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Design for ITSM implementation with the use of the ITIL framework focusing on security
Antalík, Dominik ; Foss, Stanislav (referee) ; Sedlák, Petr (advisor)
The diploma thesis solves proposals for improving the quality of providing IT services and their optimization in the interest of the company and its business goals. For the needs of user-friendly IT services with optimized cost, the processes, functions, roles of employees and technology need to be a benefit for the business. By adopting and adapting the ITIL framework, it will be possible to increase the efficiency and effectiveness of providing IT services, to clearly define the IT service management and to define the main processes with the relevant objectives. The ITIL framework uses best practices that have been successfully used in other organizations. Practically proven processes, improved service quality and long-term optimization with continuous improvement offer cost-cutting potential. ISO/IEC 27013:2015 provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 200001 will be helpful in maintaining the integrity of the current information security management system with the design of IT services management.
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Assessment and a Proposal for Information Security in the Organization
Rybáková, Alena ; Šarbort, Jakub (referee) ; Ondrák, Viktor (advisor)
This diploma thesis deals with the issue of information security in the organization. Author's effort is to gain a broad overview of connections, which will then be evaluated in the final section, providing concrete recommendations. In this thesis it is discussed information security management system, service management system and cyber security, both in theory and in terms of real application in a particular organization. The aim is to provide own recommendations for improvement.
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Technical Assistance of Incident Management Support
Soukup, Zdeněk ; Květoňová, Šárka (referee) ; Kreslíková, Jitka (advisor)
The topic of this Master Thesis is Incident Management process as well as other processes which are inseparably linked to it, such as Problem Management, Change Management, Knowledge Management, etc. Main focus of this work is taken to the mentioned processes implementation in the real environment of the real company. Those processes are to be supported by selected information system whereas the selection itself is also part of the project. The processess are compared and optimized with use of Information Technology Infrastructure Library (ITIL).
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Implementácia metodiky (rámcov) ITIL pre Helpdesk MENDELU
Jantulíková, Michelle
This diploma thesis deals with the analysis of the Helpdesk of Mendel University, the procedures and processes used in everyday operation as well as the tools used for this and the implementation of the ITIL methodology in this environment. BPMN and flowcharts used in the analysis, design and implementation were created using Enterprise Architecture and Visual Studio Code was used to work with the codes. The Emersion content management system was used to deploy websites and web applications to the university testing environment. The implementation also concerned the OTRS ticket management tool. The work analyzed the current state of IT Services Management, ITIL methodology as well as the current state of the Helpdesk of Mendel University. All knowledge was used in the design of implementation and subsequent implementation. Finally, the benefits and risks were evaluated and the approach to future implementations was set.
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Technical Assistance of Incident Management Support
Soukup, Zdeněk ; Květoňová, Šárka (referee) ; Kreslíková, Jitka (advisor)
The topic of this Master Thesis is Incident Management process as well as other processes which are inseparably linked to it, such as Problem Management, Change Management, Knowledge Management, etc. Main focus of this work is taken to the mentioned processes implementation in the real environment of the real company. Those processes are to be supported by selected information system whereas the selection itself is also part of the project. The processess are compared and optimized with use of Information Technology Infrastructure Library (ITIL).
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Design for ITSM implementation with the use of the ITIL framework focusing on security
Antalík, Dominik ; Foss, Stanislav (referee) ; Sedlák, Petr (advisor)
The diploma thesis solves proposals for improving the quality of providing IT services and their optimization in the interest of the company and its business goals. For the needs of user-friendly IT services with optimized cost, the processes, functions, roles of employees and technology need to be a benefit for the business. By adopting and adapting the ITIL framework, it will be possible to increase the efficiency and effectiveness of providing IT services, to clearly define the IT service management and to define the main processes with the relevant objectives. The ITIL framework uses best practices that have been successfully used in other organizations. Practically proven processes, improved service quality and long-term optimization with continuous improvement offer cost-cutting potential. ISO/IEC 27013:2015 provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 200001 will be helpful in maintaining the integrity of the current information security management system with the design of IT services management.
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Technical Assistance of Change Management Support
Vaněk, Michal ; Rychlý, Marek (referee) ; Kreslíková, Jitka (advisor)
The project inspects and discusses improvements of the technical assistance of Change Management support within IT service provider. The primary objective of the procet is to analyse and implement a new software tool to display possible improvements. This project involves whole software development proces including requirements collection, systém analysis, design, implementation. In the first part, the IT service management, especially Change Management area and ITIL methodology is described. In the second part, the analysis of current state of the proces implementation and software tool is discussed and proposed opportunities for improvement. In the end, the results are summarized and possibilities of the future improvements are proposed.
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Assessment and a Proposal for Information Security in the Organization
Rybáková, Alena ; Šarbort, Jakub (referee) ; Ondrák, Viktor (advisor)
This diploma thesis deals with the issue of information security in the organization. Author's effort is to gain a broad overview of connections, which will then be evaluated in the final section, providing concrete recommendations. In this thesis it is discussed information security management system, service management system and cyber security, both in theory and in terms of real application in a particular organization. The aim is to provide own recommendations for improvement.
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