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People in quality management system
Böhm, Libor ; Krbalová, Maria (referee) ; Fiala, Alois (advisor)
This thesis deals with the role of the human factor in the quality management system. First, there is outlined the basic issue of the field, together with a brief description of historical development. Following is analysis of the areas of management, in which has the role of the people most significant impact on quality. The conclusions of the thesis clearly shows the seriousness of personnel management concepts.
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Necessity of quality management
Pavlíček, Michal ; Kružík, Michal (referee) ; Fiala, Alois (advisor)
Task of the thesis is to develop a literature search on the topic: „Necessity of quality management“. The paper defines the concept of quality and quality control. These are basic concepts for this extensive and still very dynamically developing field. I tried to create objektive look on these questions and in the end think about necessity or uselessness of quality management systems.
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People in quality management system
Barák, Michal ; Tabas, Marek (referee) ; Fiala, Alois (advisor)
The essence of this thesis is a literature review on the role of people in quality management systém Based on the special literature and web links I show the current role of human element in production department and in department of leadership. Each chapters I complement from my own experience. Finally I evaluate the possible future development of quality management.
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Necessity of quality management
Vintrlík, Jan ; Teš, Vasilij (referee) ; Fiala, Alois (advisor)
The aim of this thesis is to provide through retrospective seach1 an objective view on given topic of quality management. For this purpose were selected particular data and subjects from book notations and documents. Since quality management is a dynamic process, which is concerned with wide range of problems, it is due to development of new technologies and knowledge innovated continuously. Even in this moment, when you are reading following chapters, there are new circumstances all around the word, with which this discipline will have to deal with.
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Quality management tools.
Talanda, Jiří ; Musil, Martin (referee) ; Fiala, Alois (advisor)
Objective of the bachelor thesis is to dispose background research on the theme Quality management tools, using specialized publications. Estimation of future progress and self quality analysis are based on finded facts. The thesis is devided to chapters and subchapters which depend on every single quality tool.
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Quality management in logistics
Chomová, Petronela ; Vinš, Marek (advisor) ; Jirsák, Petr (referee)
This thesis deals with the application of quality management in the unconventional field of logistics that are increasingly becoming inseparable parts. The aim of the thesis is to find out logistics provider's attitude and opinion about various aspects of the quality, their interest in quality management and especially its usefulness in the real world. Secondary aim is to analyze the concept of quality management, methods being used and matter of connection with logistics. The theoretical part of the thesis focus on historical development and definition of the quality. There are methods being used to improve the quality, strategic importance of quality management and different types of quality awards in Czech Republic and around the world. In the next chapter are the most frequently discussed approaches to quality management as ISO 9000 standards and Total quality management. Following section is devoted to logistics and logistics providers. Last chapter deals with customer satisfaction in 21st century and customer expectations. Practical part is centered on creation of the survey, evaluation of the obtained data and the final result.
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The process quality management in the chosen organization
ŠUSTROVÁ, Lenka
This graduation thesis deals with the analysis of the process quality management in the chosen organization. There exist many reasons why should the companies implement the system of the quality management. From the point of view of the producers the quality represents a tool. Thanks to this tool is reached the loyalty of the customers, reduced their perceptiveness on a potential price change and kept the competitive position of the company. The goal of the dissertation was the analysis of the process quality management in the chosen organization and determination of the proposals leading to the improvement of this process. The measures which I proposed could improve the processes of the realization of the foundry products, increase the customers' satisfaction, increase the loyalty of the workers and contribute to the overall improvement of the quality management system of the company Sytech.
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Success factors of the process connected with young used cars sales within the Austrian BMW
Berger, Bernd
This Diploma Thesis examines the success factors of the YUC process. The main objective of this paper is to identify success factors within the YUC process, in order to propose optimization approaches for improving performance of less successful dealers. This is achieved by a quantitative, hypothesis testing approach: Possible success factors are investigated by a method combination of a questionnaire and a standardized observation, which are subsequently tested with the help of bivariate analysis methods for a possible correlation to the YUC success. The results of the research on the factors of success showed, that the process steps sales & trade in as well as the purchase have the strongest influence onto the YUC success. Closely spaced by the marketing, stock management & pricing and HR management. In contrast to them, the process steps presentation and CRM turned out not to be relevant for success. However within all 7 process-steps strongly success-influencing factors could be identified, which formed the base for the aimed recommendations.
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