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Price models and SLA for shared services of data centers
Štefek, Ivan ; Voříšek, Jiří (advisor) ; Bruckner, Tomáš (referee)
Thesis Price models and SLA for shared services of data centers has as objective to establish best practice, so-called "best practices" of SLA and price models for data center services. Work is divided into two parts, theoretical and practical part. The theoretical section is wants to familiarize the reader with the basic concepts such as outsourcing, reasons and risks of use. I describe the base models for providing IT services as well as pricing models for services as described in the literature. I will focus on data centers and TIER standard categorization, too. The practical part is based on an analysis of information that I got from an interview with the experts working for the biggest data center companies in the Czech Republic. Based on this information, I tried to compile the best practices for creating pricing models for data center services that are actually used in practice. Specifically, the server housing, server hosting and virtual server services. Also, for these services create an SLA that can be used by some data center company in the Czech Republic.
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Software development in financial institutions, compare inhouse and outsourcing
Skalická, Lucie ; Buchalcevová, Alena (advisor) ; Pejsarová, Simona (referee)
This thesis deals with the problems of using outsourcing in software development for financial institutions. The thesis is divided into two parts -- theoretical issues and practical issues. The theoretical section is comprised of the first three chapters with the first describing the process of software development -- the life cycle of software, the prominent disciplines and roles involved in software development, the methods of software development and IT Governance. The second chapter defines the specifics which influence the method which is used in software development for financial institutions. The last chapter of the theoretical section deals with the concept of outsourcing - here is the definition of the term, its history, the reasons the financial sector uses outsourcing for software development and the risks thereby incurred. In addition to this, the advantages and limitations of individual models of outsourcing are also described namely regarding geography and the service o be provided. The practical section is comprised of the survey the aim of which was to acquire an insight into the issues of using outsourcing both from the point of view of the domestic financial sector as the client and from the point of view of the IT service provider. The surveys are included with this thesis.
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IT outsourcing v praxi - případová studie
Myslivec, Oldřich ; Kubešová, Vlasta (advisor) ; Žák, Jaromír (referee)
Cílem této práce je analýza využívání IT outsourcingu v konkrétní firmě a následná optimalizace některých popisovaných procesů. Na základě teoretických poznatků a za pomocí detailního rozboru stávající situace v oblasti činností a služeb, byla navržena možná optimalizace některých řešení a procesů, jež mohou vést k efektivnější spolupráci mezi klientem a poskytovatelem služeb. Práce je rozdělena na dvě části: teoretickou a praktickou. V teoretické části je vysvětlen pojem IT outsourcingu. Jsou definovány jeho základní rysy včetně pozitiv a rizik vyplývajících z jeho zavedení, systematické dělení druhů outsourcingu a také jeho historické souvislosti s možným vývojem do budoucna. Praktická část se zabývá podrobnou analýzou vykonávaných aktivit a činností v rámci IT outsourcingu klienta. Práci uzavírá vlastní optimalizace možných oblastí jako je identifikace slabých a silných míst v poskytovaných službách, časového plánu, druhů úkolů, dokumentace, komunikace s vedením firmy.
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