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Inside the glass pyramid of professionalism: Gender, age and nationality in professionalism in financial shared services centers
Frančiak, Matúš ; Kobová, Ĺubica (advisor) ; Dvořáčková, Jana (referee)
Matúš Frančiak - Inside the glass pyramid of professionalism: Gender, age and nationality in professionalism in financial shared services centers Abstract Shared service center are globally popular phenomenon providing jobs to tens of thousands of Czech residents. This thesis analyses financial shared service centers in Brno using the optics of gender as primary signifier of power and professionalism as disciplinary mechanism. The thesis understands shared service centers as a dynamic outcome of intracompany power struggles influenced by gender and national discourses. Centers transform more complex and masculine work into fragmented feminine tasks and hereby contribute to wider changes in world of work. Shared service centers structured by professionalism construct ideal work subjectivity. This subjectivity corresponds to young, Czechoslovak femininity without nonoccupational bonds. Her own interests overlap with those of company. Managements of centers represent grey area whose discipline is less transparent despite of its significant influence on functioning of shared service centers. Key words gender, age, nationality, professionalism, shared service centers, shared services center, SSC, shared services, disciplinary mechanism
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Design and build of Shared Service Centres in the CEE
Štiller, Martin ; Chlapek, Dušan (advisor) ; Bruckner, Tomáš (referee)
Diploma thesis introduces general principles of design and build of Shared Service Centres. Shared Service Centre is described as a suitable platform for streamlining of internal supporting services. The thesis also introduces general principles of internal processes transformation into a shared service as well as procedure for selection of suitable location. Final assessment presents most convenient countries in the world for implementation of Shared Service Centres.
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Efficiency in Shared Services Organizations
Prachýl, Lukáš ; Kislingerová, Eva (advisor) ; Strouhal, Jiří (referee)
The thesis describes and analyzes shared services organizations as a management tool to achieve efficiency in the organizations' processes. Paper builds on established theoretical principles, enhance them with up-to-date insights on the current situation and development and create a valuable knowledge base on shared services organizations. Strong emphasis is put on concrete means on how exactly efficiency could be achieved. Major relevant topics such as reasons for shared services, people management, performance measurement, enabling technology, risks and so on are thoroughly covered. To demonstrate outlined principles a practical part at the end (in cooperation with Henkel AG, Germany) introduces a concrete controlling process and its possibility to be shifted into shared services center.
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Establishing a Shared Service Centre in the Czech Republic
Nguyen Ngoc, Huong ; Pichanič, Mikuláš (advisor) ; Sixta, Jaroslav (referee)
The Thesis is conducted based on analysis of a business shared service centre, all factors to consider before the establishment, its scope, model, and the most important is to see advantages as well as to realize the shortcomings of this kind of business model. The country which is analyzed is the Czech Republic; more particular is the city of Prague; and the company is SAP Business Service Centre of Europe (BSCE). In this Thesis, first of all, the PEST (Political, Economic, Social and Technology) environmental analysis has been conducted. The work continues with the SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis of the company SAP AG, from which, we can see that opening a SAP BSCE is a part of SAP strategy which supposes to benefit the company. In order to establish the BSCE, the SAP management board has to consider the factors such as Organization, People, Processes and IT Infrastructure. After analyzing approximately 20 cities in Europe, SAP has chosen Prague as the best mix of quality and costs factors. SAP BSCE covers the functions of Human Resource and Finance and Administration, which provide services to internal and external customers of many countries in Europe, Middle East, and Africa. SAP BSCE has brought back many advantages such as cost-savings, high quality service, business availability and flexibility, and business transparency and legal compliance. On the other hand, there are still many short-comings, such as the high turn-over rate of staff, difficulties in harmonization and standardization of processes and IT infrastructure, and how to prove the quality of service. Despite these challenges, SAP BSCE has put efforts into trying to overcome these problems. At the end of the Thesis, as per analysis of SAP financial results of business activities during the crisis, it is proven the setting up a shared service centre was a good decision of SAP and it paid off with the contribution to help SAP overcome the impacts of crisis.
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