|
|
Public Sector ITIL Processes Design
Kalivoda, Tomáš ; Voříšek, Jiří (advisor) ; Tajtl, Martin (referee)
This master thesis analyzes current situation in the area of IT Services management in the Czech public sector in ITILv3 framework. Theoretical part characterizes ITIL framework from high-level perspective, includes processes description and possible use in public sector. Moreover, public sector organization structure and government's strategy vision are summarized. The master thesis practical part analyzes current situation of IT Services management in the Czech public sector, uses public information ressources, surveys, discussions and interviews. The analysis identifies key points threatening IT management effectiveness. IT Governance model is designed based on these key points. The model proposes strategy view and defines crucial organizational responsibilities. Essential ITIL processes are defined including implementation plan and communication strategy.
|
|
|
Decision-making on IT Investment
Matoušek, Dominik ; Pour, Jan (advisor) ; Seget, Tomáš (referee)
This thesis focuses on the decision-making on IT investment. The main aim of this work is to present the comprehensive picture of the efficient investing which is further extended by the analysis of possibility of using the services of consulting company when deciding on investments in enterprise informatics. The reader is acquainted with the main areas of investment decision-making and planning. Attention is devoted to the topic of information strategy, costs and effects of enterprise IT. The thesis further continues with the detailed analysis and evaluation of methods of investment decision-making. Subsequently, the model processes typical for enterprise informatics are introduced. The analytical part presents the possibility of using services of external specialists. The advantages and principles of cooperation between the customer and consulting firm are illustrated on a detailed analysis of the processes of Logio Ltd., which is consulting firm where author of the thesis worked as an intern. Many conclusions can be immediately applied in practice. The work can be beneficial for organizations considering investments in enterprise informatics and especially for those managements of corporations that are contemplating the utilisation of consulting companies.
|
|
|
IT Management in Organization
Eischmann, Jiří ; Král, Bohumil (advisor) ; Kunstová, Renáta (referee)
The thesis deals with information technologies on different levels of management. The first chapter analyzes a strategy level and a function of strategic documents in the IT management analyzed. The second half of the theoretical part deals with IT governance, its connection to the strategic management, and its chosen tools - decision-rights structure, service-level agreements, and accounting (focused on chargeback). The practical part of the thesis deals with IT management at the University of Economics in Prague. It analyzes and evaluates strategic documents from the IT management point of view. The second half of the practical part evaluates possibility of implementing the chosen tools of IT governance in the university's IT management.
|
guest ::
