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The e-Government in the Slovakia at the beginning of the 21-th century
Kozoň, Martin ; Přibil, Jiří (advisor) ; Novák, Michal (referee)
Bachelor thesis The e-Government in the Slovakia at the beginning of the 21-th cen-tury is dealing with the history of the e-Government and progressive development of it in the Slovak republic. It also seems to be description of the actual state of things and the pre-planned activities for the next period. As well it is looking on the e-Government in the Estonia and in the Great Britain as the most advanced countries of this region and to detail it is angaged in the e-Government of the Czech republic. The practical part is focused on the testing of the e- Government functionality by the real online sending of author´s tax declaration, where he is describing all the steps, which he had to do.
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Electronic Services for Citizens
Hejdusová, Kateřina ; Přibil, Jiří (advisor)
This diploma thesis is focused on the topic of electronic services, which are provided by the public administration to citizens. The thesis focuses mainly on services provided in the Czech Republic. The aim of the thesis is to evaluate the current situation in the field of electronic public administration services, which are offered in the Czech Republic, and to propose several measures that could improve the current situation. The evaluation is done by the method of comparison of offered services in the Czech, Estonian and Finnish Republic. Service features are evaluated using a five-step maturity model and benchmarking principles. For services in the Czech Republic that are evaluated on the basis of the comparison as missing or of insufficient quality, steps are proposed to eliminate their deficiencies.
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Information Policy of Republic of Finland
Rybářová, Kristýna ; Vlasák, Rudolf (advisor) ; Pekárek, Aleš (referee)
This diploma thesis called Information policy of Republic of Finland is describing finnish e-government in present time. The text talking about Finnish Regulatory Authority - FICORA. This authority is subordinated to Ministry of transport and communications and it's main mission is making available information, protecting them, but also secure data transmission. With data protection organization helping the National Security Authority or the NSA. The text also describes finnish information policy, it's beggining, the present and the future strategy. It reveals the structure and organization of the whole information system, points out the obstacles it had to Finnish government in implementing e-government deal and what recommendations were given to the State by the OECD. Furthermore, this work demonstrates the most important portals, strategic plans and projects of the Ministry of Finance that the project e-government shielded.
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Support of customer relationship by introducing a new electronic service
Kodýdková, Dana ; Buchalcevová, Alena (advisor) ; Nohava, Jan (referee)
The aim of the thesis is to create a methodology for the design of electronic services (e-services) and its verification through the design of a new electronic service which is improving the relations of a ski school with its customers. This aim is achieved by fulfilling a number of sub-goals. First, the theoretical foundations of services and e-services are presented with the aid of academic papers, publications and articles. Furthermore, using literary resources, the system of services which is tailored to fit the e-service environment is also described. Subsequently, the appropriate steps for the e-service design are chosen. These steps together form the above-mentioned methodology by which the new electronic service for ski school customers is designed. The text of the thesis is divided into four parts which head towards the design of a portal for the ski school customers. The first part introduces the theoretical definitions. The service sector and the definition of e-service are presented in this part. The second part describes the four major elements that form the e-service system. The areas that are crucial to the design are identified analysing each component of the e-service system. The knowledge gained in the second section is used to determine the activities which constitute the methodology proposed in the third part. The methodology is verified in the fourth section, where the web portal for ski school customers is designed
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Tax Administrations and IT
Rejzková, Eva ; Vítek, Leoš (advisor) ; Pavel, Jan (referee)
The object of this thesis is the electronization of services in the current tax administrations. The major aim of this paper is an analysis of how IT costs and other variables affect salary costs. Another aim of the work is to describe the differences in the structures of contemporary tax administrations in the OECD countries as well as to outline the current situation and possible future development in the use of electronic services in this area.
