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National Repository of Grey Literature

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	Customer Satisfaction Analysis and Recommendations for its Improvement Jangl, Patrik ; Miklík, Tomáš (referee) ; Chalupský, Vladimír (advisor) The thesis concetrates on the customer satisfaction research with provided service. The customer satisfaction is one of the key success factors on the market. The result and the goal of this thesis is output in the form of suggestions and recommendations, which should lead to an increase in the current level of customer satisfaction in future. Detailed record
	Customer Satisfaction Analysis and Recommendations for its Improvement Jangl, Patrik ; Miklík, Tomáš (referee) ; Chalupský, Vladimír (advisor) The thesis concetrates on the customer satisfaction research with provided service. The customer satisfaction is one of the key success factors on the market. The result and the goal of this thesis is output in the form of suggestions and recommendations, which should lead to an increase in the current level of customer satisfaction in future. Detailed record
	Comparison of Transport Modes Regarding the Creation of Pollutant Emissions Huňková, Žaneta ; Rathouský, Bedřich (advisor) ; Mervart, Michal (referee) This thesis deals with modes of transport and their impact on the environment. The theoretical part of this thesis deals with fossil fuels and their impact on the environment, emission that are produced and alternative fuels. The theoretical part also describes how emissions at different transport mode are regulated. The practical part consists of comparison of specific transport modes, regarding of emissions produced. Detailed record

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