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Implementácia metodiky (rámcov) ITIL pre Helpdesk MENDELU
Jantulíková, Michelle
This diploma thesis deals with the analysis of the Helpdesk of Mendel University, the procedures and processes used in everyday operation as well as the tools used for this and the implementation of the ITIL methodology in this environment. BPMN and flowcharts used in the analysis, design and implementation were created using Enterprise Architecture and Visual Studio Code was used to work with the codes. The Emersion content management system was used to deploy websites and web applications to the university testing environment. The implementation also concerned the OTRS ticket management tool. The work analyzed the current state of IT Services Management, ITIL methodology as well as the current state of the Helpdesk of Mendel University. All knowledge was used in the design of implementation and subsequent implementation. Finally, the benefits and risks were evaluated and the approach to future implementations was set.
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System daemon for HelenOS
Koutný, Michal ; Děcký, Martin (advisor) ; Yaghob, Jakub (referee)
HelenOS is an operating system based on a number of cooperating server processes, however it is missing unified means to control and monitor them. The thesis first surveys approaches taken by both popular and microkernel operating systems to the service management. Further it gives a detailed overview of relevant HelenOS environment and continues by the analysis of particular service management issues. The presented knowledge is then applied to HelenOS and the implementation based on the systemd terminology is described. Finally, the thesis shortly assesses the implementation and outlines further ideas that the implementation enabled. Powered by TCPDF (www.tcpdf.org)
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Analysis of IT management according to the ITIL framework
Rajský, Jakub ; Kunstová, Renáta (advisor) ; Bruckner, Tomáš (referee)
The aim of bachelor's thesis is to introduce the ITIL v3 framework, package of publications, for ICT service management. This set of publications provides the best practices within managing of ICT (Information and communication technology) services and infrastructure for ICT managers. It could be useful for ICT manager in specific company. The content of thesis is a comparison of IT services management in specific company with the best practices set out in ITIL. Bachelor's thesis could be helpful for ICT decision maker to obtain a general overview, whether implement ITIL completely or take some recommendations suitable for the dimensions of his IT department. The output of thesis is a description of current situation and to identify areas that are already solved by ITIL v3. The ICT manager will obtain a situation picture of his IT department governance in comparison with the ITIL framework, how it could be developed and what risks are there, if he won't respect certain recommendations, which are not implemented.
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