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Recruitment and selection of employees to the call centre in banking (specificity of the Czech Republic vs. New Zealand)
 Čabrádková, Jana ; Dvořáková, Zuzana (advisor) ; Němec, Otakar (referee)
This diploma thesis deals with the process of recruiting and selecting staff from the personnel management point of view. The thesis describes the Czech Republic and New Zealand, characterizes their banking systems, analyses the process of recruiting and selecting for the position of Customer Service Representative, Phone Assist and Cards Inbound into the Call Centre Group at two international banks operated on the different parts of the world and on the different labour markets. At the end, it indicates strengths and weaknesses and suggests some recommendation for more efficient process by using the theoretical knowledge.
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