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Chosen problems of consumer protection
POSPÍŠILOVÁ, Lenka
Theme of my bachelor´r work was Chosen problems of consumers protection. I chose consumer protection in electronic business. I wrote about important definitions of consumer protection in theoretical part of my work, for example consumer protections, consumer, discretions and duties of seller and of consumer, reclamation, marketing research, laws of consumer protection in Czech Republic and in European Union, electronic business, electronic commerce, state institutions of consumer protection, state supervisory authorities, civil consumer´s institutions, electronic contracts etc. I made marketing research in practical part of my work. Checklist had sum of 21 questions. I served out questions in three parts: categorizing questions, universal questions about consumer protection and questions about electronic business. Next, I valorized outcomes of marketing research and I presented them with the aid tables and graphs. From data analysis it emerged: interviewees had very good knowledge about consumer protections. Consumers knew where informations and which instruments cater to consumer protections find. Few of them used services of consumer´s institutions. I think good step would be: bigger medial publicity and supply of information.
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Chosen problems of the consumer protection
BENEŠOVÁ, Lenka
All of us are consumers. Consumer protection problems are therefore up-to-date subject. I engaged in collecting theoretic information in my thesis. I described legal regulations, public administration authorities and public consumer associations which are connected with my subject. I was consequently interested in sales returns which are crucial part of consumer{\crq}s lives. I analysed each part of this topic including claims for sales returns, rejection and judicial proceedings. I tried to verify my suppositions by theoretic questionnaire and discussion with Mr. Jan Peter. Research via questionnaire was implemented in northern part of Pilsen district with involvement of 50 respondents. I conducted the research personally. According to the results of the questionnaire, I concluded that majority of respondents does not know their rights. There are only 30 per cent of them who know these rights. Majority of respondents were satisfied with sales returns proceedings. Respondents usually ask public consumer associations or their acquaintances for help with sales return problems. Experienced people are able to help themselves. I brought some proposals, for improving the situation, in which I focused on deepening consumer{\crq}s knowledge of their rights at the end of my thesis.
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Chosen problems of consumer protection
ŠTEFLÍČKOVÁ, Veronika
The main objective of diploma work was to determine consumers' awareness of their rights in the field of catering services in the Central Region in the Czech Republic. Another task was to detect the critical areas which have the greatest difficulty to respondents. As part of the questionnaire survey, which took place in November 2008 in the Central Region were asked 97 respondents.
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Consumer protection - the liability for defects of the textile products purchase
Kadorová, Martina ; Kotoučová, Jiřina (advisor) ; Švarc, Zbyněk (referee)
The thesis deals with the question of the liability for defects of textile products, especially the defects on the clothes purchased in the shops. The thesis is divided into seven chapters. The readers get to know necessary information concerning clothes and obligations of the entrepreneur before the purchase. Furthermore, the thesis analyses both the issue of liability for defects and the legal security of the consumer protection in this area. Finally, last chapters both theoretically and practically introduce the topic of complaints as well as possible difficulties connected with them.
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The analysis of the number of reclamations and of the reclamations handling process in the LASSELSBERGER, a.s. company
Davídková, Veronika ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
Main subject of the thesis is customer satisfaction. The introductory theoretical parts of the thesis are devoted right to the customer and his/her satisfaction, to its measuring methods and to the way how to handle complaints, eventually reclamations in corporations. The practical part of the thesis focuses on the analysis of qualitative reclamations and of reclamations and complaints handling and customer satisfaction evaluating processes in the LASSELSBERGER, a.s. company producing ceramic wall and floor surfaces. The objective and the outcome of the thesis is formulating a set of recommendations arising from elaborated analysis and also from theoretical findings. These recommendations should improve actual run of analysed processes considering the quality of output of those processes and for sure considering the customer satisfaction.
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Complaint analyse in Black and Decker
Zrůstová, Pavla ; Hůlová, Marie (advisor) ; Chvojková, Helena (referee)
This thesis is divided into two parts. First part includes simple analyse of recieved complaints in 2005 - 2008. Target of this tehsis is finding of the most problematic places in system of quality management by the way of complaints. In second part are solved individual complaints taken in 2008. Effect of this thesis is formulation of proposals and actions for improvement of whole quality management system in Black and Decker.
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Selected Problems of Complaint Procedure
Harantová, Monika ; Hejda, Jan (advisor) ; Přibyl, Karel (referee)
In the first part of my bachelor's work on the theme "Selected Problems of Complaint Procedure", the legal regulation of complaint according to civil and commercial code is explained and the basic concepts of these problems are specified. In the next part, the basic rules for shopping in large, small and internet shops are specified. The warranty period, their flight and expiration of rights in term of the point-of-sales and kind of goods under complaint are mentioned. The work introduces readers to the possibilities of solving the non-complaints. The bachelor's work is written as the manual that could serve as a guide to navigation in complaint procedure.
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Consumer protection in on-line shopping
Kristejnová, Veronika ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
The aim of this task is an assignment of seller duties according to legislation. These duties should be followed not only in a process of purchase, but even in an after-shopping phase. I also dealt with a carrying out of supervision and with an existence of consumer associations. A fulfillment of checklist was also a part of this task. The goal of this was revealing of the experience with e-shop purchases.
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Analysis of Claims in Renault Česká republika, Inc. and Proposals for Improvement
Oravcová, Lenka ; Plášková, Alena (advisor) ; Radoň, Tomáš (referee)
The aim of this diploma work is to analyse and evaluate claims in Renault Česká republika, Inc. by using the recommendations of quality management and by means of Pareto analysis as a quality control tool, and also to propose measures for reduction of causes of their emergence. In this work I review claims in Renault Česká republika, Inc. submitted in the years 2006, 2007 and first half of 2008. As a result and consequence of the analysis I propose solutions, which could help in making an effort to increase the satisfaction of both regular and prospective customers.
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Ochrana spotřebitele v oblasti obuvi
Bílková, Martina ; Chvojková, Helena (advisor) ; Hůlová, Marie (referee)
Práce je věnována současné úpravě ochrany spotřebitele se zaměřením na oblast obuvi. Obsahuje základní charakteristiku právní úpravy ochrany spotřebitele v ČR a její plánované změny do budoucna. V oblasti obuvi zkoumá současnou situaci na trhu v ČR a problematiku uplatňování práva (především při reklamacích). V závěrečné části je provedeno a vyhodnoceno dotazníkové šetření u prodejců a spotřebitelů.
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