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Analysis of the selected commercial service and the proposal of the ways of possible improvement
KUBATOVÁ, Jana
The target of the thesis is the critical evaluation and analysis of the selected commercial electronic service "Letter Online"and the project of prospective modifications and improvement according to requirements of the customers. In the theoretic section the characteristics of services,especially commercial and electronic,marketing research and SWOT analysis are included. In the practical section the characteristic of the Czech Post and "Letter Online" service are looked into. On the questionnaire was inquired the awareness of the public about the "Letter Online" service. According to questionnaire the possible changes and improvements of the service were proposed. After that SWOT analysis was accomplished which specified strong and weak spots ,opportunities and exposure to danger.
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Local e-government strategy
Tomšej, Radek ; Gála, Libor (advisor) ; Hrabě, Pavel (referee)
E-government is a term that in the Czech and world dictionary naturalized. Many international institutions and national entities engaged in e-government, prepares the strategy and monitors its development. Despite the advantages that e-government provides to states and cities, there is no comprehensive and standardized approach that would facilitate the preparation of strategies for both international and local levels of government. The local level is increasingly getting into the spotlight. It is close to citizens and therefore knows their needs. Citizens also come into contact with local levels of government more often. This is the main reason why consider local e-government. Its implementation needs many resources, projects are often implemented in the long term, and therefore the e-government should be approached systematically. This systematic way to make municipal e-government is represented by a local strategy, which is described in this thesis. The goal is to design the structure and content of local e-government strategy for basic local government units, including the process of its creation, and verification of the theoretical findings on example of the village Sudoměřice The main benefits of the work can be seen in the general definition of local e-government strategy, its structure, process and inputs required for its formation. A secondary benefit is the creation of local e-government strategy for the village Sudoměřice, which should verify that the process and structure can be applied to small and medium-sized municipalities.
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Information society - risks and needs to ensure user´s use of eGovernment and electronic services in Czech republic
Host, Daniel ; Doucek, Petr (advisor) ; Fischer, Roman (referee)
This bachelor thesis is dedicated to an overview of potential risks and threats emerging to citizen (considered in this term as user) as a part of information society. These threats are possible to come across with using public administration information systems or electronic systems and services provided by private sector subjects. For establishing and developing information society were accepted several state information politics which were further supported by passing laws. Theses also gives the list with some state institutions which arose and are based on chosen laws related to information society, securing and protecting citizens' electronic identity from misuse. In further sections, there are public administration information systems described, also their principle and contribution for citizens, overview of chosen web-applications and services of eGovernment with overview of web-services of private sector institutions that can be met by citizen (user) on the Internet. In most cases, "common" user of services available on the Internet is not aware enough of potential risks and threats that he can come across. Therefore it's important for any user wanting to take advantages of services of public administration or private sector to have a certain amount of knowledge that will help user prevent such threats and risks. List of most common threats for user is also provided with explanation of how the user's computer can be infiltrated or attacked. For preventing infiltration and attacks are usually required special programs. Thesis gives a brief manual for user of most common programs each focused on chosen threat with some practical pieces of advice.
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The development of the e-Government in Czech republic
Trávníček, Petr ; Doucek, Petr (advisor) ; Fischer, Roman (referee)
Nowadays, at the beginning of the 21st century, we occur to be a part of so-called information society. Over the years, the increase in the availability of information and communication technologies (below only ICT) has resulted into a simplification in practically every sphere of human effort we can only think about. Public administration was no exception there as well as its electronization related to increased availability of ICT. Presented Bachelor thesis deals with e-Government and further it is closely focused on its face in Czech republic from 90's of the 20th century till today. Firstly, the e-Government subject is spoken in general, besides that the essential benefits or risks sequent upon it are specified. Later on, an overview of e-Government development in Czech republic from its roots to the present state of public administration electronization is presented. The practic part of thesis can be dividend into 2 units. The first one is dedicated to the comparision of the e-Government level in Czech republic and other EU countries on the basis of 3 evaluative criteria connected with public services as well as 3 ICT availability indicators. At the end of the practic part selected particular e-Government projects realized within Czech republic are evaluated.
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