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Process optimization of providing subsidies for social services
Semerád, Ondřej ; Oškrdal, Václav (advisor) ; Matuštík, Ondřej (referee)
The work focuses on the application of process management in government through the mapping of process of providing subsidies for social services and optimization of this process. For this purpose the first part explains the terms of process management, process and process modeling that are for better follow-up with real practices put into the context of quality management, which is officially adopted by the public administration. This is the subject of the second part, which connects terms defined at the beginning with the real experience, thereby facilitating the adoption of theoretical approaches as realistically feasible and "nonlaboratory". The last part deals with analysis of the attained data and the actual modeling of process and proposals for its optimization.
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Quality Management System for Long-Term Care (LTC) in the Czech Republic
Waageová, Alena ; Veber, Jaromír (advisor) ; Holmerová, Iva (referee)
The aim of this thesis is to analyze Long-Term Care in the Czech Republic, to design a Quality Management System for Long-Term Care, and to demonstrate its practical application in Gerontological Centre. A Quality Management Handbook for Long-Term Care represents an additional aim of this thesis; it is designed for Health and Social organizations having a similar spectrum of activities. This work relies on document analysis - available scientific studies on long-term care, and literature focused on quality management. A significant part of the text is supported by our own practical experience and is reinforced by consultations with experts in senior care. ISO systems, TQM approaches, Standards of social services, and National accreditation standards for subsequent and long-term care SAK ČR (United Accreditation Commission of Czech Republic) have been used as a starting point for the proposed Quality Management System. The proposed system has a broad scope, including resources, processes and outputs. The systems used in practice have some common parts; therefore the proposed model may be easily modified to accommodate the specific requirements of individual certification authorities.
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Application of EFQM Excellence Model in the Selected Organization
ROZSYPALOVÁ, Antonie
In the thesis there is described increasing importance of quality and quality management. One of the conception of quality management is Total quality management. The european method of TQM is the Excelence model EFQM. It´s an instrument for complex control of quality. The thesis describes an aplication of the model in ČSÚ and compares the results, which has the organization reached till 2002.
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Applying the ISO 9001 Standard at a Company Providing Services
Pospíšilová, Zuzana ; Klosová, Anna (advisor) ; Dúbravská, Pavla (referee)
This thesis deals with the application of ISO 9001:2008 requirements on documentation in an international company providing services. First, it approaches the importance of the ISO 9001 and shows documentation requirements introduced in the standard. The analytic part presents how the standard was applied in the quality documentation of Germanischer Lloyd. Special emphasis is laid on a project which focused on a complete revision of the quality documentation in the company. The greatest changes include a new structure of documentation, an update of the majority of the documents and increasing the user friendliness of the documents' organisation.
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Quality of services in hairdressing
Klučarová, Pavlína ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
The aim of the study was to determine customer satisfaction with hairdresser services in selected based on a questionnaire survey, evaluation of service quality and suggestion for improvement. In the theoretical part of the thesis describes the approaches of quality management. It is also described seven instruments and explained improving service quality concepts and quality process. The practical part is processed on the selected process quality hairdressing, further demonstration of the flowchart and the last part is devoted to the research. The conclusion is a summary of the strengths and weaknesses hairdresser with recommendations for improvement.
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Quality management in selected company
ČECHÁČKOVÁ, Zuzana
The theoretical part is intent on quality, quality management and quality management system. The practical part contains analysis of quality management in selected company. According to the realized analyse, propose improvements.
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