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Perspektiva maloobchodního prodeje obchodních řetězců s ohledem na právní úpravu ochrany spotřebitele
Remunda, Kamil
This diploma thesis evaluates the Czech retail market for food and consumer protection benefits for the customer with the division into a public-private law parts. An important theme of the work is the effect of the Act on significant market power on the retail entities. Part of the work is devoted to food quality criteria, which significantly affect the chain stores. The results of the work are intertwined with the subjective assessment of customers that were obtained from a questionnaire focused on consumer behaviour when purchasing food and its contribution to the improvement of consumer protection for the customer in the buying decision process.
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Ochrana spotřebitele v cestovním ruchu
Zapletalová, Jitka
Zapletalová, J. Consumer protection in tourism. Bachelor thesis. Brno: Mendel Uni-versity, 2014. This bachelor thesis deals with issuesin connection law and consumer protection in tourism. The theoretical part focuses on the definition of terms related to tou-rism and consumer protection. In the practical part is evaluated a questionnaire which is focuses on the experiences of consumer with complaints about service from travel agencies. It compares the claim rules selected travel agencies. In conclusion, recommendations are given for consumer and travel agencies.
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Class proceedings in Czech legislation
Vodička, Jakub ; Sedláček, Miroslav (advisor) ; Smolík, Petr (referee)
Class proceedings in Czech legislation Abstract The thesis deals with the class proceedings in the Czech legislation. Its aim is to contribute to the expert debate about the emerging class proceedings legislation within the Czech civil procedural law. For this reason, the thesis analyses the topic of the class proceedings, which the Czech expert public has treated mostly theoretically so far. The thesis focuses on the published bill on the class proceedings that was considered by the Czech Chamber of Deputies until 2021. Apart from a critical analysis of the legislative text, the thesis compares it with other relevant regulations and foreign approaches. The comparison provided is two-fold: firstly with the new European Directive on Representative Actions, secondly with the Austrian legal approach to class action. From a methodological viewpoint, the thesis mostly uses the analytical, comparative and synthetic methods. Within the analysis of different legislations, the author uses a positivist approach, while during the analysis of the suggested legislation the methodological approach is normative. In the introduction, the thesis examines the class action institute from a theoretical viewpoint. Subsequently, the current Czech class action legislation included in the Code of Civil Procedure is analysed along...
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The prohibition of consumer's discrimination
DANIEL, Adam
This bachelor thesis describes consumer protection, especially the prohibition of consumer's discrimination. It defines a role of consumer which results from the Czech law and from the European directives and regulations. It focuses on description of the forms of circumvention of enacted legislative, for example geo-blocking or other discriminations practices which are based on the country of origin, gender, age etc. Furthermore, the thesis focuses on the finding and interpretation of the case law of the Czech Supreme Administrative Court and Czech Constitutional Court and the consequences of the things mentioned above for the consumer and businessmen. The result of the thesis is the research of the consumer knowledge of mentioned issue, his rights and methods of available defence according to the law. The outcome of the thesis is also consumer's opinions about an ongoing pandemic COVID-19 and associated restrictions, which can be perceived as a form of discrimination of consumer.
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Concluding contracts out of business market and consumer behavior
JANČUROVÁ, Aneta
Protection of a consumer is an interesting topic because each one of us is assuming the role of a consumer on a daily basis. Therefore, we should tend to learn more about consumer rights to prevent us from being a victim of fraudulent claims from the producer. A missing consumer's knowledge has become the key to the assumption that the consumer is on the weaker side when it comes to entering into contracts. Therefore the government of a country must provide sufficient legal protection to a consumer. The purpose of this thesis is to give an overview to a reader about various possibilities of consumer protection when entering into contracts outside of usual business premises so that the reader can gain a knowledge of his rights and related legislation. The objective of this thesis is to find out consumers' experience with and opinions on entering into contract outside of usual business premises, as well as the processes of a relevant supervisory body in this area and to present a proposal for improvement. To get acquainted with consumer protection issues and off-premises contracts, theoretical research related to this topic was prepared. Then, in the practical part, data from the questionnaire were collected together with an interview with agent Zbyněk Prousek.
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Consumer protection in articles of food
VĚŽENSKÁ, Edita
This thesis describes the rights and obligations of consumers who are the part of the international trade. It focuses on consumers protection of the Czech Republic and the European Union. Legislation of the country should be able to ensure food safety. The consumer protection law ensures consumer protection in the Czech Republic and provides help with business practices such as unfair commercial practice. There are also supervisory authorities in the Czech Republic for example the Czech Agriculture and Food Inspection Authority and The State Veterinary Administration. These supervisory authorities supervise food safety. In the twenty-first century more people trade online with less personal interaction. The quality of consumer information and their knowledge becomes very important. The marketing research aims to analyse consumer protection in articles of food and find out the level of knowledge of food law. A research instrument is a questionnaire. The thesis includes a summarization of the work results.
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ANALYSIS OF COMPETITION ON THE CONSUMER'S MARKET WITH SELECTED COMMODITY
VALDMANOVÁ, Markéta
I have used comparison of gathered data from Consumers Defence Association (Sdružení obrany spotřebitelů) and own market research for my Thesis to analyze the market from the consumer{\crq}s perspective in terms of possibility to choose medicaments. Porter{\crq}s model of Five Forces was additionally helpful to examine the competitive environment in the market. I tried to analyze the market from the consumer{\crq}s defence perspective in the Conclusion. After evaluation of these above mentioned analyses I came to conclusion that the competition between Panadol and Paralen consists in particular in price. The informants have also stated that they buy the ``painkillers{\crqq} on grounds of previous good experience or on their doctor{\crq}s recommendation. Another possibility how to compete in the market is availability of a pharmacy, price, staff willingness, and assortment range. The reasons that could threaten Panadol and Paralen, is a huge market share of Ibalgin; in general the pharmaceuticals market is endangered by enter of generic drugs and possibility to buy drugs in other places than at the chemist{\crq}s. From perspective of the consumers defence, the competitive environment has certain problems. It is in particular impossibility to purchase drugs outside of the pharmacy, markedly non-transparent financing system and problems with determination of reimbursement from health insurance companies.
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