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The effect of digital banking on customer service delivery: a study of Ecobank Ghana
Yeboah, Bismark Kwame
The research investigated the effect of digital banking on customer service delivery using Ecobank Ghana as a study. This bank was used because it is one of the leading and notable banks in Ghana which the highest level of technology being deployed within and beyond to service their customers to every breadth and length. The research showed the effect of digital banking and implemented the appropriate literature to emphasise this topic for which it is being discussed. Ecobank was used as a focal point to reflect the stage of growth of Ghanaian banking and how customer service and technology are relevant to the banking industry. Over the years, Ghana has documented and recorded and measured significant progress in the banking industry, banks like Ecobank set the pace to offer competition to its competitors to step up their game to ensure customer service is top notch through digital banking channels that go a long way to have a positive experience on the impact of consumer banking. Using the economic models such as inferential analysis, test for normality, Multicollinearity tests these made us gather, measure and interpreted the data gathered for this project and through it all it was used in the study to assess the patterns and growth in customer service delivery in the banking sector.
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Time Preferences of Ghanaian Cocoa Farmers
Sobková, Eva ; Janský, Petr (advisor) ; Bauer, Michal (referee)
Agricultural technology adoption in developing countries is an interesting topic for two reasons: there is often a gap between the realized and potential hectare yields, and agriculture is an important source of livelihood for a signi_cant part of the third world population. This thesis is attempting to analyze the relationships between time preferences of the Ghanaian cocoa farmers and their willingness to use fertilizers provided on a microcredit basis. It is using mainly basic statistical tests, contingent tables analysis and the logistic regression to find out whether the farmers who are patient and time consistent have different approach to technology adoption than the impatient and time inconsistent farmers. We also test for differences in time preferences between farmers with different gender, age and education, and we find that the younger farmers tend to be more impatient. The main conclusion of this work is that impatient and hyperbolic farmers are more likely to enter a microcredit program. We cannot present any significant inference about the link between the farmers' time preferences and their decision to leave a microcredit program. JEL Classification C12, C14, D9, G2, O13, Q14 Keywords Technology adoption, time preferences, mirco- credit, developing economics, cocoa cultivation...
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The Impact of Incentives on Electric Vehicle Sales in the European Union
Tláskalová, Andrea ; Polák, Petr (advisor) ; Havránková, Zuzana (referee)
This thesis provides a comprehensive analysis of electric vehicle incentives and investigates their impact on the uptake of electric vehicles within and beyond the European Union over the period of 2010 to 2019. Depending on the kind of benefit they provide and their timing, the incentives are divided into one-time monetary, recurring monetary, and non-monetary incentives. To properly evaluate the effect of incentives, a fixed effects and difference-in-differences methods are employed, allowing us to control for unobserved factors affecting the electric vehicle market. A fixed effects analysis revealed a significant positive effect of one-time monetary incentives on battery electric vehicle sales, and a significant positive effect of both one-time and recurring monetary incentives on plug-in hybrid electric vehicle sales. Additionally, when considering the effect of individual incentives, the most important ones were found to be rebate and point-of-sale tax incentive. A difference-in-differences analysis confirmed a statistically significant effect of rebate on the sale of battery electric vehicles. JEL Classification C33, H71, L62, L98, O31, Q55 Keywords Electric vehicles, Incentives, Tax incentives, Rebates, Technology adoption Title The Impact of Incentives on Electric Vehicle Sales in the...
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Time Preferences of Ghanaian Cocoa Farmers
Sobková, Eva ; Janský, Petr (advisor) ; Bauer, Michal (referee)
Agricultural technology adoption in developing countries is an interesting topic for two reasons: there is often a gap between the realized and potential hectare yields, and agriculture is an important source of livelihood for a signi_cant part of the third world population. This thesis is attempting to analyze the relationships between time preferences of the Ghanaian cocoa farmers and their willingness to use fertilizers provided on a microcredit basis. It is using mainly basic statistical tests, contingent tables analysis and the logistic regression to find out whether the farmers who are patient and time consistent have different approach to technology adoption than the impatient and time inconsistent farmers. We also test for differences in time preferences between farmers with different gender, age and education, and we find that the younger farmers tend to be more impatient. The main conclusion of this work is that impatient and hyperbolic farmers are more likely to enter a microcredit program. We cannot present any significant inference about the link between the farmers' time preferences and their decision to leave a microcredit program. JEL Classification C12, C14, D9, G2, O13, Q14 Keywords Technology adoption, time preferences, mirco- credit, developing economics, cocoa cultivation...
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Drivers of Knowledge Base Adoption, Analysis of Czech Corporate Environment
Rakovská, Zuzana ; Korbel, Václav (advisor) ; Čornanič, Aleš (referee)
This thesis analyses the process of knowledge-base adoption in the enterprise environment. Using data from two knowledge-management systems operated by the company, Semanta, s.r.o. we studied the day-to-day interactions of employees using the system and identified the important drivers of system adoption. We began by studying the effect of co-workers' collaborative activities on knowledge creation within the system. It was found that they had a positive and significant impact upon overall knowledge creation and thus on adoption. Secondly, we explored how the newly defined concept of gamification could help determine and encourage an increase in knowledge creation. The use of gamification tools, such as the "Hall of Fame" page, turned out to have significant influence in the adoption process. Thirdly, we examined how users continually seek knowledge within the system and how asking for missing information and being supplied with answers has an impact on adoption rates. It was shown that the quicker the responses and the more experts dealing with requests the greater the impact on knowledge base adoption. Finally, we showed that the size and character of the company deploying the knowledge management system does not influence the adoption drivers. This thesis represents an effort to fill the...
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Adoption of Cloud computing in the corporate sector
Malík, Tomáš ; Donát, Jiří (advisor) ; Koubský, Petr (referee)
This work is focused on the newly emerging field of Cloud computing and view of adoption of this technology in various industrial sectors. The first section explains the concept of cloud computing, its characteristics and individual models. The following part is a brief analysis of the size and development of the current market for cloud services. Next section focuses on the creation of industry categories acording to area of their business, together with their description. The actual categories are examined in part four, along with their expenditures on IT and state of Cloud's adoption, in addition with specific advantages and obstacles. Results from previous section are summarized in part five. In conclusion, the hypothesis is verified and the main findings summarized.
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