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Creation of the System for Management and Evaluation of Employee in Customer's Support Center
Kiss, Jan ; Radilová, Jindra (referee) ; Koleňák, Jiří (advisor)
The diploma thesis deals with question of evaluation and with evaluation connected managing, of employees in Customer's Support Center. The opening part of this work is devoted to theoretical source materials connected to human resource management and dealing mainly with evaluation and management of employee’s performance. The analytical part of the work describes and rates the current system of evaluation and management of employee in a described work team. The aim of the analytical part is to find and identify shortcomings of the current system in force. The final part is devoted to author's proposed solutions. The output is a set of recommendations and solutions on how to relieve the shortages identified by the analytical part.
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Proposal for Personell Strategy for a Small Company.
Hekrla, Milan ; Konečný, Štěpán (referee) ; Konečná, Zdeňka (advisor)
Cílem této práce je navrhnutí personální strategie soukromého podniku plánujícího nábor zaměstnanců. Tohoto bude dosaženo analýzou vybraného podniku, jejich aktivit a interních procesů k bližšímu porozumění fungování podniku a analýzou trhu práce která pomůže zúžit výběr potenciálních zaměstnanců podle požadovaných kritérií. První část je teoretická a obsahuje definici personální strategie, řízení zaměstnanců, popisuje personální praktiky a jak je implementovat. Jako druhá je část metodologická, kde je popsán postup sběru potřebných dat jak z interního, tak externího prostředí. Poté následuje část analytická, kde jsou vypsány výsledky výzkumných strategií popsaných v předchozí části. Jako poslední je část návrhová, kde je pomocí výsledků výzkumu popsán návrh personální strategie daného podniku.
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Creation of the System for Management and Evaluation of Employee in Customer's Support Center
Kiss, Jan ; Radilová, Jindra (referee) ; Koleňák, Jiří (advisor)
The diploma thesis deals with question of evaluation and with evaluation connected managing, of employees in Customer's Support Center. The opening part of this work is devoted to theoretical source materials connected to human resource management and dealing mainly with evaluation and management of employee’s performance. The analytical part of the work describes and rates the current system of evaluation and management of employee in a described work team. The aim of the analytical part is to find and identify shortcomings of the current system in force. The final part is devoted to author's proposed solutions. The output is a set of recommendations and solutions on how to relieve the shortages identified by the analytical part.
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Managing employees and their motivation at AUTA s.r.o.
Plíhal, Pavel ; Němec, Otakar (advisor) ; Švehla, Václav (referee)
Managing employees and their motivation at AUTA s.r.o. is a thesis, which is focusing on behavior of employees and their management in small and medium enterprises (SMEs). Theoretical section of the thesis is about selected segments of human resources management in SMEs. The goal of this section is a presentation of various important topics to the reader and also a preparation for the second part of the thesis, the analytical section. Analytical section is concerned with an application of gained experience and knowledge to the real world situation. The goal of the analytical part is a description of a company AUTA s.r.o. from a view of HRM. Next, it is the evaluation of the company system of managing employees and also, my goal is to propose some possible advice or improvements. I am going to do that by using the methods such as observation or comparison, but the most important and the most used method will be the interview. Precisely, several interviews with the manager of the firm.
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Comparison of Retail Units of Toris s.r.o.
Davidová, Šárka ; Chylíková, Hana (advisor) ; Brůžek, Aleš (referee)
This thesis compares retail units of Toris s.r.o. Evaluation of shopping atmosphere is based on customer questionnaire. Model of structure of the job description is developed on the basis of observation. Objective of the work is to compare, evaluate and give advice to each retail unit of Toris s.r.o. My work is divided into theoretical and practical part. The theoretical part explains terms of shopping atmosphere and employee management. Practical part closer introduces Toris s.r.o. and their retail units. Retail units are evaluated and compared.
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Manager's competence for a company
ŠPERLOVÁ, Radka
The aim of my thesis was to propose key competences of company managers, describe and evaluate demands on managers´ competences at selected company and propose possible changes.I focused my work at those manager´s competences whose development and knowledge are necessary for high performance of key managers and which mean a marked step towards higher performance for each company. Thanks to a manager´s competence oriented approach the company gets better ability to place right employees to right positions.
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