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System for Company Dealing with Telephoning
Huvar, Michal ; Očenášek, Pavel (referee) ; Trchalík, Roman (advisor)
The purpose of this master's thesis is to design and create system for company dealing with telephoning, which will simplify and automate the work of their employees as much as possible. System will meet the requirements on modern information system of telemarketing company and will be connected to telephone private branch exchange, from which it will be getting information about all phone calls including their voice records. The work is focused on usage of modern quality technologies and their integration into one system. First part of this work will closely describe requirements on this system and resulting creation of design. In the second part there will be presented used technologies and implementation of particular sections including configuration and connection with telephone private branch exchange. There will be also description of performance measurement process and resulting optimalization of critical sections in which high performance is required.
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System for Company Dealing with Telephoning
Huvar, Michal ; Očenášek, Pavel (referee) ; Trchalík, Roman (advisor)
The purpose of this master's thesis is to design and create system for company dealing with telephoning, which will simplify and automate the work of their employees as much as possible. System will meet the requirements on modern information system of telemarketing company and will be connected to telephone private branch exchange, from which it will be getting information about all phone calls including their voice records. The work is focused on usage of modern quality technologies and their integration into one system. First part of this work will closely describe requirements on this system and resulting creation of design. In the second part there will be presented used technologies and implementation of particular sections including configuration and connection with telephone private branch exchange. There will be also description of performance measurement process and resulting optimalization of critical sections in which high performance is required.
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Implementation of Revenue Assurance control in the Vodafone CZ inc.
Zapletal, Jakub ; Novotný, Ota (advisor) ; Matyáš, Radek (referee)
This thesis deals with the controlling environment in the Revenue Assurance team of the telecommunication company Vodafone Inc. Its main goals are the suggestion of realizing and implementation of a new controlling process in Revenue Assurance. The individual goals of the thesis are introducing the term Revenue Assurance, so that the reader would understand the basic connection, and explanation of understanding the Revenue Assurance concept in other companies. The term is further compared to other controlling concepts such as controlling, risk management and internal audit, and the main differences among them are stated. Additionally, it explains the connection between the Revenue Assurance concept and the Sarbanes-Oxley Act. This thesis' part is then followed by an explanation of understanding the Revenue Assurance concept in the telecommunication company Vodafone CZ. The key part of the thesis is the description of the suggestion, realizing and implementation of the control into the company process. This part is preceded by a descriptive part dealing with description of the chosen method and the analysis of a telecommunication environment. The final part then deals with the question if the control has been implemented successfully and how it was working during its existence. Finally, I state the benefit for the company according to the number of the cases and the revealed amount of revenue leakage.
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