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Evaluation of Communication with Foreign Customers of TEMPISH Ltd. with Possible Improvement Proposals
Kráčmarová, Hana ; Plutz, Jan (referee) ; Černohorská, Lenka (advisor)
The subject of this master’s thesis is communication with foreign customers in the company TEMPISH Ltd. The thesis is divided into two parts connected to each other and complements each other. It is the theoretical basis and its subsequent practical use. The theoretical part is focused on clarifying the concepts of communication, customer and their forms. In the practical part of the thesis communication with customers in the company TEMPISH Ltd. is characterized. This part also covers analysis of survey results. Based on the findings proposals to improve the current state of communication, especially with foreign customers, are described.
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Attachment, communication styles and relationship adjustment in long-term romantic partners
Fišerová, Anna ; Lindová, Jitka (advisor) ; Bártová, Klára (referee)
Constructive management of relationship conflicts, which may be conditioned by the interaction of both romantic partners, is a key factor for mutual satisfaction. Therefore, the main aim of this thesis was to find out a mediating role of conflict communication styles in long-term heterosexual couples. For the Practical part of the thesis was chosen a quantitative research, including data from 76 long-term heterosexual couples between 18 - 40 years of age. Attachment dimensions were measured by The Close Relationship Experience - Revised (ECR-R-16), relationship adjustment by The Dyadic Adjustment Scale (DAS), and six conflict communication styles (compromising, dominant, separating, submissive, avoidant and reactive) by The Romantic Partner Conflict Scale (RPCS). The effect of conflict communication styles as mediators seems to be predicted by attachment and gender. In men, the mediating function of communication styles between attachment and relationship adjustment was confirmed for reactive and avoidant style, in women for reactive and compromising. The mediating effect of communication styles was not significant for partners' relationship adjustment. Key words: attachment, romantic relationships, communication styles, conflict communication
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Evaluation of Communication with Foreign Customers of TEMPISH Ltd. with Possible Improvement Proposals
Kráčmarová, Hana ; Plutz, Jan (referee) ; Černohorská, Lenka (advisor)
The subject of this master’s thesis is communication with foreign customers in the company TEMPISH Ltd. The thesis is divided into two parts connected to each other and complements each other. It is the theoretical basis and its subsequent practical use. The theoretical part is focused on clarifying the concepts of communication, customer and their forms. In the practical part of the thesis communication with customers in the company TEMPISH Ltd. is characterized. This part also covers analysis of survey results. Based on the findings proposals to improve the current state of communication, especially with foreign customers, are described.
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Managerial Communication In a Selected Institution
ZASADILOVÁ, Kristýna
Communication is part of our daily lives. Nowadays we can't exist without communication. It forms our relationship with other people. A good manager knows how important communication is for him and for the whole company. Communication affects other processes in the company, such as performance and employee motivation. Therefore we should try to improve it or at least to maintain it at a satisfactory level. In the theoretical part of this bachelor thesis there are explained communication itself and the related basic concepts of communication, kinds and types of communication, communication process, managerial communication, internal communication, communication styles, communication barriers etc. on the basis of literature data. The practical part of the thesis deals with the individual components of managerial communication in the chosen company. For this part I chose the joint-stock company Madeta in Řípec. The aim of my thesis is to evaluate the communication of a manager in this company and to suggest changes to improve the current state of communication. I used the form of a structured interview to define the current situation of communication in this company. I interviewed the director of the production plant in Řípec, Mr. Josef Pánek. The meetings took place in the director's office in the company and in a friendly and relaxed atmosphere. After a few meetings with the director, I decided that there are no serious obstacles in the communication within the company. Nevertheless, I suggested some changes to improve the current state of external and internal communication. These changes will be helpful to improve workplace relations as well as for better comprehension of employees and customers.
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