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Mapping of ICT processes towards global standards as a basis for process optimization
Nekula, Petr ; Chlapek, Dušan (advisor) ; Bruckner, Tomáš (referee)
This thesis deals with an interesting issue of mapping the ICT processes toward global standards in order to create a basis for process optimization. The author aims to research this subject in its complex range from both theoretical and practical points of view. Theoretical background of the final thesis initiates with a thorough research of all available resources on the topic of the process mapping and description of selected global standards for ICT process management together with their process models. Subsequently the most crucial supporting disciplines used for process mapping are also described. In the following section, the author provides a full description of process mapping proposal, the phases of which correspond with a PDCA lifecycle, all the above mentioned facilitating to enable a long-term continual process improvement. The whole process is being described in details, taking a closer look at each individual activity. Special consideration is taken to the procedure of selection of standards and goals for mapping and reflecting business environment. Practical part of author's thesis covers actual mapping in a selected company as to provide confirmation and verification of the proposed procedure. The field mapping in the company is performed using COBIT 5 and ISO/IEC 20000 standards. The mapping results are then evaluated and reached outcomes are displayed by using the prepared templates. Author's conclusion covers a range of gained knowledge from the implementation of mapping. Finally a set of proposals for using the mapping results in practice is provided. The thesis provides a comprehensive guide to the implementation of mapping of ICT processes towards global standards as a basis for process optimization. A significant benefit is the verification of theoretical procedure in a real business environment and its overall focus on practical applicability. The document may be used by both ICT professionals for their own mapping projects or by the members of academia for further research in the given field.
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Bank's IT department process management improvement
Holub, Jan ; Svatá, Vlasta (advisor) ; Ondruška, Marek (referee)
This thesis deals with the topic of process management as a part of IT Governance. Cobit is the standard for the IT Governance. For the purpose of the thesis we use Cobit 5, the latest Cobit version published in 2012. Next part of the thesis is focused on describing the principles of process management and analyzing differences between line and process management. To be able to choose the appropriate modeling notation, the work uses the most common notation of process modeling -- BPMN, EPC and UML. The second part of the thesis analyses the current status of process management in an international bank using methods of questionnaire, document analysis and observation. Following the analysis, new concept of process management is created and applied to two specific processes.
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The Possibilities of the Information System Quality Assessment
Nedomová, Marie ; Svatá, Vlasta (advisor) ; Novák, Richard (referee)
The thesis deals with the possibilities of the quality information system assessment. The theoretical part of the thesis describes the information systems, explains the term quality in information systems and describes the methods of the IT processes maturity assessment. The implementation of selected methods of the IT process maturity assessment is the content of the practical part of the thesis. A questionnaire survey based on the selected methods was conducted in the SAINT-GOBAIN ADFORS CZ s.r.o. company. The survey was analyzed, the level of the Problem Management process maturity was defined and possible improvements of this process were suggested.
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Evaluation of IT processes maturity
Horká, Kateřina ; Svatá, Vlasta (advisor) ; Knybel, Jaroslav (referee)
The thesis deals with the evaluation of IT processes maturity. In the theoretical part, management of information technologies and methods of assessment in the organization are described. Four methods are selected and used for the maturity assessment of the Release Management process in Česká pojišťovna a.s. In the practical section, a questionnaire is evaluated and the Release Management process maturity level is set. The main objective of this thesis is to evaluate maturity of Release Management process and suggest possible improvements. The objective was achieved through the completed questionnaires of Česká pojišťovna a.s. employees and subsequent consultations with the process owner. The thesis consists of six parts. The first chapter deals with the management of information technology in an organization. The second chapter is devoted to the evaluation of process maturity and description of the selected methods of maturity evaluation. The third chapter maps processes according to ITIL, Cobit 4.1 Cobit 5 and provide their introduction. The fourth chapter introduce the organization of Česká pojišťovna a.s.. The fifth chapter describes the specific process Migrating applications in the Česká pojišťovna a.s.. The sixth chapter focuses on the actual comparison of individual methods of evaluating and interpretation of the results.
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Information Management According to Cobit 5
Smažil, Petr ; Svatá, Vlasta (advisor) ; Pavlíček, Antonín (referee)
The thesis focuses on the concept of information management, its history and definition by various authors and also according to Cobit 5 methodology particularly its part Cobit 5: Enabling Information. The aim of the thesis is the application of Cobit 5 information model on a specific problem with information in the selected company and assessing the suitability of this application.
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