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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Support for Customers' Request Processing
 Kalivoda, Vojtěch ; Rychlý, Marek (referee) ; Křivka, Zbyněk (advisor)
This thesis describes realization of the request support for customers' of company ALVAO. Main goal is to create a extension/module for the ALVAO Service Desk system, which will create a space for customers' ideas for improvement of the system. Besides adding new improvement ideas, customers are allowed to vote and create priorities by that. First, the thesis is focused on technology on which it is built ALVAO Service Desk. In the next part is analysis of the system itself. Followed by design of the extension and finally description of its implementation.
Detailed record
Support for Customers' Request Processing
 Kalivoda, Vojtěch ; Rychlý, Marek (referee) ; Křivka, Zbyněk (advisor)
This thesis describes realization of the request support for customers' of company ALVAO. Main goal is to create a extension/module for the ALVAO Service Desk system, which will create a space for customers' ideas for improvement of the system. Besides adding new improvement ideas, customers are allowed to vote and create priorities by that. First, the thesis is focused on technology on which it is built ALVAO Service Desk. In the next part is analysis of the system itself. Followed by design of the extension and finally description of its implementation.
Detailed record

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