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National Repository of Grey Literature 1 records found  Search took 0.00 seconds. 
Analysis of Sales Agents´ Satisfaction and Suggestion of Measures for its Improvement
 Kosová, Gabriela ; Hovorka, Jindřich (referee) ; Chalupský, Vladimír (advisor)
The bachelor’s thesis aims at analysing customer’s satisfaction of company X. The study is articulated into three parts; theoretical, practical and proposal. Theoretical part analyses issues of customer’s satisfaction and related notions. The practical part is build upon these findings, using survey compiled on the basis of focus group it gathers feedback from the sales agent´s and the customers. The results of this investigation suggest improvements in customer’s satisfaction
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