of females' criminality and also of use of alternative sanctions as solution of woman criminality.
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Juvenile probation programmes application in practice in Sweden compared with potentialities of application in the Czech Republic
Říhová, Kateřina ; Matoušková, Andrea (advisor) ; Válková, Helena (referee)
Tato diplomová práce se zaměřuje na sociální práci v trestní justici z praktického pohledu, která je spojena s teoretickým rámcem filozofie restorativní justice1. Hlavním smyslem alternativního způsobu řešení trestních věcí je přiměřená reakce na spáchané provinění mladistvého a odstranění konfliktního stavu spojeného s tímto proviněním, a to s ohledem na okolnosti a objasnění příčin konfliktního stavu. Alternativní odklony v trestním řízení a v sankcích jsou výrazem individuálního přístupu k provinilcům. Zákon č. 218/2003 Sb., o soudnictví ve věcech mládeže k takovému pojetí diferenciace a individualizace ve smyslu restorativní justice výrazně napomohl. Celorepublikově se stále nedaří efektivně aplikovat institut probačního programu ve všech soudních okresech České republiky2. Podle mého názoru, zmíněný zákon příliš spěchal s účinností, aniž by byla důkladně zmapována oblast možností samotného státního sektoru (např.personální kapacity orgánů činných v trestním řízení, zejména pak středisek PMS ČR3) a kapacit a kompetencí NGO4 sektoru. Podle obsahu uvedeného zákona se totiž předpokládá perfektní kompatibilita nestátního sektoru se státní sférou na úseku výkonu opatření pro mladistvé provinilce! Samotná PMS ČR totiž nemůže probační programy v ČR sama vytvářet, na rozdíl od švédského pojetí.
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Client´s Satisfaction Analysis and Recommendations for its Improvement
Říhová, Kateřina ; Mráček, Pavel (referee) ; Chalupský, Vladimír (advisor)
The bachelor thesis is aimed at the analysis of customer s of Česká pošta s.p. The theoretical section outlines the characteristics of marketing conception of services, the customer‘s satisfaction with the services and the ways of surveying the customer‘s satisfaction. The practical section is aimed at the survey of the customer‘s satisfaction with the services of Česká pošta s.p. and the following analysis of the gathered information and the suggest of improving the situation.
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